Used eSpares twice now. Once I needed to send product back as part didn't fit (more photos of different angles of sone products would be useful).
Both times, delivery very quick, refund quick for first product. Second product ( washing machine seal) was great and competitively priced - there was even eSpares video on You tube to show how to fit. Great company!
Octopus customer service has been super for us. Speedy responses, dealing with human beings who usually resolve problems quickly. Todau we had super customer service from Jelena at Octopus. Very patient and got my issue resolved quickly. Thanks Jelena!
CEX couldn't fulfil an order (mobile phone) online which is fair enough. However, they had taken my money as soon as the order was placed and I was notified I would not receive a refund for 10 working days. I still have not received my refund. So BEWARE. Quick to take money, very slow to refund.
October 8, 2020
Reply from CeX/WeBuy - United Kingdom
Hi Heidi,
I'm very sorry that we could not fulfill your order and I apologize for the inconvenience caused to you.
As CeX does not have a centralized warehouse, the stock is sourced from various CeX stores across the U.K. Thus, in instances, such as yours, before the online order is processed, it may be noticed that products may be sold in the store, assigned to another online order or may not be in a condition to be dispatched.
Please be assured you were not charged for the order and the allocated funds would be returned to you within 10 working days by your bank.
The next time you place an order with CeX you may include the same item again along with the other items, if available in stock.
If there is anything else, we can help you with please contact us through the support page on our website https://webuy.com/support/ and we'll be happy to assist you.
Used Ebuyer to buy laptop. Arrived the next day as promised. Email support was also good to answer query about Windows 8.1. Would recommend Ebuyer and in fact have just bought laptop for my husband.
Would use again. Item was a lot cheaper than national plumbing shops. Delivery promised 2 working days and spot on. Got a text with an hour window and this was met by courier. Great phone service.
I found the experience easy and quick from beginning to end. Website was quite easy to use. Product arrived quickly and quality of card and printing was as I hoped. My only small criticism would be that the envelopes were quite a bit larger. I realise some people like to put maps etc in, but even so slightly smaller envelopes would be better. Thanks