Edwin Masters

Arrived safely and in good condition. Was the correct piece and was securely packaged
Kept informed of the order and delivery details can't fault the experience.

Good engineer who kept me advised of what he had found and what he was doing to sort. Good result and good public interface by your subcontractor.

The operater was called Jennifer and she dealt with my complaint in a professional way but could not resolve one of my issues as the 'system' was not capable of identifying my two generating systems separately. Not happy that a new btter system couldn't do what the previous system could. Not really better is it!!

Got the right part with no problem. Came as indicated in the Web site.6

I am able to live a dream of winning a property that has a high value and located in an idyllic location. Even when I don't win, I have the comfort of knowing that a large donation goes to a worthy cause and/or charity. I've won a couple of free entries from previous draws that at least increases the chance of winning

Very busy with little time for discussion, no transport into Truro whilst service etc. but still done to a high standard with a curtesy vacuum of car so on reflection acceptable and will not put me off going back in the future.

Ordered an inset double oven cooker and set a date for delivery. AO confirmed the date and confirmed that they would text me a 3hr. window when the item would be delivered. True to word just after 7am I received a text message confirming a noon - 3pm delivery window. At 11.45 a call from the driver confirming they would be with me at 12.15 and again the delivery lorry arrived on time and the item was put into the kitchen as requested. Really can't fault the service as this was just before Christmas when I'd imagine it would be the busiest time for deliveries. Well done AO.