Monica Stott

Dear Customer

We would like to take this opportunity to apologise once again to some of you regarding the delivery of your furniture and try to explain the reasons behind this.

When the orders were placed with the manufacturers, and of course in the planning stages prior to setting up the business, we were promised a manufacturing time that totalled 2 weeks. Once an order was placed, the money got sent to the manufacturers so they could begin the process of producing the furniture. However, as soon as they received payment, the time taken was 7 weeks for manufacturing, and is some cases up to 10 weeks. This explains why some of the furniture was taking a lot longer to arrive with us than anticipated and planned for. Couple this with the transportation delays from arriving at the port to our warehouse in Doncaster, and a few months passed before it arrived.

On the 17th December, ParcelForce (who were our main courier) cancelled our collections on the day, along with our contract, due to the size and weight of the parcels.

The following day, our payment provider and website host – Shopify – limited the access to our account due to the number of people we were refunding as the deliveries were falling outside of the time stated upon purchase. As of present, we have delivered 58% of all orders and refunded 27%.

Today, the 27th January, we still have no access to our website or payment database which makes it impossible to send orders, refund customers or even provide evidence for the fraudulent chargebacks made against us.

We would like to make you aware that if you have an outstanding order with us, or you are awaiting a refund, these will be processed as soon as Shopify grant us access again. We are not a fraudulent company and have been placed in this awful situation – for us as a company and also you as the customer you have trusted us to deliver your goods.

As the director of the company, I want to assure you that you will receive either your items, or a full refund, as soon as possible.

If you're awaiting delivery please email us with your order number, the items you ordered (preferably a screenshot and your delivery address) we can then arrange for your goods to be delivered).

My sincere apologies once again.

Yours sincerely,

Lee

Hi Monica,

Thank you for your feedback,

Camping La Sirene is a really popular campsite and our customers love the swimming pools!

We are really pleased to hear you had an enjoyable stay and do hope you choose to travel with us again.

Kind Regards
Kara