eSpares.co.uk Reviews 416,175

TrustScore 4.5 out of 5

4.7

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, noting its speed and reliability. Consumers appreciate the ease of finding and ordering the correct parts on the website, often using model numbers to ensure compatibility. The competitive pricing and the availability of helpful videos demonstrating how to fit the parts are also frequently mentioned. People highlight the positive experience with the service, especially when needing assistance with returns or refunds. The promptness and efficiency of the company in resolving issues are highly valued. The quality and suitability of the products are generally well-regarded, with many reviewers expressing satisfaction with the performance and fit of the spare parts.

Based on these reviews

Rated 5 out of 5 stars

My oven element failed Sunday night and with the paperwork I had kept From 9 years previous, I could identify an exact match from espares. The element was delivered in 24 hrs by the postman and fitte... See more

Rated 5 out of 5 stars
Verified

Great price and speedy delivery, even for these small parts-the dishwasher door ropes, which enabled me to fix the dishwasher for less than £10, replacing both ropes! A bit better than paying £350 f... See more

Rated 5 out of 5 stars
Verified

My experience was hardly 'great', since the purchase was only a microwave waveguide protector, but it was more than satisfactory. The catalogue was clear and well indexed, the item easy to find, and d... See more

Rated 5 out of 5 stars
Verified

Fantastic thank you! The generic oven door seal didn’t fit our model. They immediately refunded us ( even the postage) & recommended the actual SMEG part which came v quickly. Thank you for such amazi... See more

Rated 4 out of 5 stars
Verified

Easy ordering process, look up match product by model, seriel number. Quick delivery. Unfortunately this time the replacement item capillary tube was too long and didn't seem to work. The fault... See more

Rated 5 out of 5 stars
Verified

Parts cheap, arrived quickly, fitted and sorted the problem (lower left door hinge made of black plastic had disintegrated). NOTE - the 'upper' part is not for the top of the door, You need both the '... See more

Rated 5 out of 5 stars
Verified

having bought a new oven I wanted to see if I could buy extra racks for inside. E-spares carried original parts as well as suitable alternatives. What was really great was that I could put in my oven... See more

Rated 5 out of 5 stars
Verified

Needed new pump for our old Bosch washer. Found part and ordered replacement within minutes. Paid extra for next day delivery. Pump arrived promptly and diy fix in 10 minutes 👍 reliable company and s... See more

Rated 5 out of 5 stars
Verified

I have used eSpares several times over the last five years and have always been impressed by the variety of products on sale. They always deliver very quickly and keep you informed about the progress... See more

Rated 5 out of 5 stars

Online retailing as it should be done! The spare part needed for my Bosch washing machine door was easy to find on the website and at a great price, the accompanying video showing how to fit it was... See more

Rated 4 out of 5 stars
Verified

Initially very responsive about returning an item, but I could not find the email with the QR code to return the item and after a few emails back and forth finally obtained the correct one. Did not... See more

Rated 5 out of 5 stars
Verified

I found this seller a few years ago, when I needed special light bulbs - my local shops didn’t stock them or wanted ridiculous money! I went “on-line” and found eSpares who had them in stock and at... See more

Rated 5 out of 5 stars
Verified

Used eSpares twice now. Once I needed to send product back as part didn't fit (more photos of different angles of sone products would be useful). Both times, delivery very quick, refund quick for... See more

Rated 5 out of 5 stars
Verified

I bought a bearing kit for my washing machine, unfortunately the designe of my machine made repairing it imposible. eSpares refund was easy and hassle free. I have used eSpares for year and this is th... See more

Rated 5 out of 5 stars
Verified

I have used eSpares a number of times - SO useful! And timely despatches. Thank you. This was a Henry vacuum hose and although the feel was... very slightly different material?... it's doing the job j... See more

Rated 5 out of 5 stars
Verified

Always relied on espares for my white goods spares. This was unbelievable, ordered after 5pm and arrived next morning- amazing service. Installed and working again by lunch!

Rated 4 out of 5 stars
Verified

The part was delivered on time as requested. The model number for the machine on the e spares web site had an extra digit on the end (/01) which made me nervous as to whether it was the correct item... See more

Rated 5 out of 5 stars
Verified

A broken handle on a tumble dryer meant I was considering buying a new unit. Luckily I went on to espares. I found that they stock a replacement but the real plus was it was sensibly priced and espare... See more

Rated 4 out of 5 stars
Verified

Replacement bowl for Kenwood chef processor - good price delivered swiftly. CRAZY sized box - could have accommodated 6 such bowls...

Rated 5 out of 5 stars
Verified

Nothing to say really, choose what I wanted, paid and it arrived exactly on time as usual. Can never fault eSpares, excellent company!

Rated 3 out of 5 stars
Verified

Unfortunately the freezer middle drawer arrived damaged. In my opinion this was due to shoddy packaging. I was very disappointed as I had been searching for a replacement drawer for some time. However... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered new brushes for my washing machine. Entered model of machine and a selection of brushes came up - ordered the genuine spares. Delivery was fast and fitted with ease. Great service!

Rated 5 out of 5 stars
Verified

The latch to my range oven door was easily sourced, & arrived on time. It was an absolute doddle to fit. I have used Espares for a number of years for various appliances, they never disappoint.

Rated 5 out of 5 stars
Verified

Great customer service from staff and Naz, very helpful in ensuring I got the right piece needed for my fridge. Excellent, will defo buy from here in the future.

Rated 5 out of 5 stars
Verified

Ordered new door hinge for washing machine. You had exactly the parts I needed, ordering was easy and part arrived very quickly. Our machine has been repaired and I can wash again without risk of door... See more

Rated 5 out of 5 stars
Verified

The part ordered was delivered next day and my washing machine was all up and running within days of it breaking down. It would have been easy to replace but the repair was a fraction of the new cost.... See more

Rated 5 out of 5 stars
Verified

Very pleased. Was tricky to see if it was the right part but it was. Came quickly through rattling around in a huge box. Fitting instructions were great to have on the website and fine once I got my h... See more

Rated 5 out of 5 stars
Verified

I placed my order one day and received it the next. The delivery was exceptionally fast and the company proved to be very reliable. I highly recommend their service. Thank you.

Rated 5 out of 5 stars
Verified

Ordered parts required for my dishwasher. It was delivered promptly by courier. The website gave me info if it was for my product. Highly recommended.

Rated 4 out of 5 stars
Verified

Easy to order, once you find what you are looking for, i had trouble with onn line ordering and ended up ordering two, which i found out two emails later, much later, on line was slow and confusing,... See more

Rated 5 out of 5 stars
Verified

I always get a great service with espares.co.uk. This is my go to spares stockist, no matter what my appliance. The items were factory correct. They arrived on time. I have been getting a good servi... See more

Rated 5 out of 5 stars
Verified

Used eSpares many times, always had great service from them, great range of products covered, prompt delivery and excellent prices.

Rated 5 out of 5 stars
Verified

Even though I ordered parts which were incompatible, and their Amazon entry made it clear which appliances were compatible, they still refunded me with no quibble.

Rated 5 out of 5 stars
Verified

Arrived safely and in good condition. Was the correct piece and was securely packaged Kept informed of the order and delivery details can't fault the experience.

Rated 5 out of 5 stars
Verified

The website was easy to use and to find exactly the part I needed. The price was reasonable. The shipping and deliver were on time and completely as described. I would definitely use spares again.

Rated 5 out of 5 stars
Verified

You had the parts that I needed for a quick repair and these arrived the following day via your 'next day' postage system

Rated 5 out of 5 stars
Verified

Exceptional service Easy to use site, product was delivered very quickly. Excellent service would definitely recommend. I have used this site a long time ago, and the service never disappoints.

Rated 5 out of 5 stars
Verified

Ive used espares a couple of times now for hoover and washing machine parts. The right parts came, fitted well and works well. Reasonable prices. Would definitely use again.

Rated 5 out of 5 stars
Verified

It was easy to find what spare part i needed, came well packaged and delivered on time, useful video to show how to change over part. Would recommend this company.

Rated 4 out of 5 stars
Verified

Smeg integrated washer/dryer kitchen door hinges. Correct hinges available and arrived on time. Expensive and screws not included otherwise all good.

Rated 5 out of 5 stars
Verified

Espares is always my first port of call for spare parts for my Bosch appliances - there is a huge range, the website is easy to navigate and dispatch is super fast.

Rated 5 out of 5 stars
Verified

Range of choice and ease of which to select the correct spare required, well laid out pages and delivery options explained

Rated 5 out of 5 stars
Verified

Always simple to (although more expensive and you have to pay postage) order knowing the part will be the right part and will fit!

Rated 5 out of 5 stars
Verified

I ordered the wrong piece i wanted no fuss they helped me return it and get the right part so quick and efficient 10 out of 10

Rated 5 out of 5 stars
Verified

Easy site to navigate and to order. Delivered within 3 days. Well packaged. Well done Regards Sandra 🙂

Rated 5 out of 5 stars
Verified

quick and easy , courers updated there involvment with the progress of the delivery the driver ,was polite and well manered... See more

Rated 5 out of 5 stars

Although I had to return the item, the customer service was great, and they were patient, polite and helpful. They gave me a prompt refund. The returned item was collected by courier and paid for. Wel... See more

Rated 5 out of 5 stars
Verified

Always easy to use and whilst a boring subject, the investment on their website must be phenomenal. Nothing comes close to helping you navigate to the right part, everytime, without having to have any... See more

Rated 5 out of 5 stars

Ordered item was received within 24 hours of placing the order. Brilliant, efficient service at reasonable value for money. Many thanks.

Rated 5 out of 5 stars
Verified

Found what I was looking for on the website really easily and placed an order. Within a few days it turned up as promised. Hard to fault a business that simply does what they say they will. Will def... See more

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Company details

  1. Appliance Parts Supplier
  2. Battery Store
  3. Electronic Spare Parts and Components Store
  4. Kitchen Supply Store

About eSpares.co.uk

Written by the company

eSpares is the UK’s leading retailer of spare parts for home appliances and they’re on a mission. We want to help people who don’t have any repairs experience to save money (and the planet) by fixing their household appliances themselves.

We offer:
  • Over 1 million replacement parts and accessories for appliances
  • An onsite Advice Centre with over 800 step-by-step articles on diagnosing, repairing and maintaining appliances
  • Over 800 how-to video guides on appliance repairs, hosted on their YouTube channel
  • A library of over 11,000 appliance user manuals which can be downloaded from espares.co.uk for free

In short, the eSpares motto is “repair don’t replace”.

eSpares - the online parts store
Visit our Advice Centre Follow us on YouTube Follow us on Instagram Follow us on TikTok Follow us on Facebook Contact Us Awards:

Sustainable Award 2021
Sustainability Award 2021 - Winners

eCommerce Awards 2019
Best Email Marketing Campaign - Finalist

SME UK Enterprise Awards
Domestic Parts Supplier of The Year - Winner
Birmingham Chamber of Commerce Awards
Best Customer Service - Finalist

For more information visit the website at www.espares.co.uk

You can chat to us 9am to 6pm Monday to Friday, 9am to 4pm Saturday, or you can drop us a line using our Online Contact Form.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

416K reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, fast despatch and good communication. Gasket arrived on time and well packaged. Not the first purchase I’ve made from this company and probably won’t be the last as each time they’ve consistently provided a good service and product.

September 26, 2025
Rated 5 out of 5 stars
Verified

Excellent Service

The website was easy to use. The item I ordered arrived quickly and was exactly as described online. The service was excellent and I will use the website in the future.

September 26, 2025

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