Camping le Ruisseau in Bidart. Lovely campsite, well located in beautiful area to visit local attractions Site was busy, great swimming pools and restaurant Excellent beaches a cycle ride away Area... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
We’re Canvas Holidays - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Canvas Holidays: we’ve more possibilities than you ever thought possible.
Chelford House, Gadbrook Park, Northwich, Cheshire, CW9 7LN, Northwich, United Kingdom
Replied to 80% of negative reviews
Typically replies within 1 week
New mobile homes have much room except around the main bed and in toilet. One has to crawl over the bed to get out and it is very difficult, when sitting down in the toilet, to avoid hitting one`s head on the door. Everything is glaringly white reminding me of my time in a psychiatric ward. COME BACK PROPER CANVAS, bringing your couriers with you.
Reply from Canvas Holidays
Canvas Holidays are always a pleasure to deal with. Their agents are very knowledgeable, friendly and really go out of their way to help you. Every holiday I have been on has been excellent and exceeded my expectations. I would be happy to recommend them.
Reply from Canvas Holidays
Reply from Canvas Holidays
Camping le Ruisseau in Bidart. Lovely campsite, well located in beautiful area to visit local attractions
Site was busy, great swimming pools and restaurant
Excellent beaches a cycle ride away
Area around Accommodation units was v small which was a downside
Reply from Canvas Holidays
Found it difficult to locate the campsite that our daughter had recommended. France/Riviera/then scroll. Why not just a straightforward search?
Also got a message saying something went wrong. It was because I hadn't entered phone number correctly. Why not put up a red flag, if wrong!!!
Daughter had warned me that your website a bit useless!
Reply from Canvas Holidays
Easy booking system that was complicated by My Canvas not showing the site we wanted to book (Domaine des Ormes). It was showing as available on my wife’s mobile but she hadn’t used My Canvas, just the Eurocamp website. However, by leaving My Canvas I found the site and made the booking. I also phoned your helpline because although my bank showed the payment as pending I received no email or confirmation that I the booking was pending. It would have helped me if I had received an email or SMS telling me that my booking request had been received and would be confirmed once the payment had gone through. The person I spoke to on the helpline was very helpful.
Reply from Canvas Holidays
Excellent over the phone service when booking more than one campsite.
Reply from Canvas Holidays
The campsite is nothing like the website. The staff here told us is actually been closed for the last two years and they just reopened in a hurry. Facilities are very rundown, the electricity keeps shutting off every day and it is nothing like the four-star facility that they advertised. There is no mini markets, EV charger or clubs for the kids as advertised. Very very disappointing do not book this campsite.
Reply from Canvas Holidays
I called your office because the holiday I wanted to book was showing as a 7 day booking and I only wanted to book six days. I wanted to see if it was possible to book for only six but the call handler told me the holiday wasn't visible on her system and I could not book it at all. I told her I could see it as available and she said that happened sometimes but if I went all the way through to pay it wouldn't let me. She kept saying her system was slow so I tried to go all the way to paying and it did indeed let me pay for the full seven days. I felt Canvas would have lost a sale if I had believed her and I have ended up paying an extra £100 for a day's stay that I can't use. In neither respect was this satisfactory service. I have previously been a customer and had great service from your office staff who have accommodated a request like that especially for a last minute booking as this one was. Bridget Galton
Reply from Canvas Holidays
The booking process is good until you want to pay ,which always appears to be difficult. This is the 10th time l have booked and each time there has been the same problem.after trying 6 or 7 times it worked this time.l would also appreciate if the loyalty bonuses were available before the payment process starts
Reply from Canvas Holidays
For paying for what is advertised as a premium caravan the facilities and upkeep were poor. Broken door handle, no oven gloves, a couple of the edges coming away from counter tops etc. Not what id except for what's advertised. The site itself is lovely.
Reply from Canvas Holidays
I was disappointed because I was able to pay the deposit for my holiday over the phone but not my balance which had to be done by Email! I am not great with ‘technology’ so had to wait a week and get my son to help me instead of a quick phone call
Reply from Canvas Holidays
Just very simple, choose your holiday destination, choose accommodation add any extra’s then pay, easy.
Reply from Canvas Holidays
Reply from Canvas Holidays
I’d like more communication since booking our holiday - makes me slightly nervous only have a confirmation email and then nothing!
Reply from Canvas Holidays
The park was clean and tidy,the pool was excellent and well managed. There could’ve been more entertainment for kids in the evening and when we asked for extra pillows we where told this was not possible but in general a very nice park
Our experience with the booking procedure with canvas holidays has been very good and professional, there is a telephone number to call with any queries or problems and the online application for a holiday worked very well, as did the paying of deposit and final balance, thank you very much.
Easy booking process. Helpful people on telephone. Good value for money
Absolutely beautiful park everything great except the WiFi is terrible and long queues in the hot sun on arrival to checkin. Checkin is terrible after travelling a long journey to get there.But once checked in everything is great had a fantastic time would highly recommend all amenities available on site including a mini supermarket and nightly entertainment and a creche for kids loved the park definitely would come back and highly recommend
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.