Daniel

We obtained a Netatmo Smart Thermostat through our energy provider. Which we loved. Great unit initially and the benefits were of course immediately noticeable. However just as we reached the end of our 6 month installation warranty with our energy provider the unit malfunctioned and stopped working completely. So as a result we had to begin a communication process with the Netamo people. There was no phone number available. All support needed to be initiated through the help portal on the App and all communication following was via email. Now the person we dealing with was very professional in their approach, gave us confidence that they could resolve the matter etc. However, and for me this is the reason why there are only 3 stars, and it is a big However!.. it took usually 5-7 days to receive a reply to every email we sent. Now when you are dealing with a complicated scenario which requires a lot of questions and answers this constant delay became extremely frustrating. And although the product was eventually replaced via courier for us to arrange installation ourselves it meant that we had no heating controls in place from Feb 13 until yesterday April 2. That simply reflects very badly on the company. We love the smart thermostat but are really hopeful that we don't have any other issues that require 19th century paced customer support.

The phone case I ordered was exactly what I wanted. The quality is excellent and it looks great too. Only reason I've not given 5 stars is that the delivery took longer than I had expected after dispatch. Over a week in fact. But maybe during Covid 19 that's not unusual. I've used this website many times. Always happy in the end.

If there were 6 stars ...I'd give 6.
I have loved every minute of the process with this company. Laurna, Lauryn and Ross were simply excellent. I think it was Laurna I last dealt with and she was simply outstanding. This is a very difficult period where travel/holidays are concerned and these staff members could certainly teach a lot of other companies how customer service should be run. We will return as customers again and again I imagine. In fact became customers because of someone else's recommendation based on their happy experiences.

Excellent staff. Fantastic products, amazing choice. Great service.

The price was excellent. Car was perfect. Bit disappointed that I had to pay for my wife on shuttle bus, only £3 but ...
Also purchasing excess protection wasn't that straight forward. But none if those would put me off using green motion again.

I was very happy with the variety of products available. The prices were very competitive and the delivery was just as the site said, next day meant next day.