United Kingdom
Review of Luxaflex UK
I needed a small bottom bar clip for my luxaflex blind. After contacting the company I purchased it from and searching the spare parts website they suggested I look at, I could not find an identical clip anywhere. Eventually after fruitless searches I contacted Luxaflex UK and Ashleigh responded speedily. The spare clips were dispatched without delay and my blind is looking great again.
Review of Milk & More
I really like the reliability of my Milkman and I have been with Milk & More for nearly 40 years. However I have only scored it 3 stars due to my experience with customer services. On my recent call, as an example, to complain about off milk over the bank holiday – the man who answered the call sounded half asleep and was very unethusiastic. He tried to tell me that the milk was only valid 3 days, not the sell by date.. Although he did refund me, the experience was not good. I wrote to customer service and never received a reply and it is not the first time.
Reply from Milk & More
Hi VicAsh,
Thank you so much for taking the time to leave your review, and especially for your incredible loyalty over the past 40 years. It truly means a lot to us.
We were sorry to read about your recent experience with our customer service team. There is absolutely no excuse for a member of our team sounding unenthusiastic or providing incorrect information regarding product dates, and I sincerely apologize for the frustration and disappointment this caused.
To help us look into exactly what happened and ensure this is properly resolved, we’ve sent a separate request for your account information. Could you please share these details with us at contact@milkandmore.co.uk? This will allow us to access your account history and address your concerns thoroughly.
We have also escalated your feedback to our customer service management team. Everyone in our team should be providing the helpful, knowledgeable, and attentive service you deserve, and we are looking into why your written complaint was not answered.
Your loyalty is invaluable to us, and we are committed to making sure your experience reflects the quality of service you should expect from a company you’ve supported for so long.
Thank you again for your honest feedback, it is essential in helping us improve.
Warm Regards
Asad
Review of Hartley Botanic
Although we had an ongoing issue with our greenhouse, Hartley Botanic has always been responsive. The whole team, including their fitters, are professional, courteous and timely, and have carried out warranty work without question. The greenhouse is superb – you get what you pay for.
