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Bournes Moves - Removals, Storage & Shipping Reviews 889

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness, friendliness, and efficiency of the staff. Consumers appreciate the careful handling of their belongings during packing and moving, with many reporting no damages. The booking process and delivery service also receive positive feedback, with reviewers noting the company's excellent communication and smooth coordination. People found the teams to be professional, polite, and accommodating, making the moving process as stress-free and even enjoyable as possible. Reviewers also value the company's transparency regarding costs and their willingness to go above and beyond to meet their needs. Overall, customers highly recommend this company for its exceptional service and attention to detail.

Based on these reviews

Rated 5 out of 5 stars

Everything was excellent from the gentleman who came initially to Julia in the office who was always kind and helpful. Then all of the removal men were absolutely great nothing too much trouble. Polit... See more

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Rated 5 out of 5 stars
Verified

Friendly and polite packers and movers and they were very careful with all the stuff. Went beyond what was expected. Communication about pick up, paperwork, and drop off was spot on.

Company replied

Rated 5 out of 5 stars

Straightforward and friendly to deal with. Survey done promptly with comprehensive quote. Were generally competitive in price terms (one other was a fair bit cheaper but I wasn't comfortable with th... See more

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Rated 5 out of 5 stars

We were really pleased with the service from start to finish. We opted for the full packing service and it made such a difference – everything was carefully wrapped, organised, and absolutely nothin... See more

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Rated 5 out of 5 stars

Bourne's exceeded our expectations! The team worked tirelessly to make moving elderly parents as easy as possible. They were efficient, tidy workers who took care with everything they did and... See more

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Rated 5 out of 5 stars

The removal team turned up on time. They were very friendly and helpful. They did not show any frustration when the kitchen table wouldn’t go through the doorway or when the large sofa wouldn’t fit... See more

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Rated 5 out of 5 stars

The team at Bournes made our move as easy and smooth as it could possibly be. Regular communication from the office and then the removals guys exceeded our expectations in every way. They arrived on t... See more

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Rated 5 out of 5 stars

Absolutely brilliant, such helpful, friendly and efficient people who took alot of the stress away regarding the move. They packed the fragile items, which now unpacked arrived in excellent conditio... See more

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Rated 4 out of 5 stars

From first contact point to signing off was thoroughly professional. Our contents went into storage for a couple of months so we can comment on the whole experience. Drivers were first rate wi... See more

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Rated 5 out of 5 stars

From the first phone call through to the end delivery Bournes were amazing. Julia was thorough and so helpful, whilst both teams that removed us and delivered to our new home were not just professiona... See more

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Rated 5 out of 5 stars

Bournes were amazing from the booking with Julia who was so helpful in offering support in last minute changes & offering storage. The guys that packed & delivered were amazing, professional, friendl... See more

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Rated 4 out of 5 stars

Overall, this move went well. On time and swiftly done. The packing was thorough as before but a broken button back chair leg and broken picture glass left me with the impression this crew were quit... See more

Rated 5 out of 5 stars

Bournes international removals arranged my move from UK to BE. The team in UK was perfectly on time, even too early. The team (Ollie & Bryan) packed everything fragile expertly. The furniture was d... See more

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Rated 5 out of 5 stars

We recently moved from London to Melbourne with Bournes, and the experience was outstanding. The team was professional, organized and incredibly attentive from start to finish. Every step - packing, s... See more

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Rated 5 out of 5 stars
Verified

Bournes helped us with our move within London. Emily, our Move Manager, was always helpful, flexible, and proactively reached out to make sure we were happy throughout the moving process. The guys who... See more

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Rated 5 out of 5 stars

Bournes bent over backwards to accommodate us when we found out we had just over a week until our moving date. From the first point of contact with Wendy, who was fantastic, our experience with Bourne... See more

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Rated 5 out of 5 stars

Moving to Italy - my family and I made the leap from the UK to Italy three years ago. We kept our belongings in storage and had them delivered this year. There's always a concern that thin... See more

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Rated 5 out of 5 stars

The team were all so helpful and everything was expertly packed. Nothing was broken or left behind and the team were incredibly thorough with both their pre-survey and communication throughout the day... See more

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Rated 5 out of 5 stars

Came in the last minute after we were let down by the previous company. The removal team were extremely professional, polite and patient both loading and unloading could not have asked for anything be... See more

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Rated 5 out of 5 stars

Bournes provided a great service from start to finish. From an accurate reasonable quote and excellent communication, all the way through to the move itself. We moved over 150 miles away and the mo... See more

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Rated 5 out of 5 stars

We found our removal team amazing!! After a particularly stressful week prior to our move - the Bournes team were like removal angels! They were all so polite and considerate with our possessions and... See more

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Rated 5 out of 5 stars

We moved from a 5 bed house to a 6 bed house and I was dreading the removals but Bournes were incredible. They honestly couldn't have been better. Very smiley and so helpful. They did the move over 4... See more

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Rated 5 out of 5 stars

I selected Bournes from five quotes. Not because they were the cheapest, but because I had a good feeling about them. They didn't disappoint. They kept me fully informed in advance of the move an... See more

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Rated 5 out of 5 stars

Everyone we met in the team were amazing. Friendly, hardworking, patient. They made a stressful and emotional process really easy. I would highly recommend.

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Rated 5 out of 5 stars

Moving after 30 years in our home was a challenge but Bournes made the moving experience as straightforward and trouble-free as possible. The arrangements for packing and delivery were discussed and a... See more

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Rated 5 out of 5 stars

The men were great and very professional. Communication with both the office before the move and the men during was very good too. Movers were always on time. Would have no hesitation in recomm... See more

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Rated 5 out of 5 stars

Excellent and very professional. We would really recommend the company. They took the stress out of moving because everyone involved were very helpful and they provided such a good service.

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Rated 5 out of 5 stars

We were so pleased with the way our move from Bucks to the south coast was handled by Bournes before and during the move itself. The packing team worked efficiently and tidily. Dan and Kit were exce... See more

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Rated 5 out of 5 stars

Excellent service in and out of storage, nothing was too much trouble. Delivery to new address was great, crew worked hard and placed all Items correctly. Would certainly use and recommend Bournes aga... See more

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Rated 5 out of 5 stars

I couldn't have asked for a better pack and removal service and I have was highly impressed with the service that they provided. The team did a perfect job in initially establishing the size of the jo... See more

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Rated 5 out of 5 stars

Bournes were great. Friendly helpful service from the start. The lady I spoke to on the phone, Julia, was very pleasant. The guys that packed and moved our possessions were friendly and courteous and... See more

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Rated 5 out of 5 stars

The whole move was handled with great attention to detail, with kindness and good humour. We are in our 80's and the moving team led by Kit could not have been more helpful in moving us from Buckingh... See more

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Rated 5 out of 5 stars

Excellent service from start to finish. Really friendly helpful guys who went above and beyond to make our move as stress free and fun as possible. Can’t recommend highly enough.

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Rated 5 out of 5 stars

Wendy and the team were very professional. The packers were courteous, prompt, and packed all furniture very well. There were no damages and communication was very strong throughout the entire process... See more

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Rated 5 out of 5 stars

We knew as soon as Bournes’ consultant came round to look at our property and advise us on what we needed, that they were the company for us. He immediately made us feel at ease and that we could rel... See more

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Rated 5 out of 5 stars

Very polite and efficient service, Julia, Scott and all the team did an amazing job for us . They are so helpful and nothing was too much trouble.

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Rated 5 out of 5 stars

Professional and efficient team. Two separate moves coordinated by Julie and overseen by Dan. Everything went smoothly, all timings were honoured and no breakages. Would recommend Bournes anytime for... See more

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Rated 5 out of 5 stars

Fantastic. We picked the three days move and it was great. They treated our belongings well. The movers were brilliant and worked super hard throughout the days. You wont regret picking them as a rem... See more

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Rated 5 out of 5 stars

Bournes were fantastic throughout the entire process. The type guys that came on the day of the move were friendly, professional and super efficient. I am very glad we chose Bournes for the move.... See more

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Rated 5 out of 5 stars

From first visit to delivery, a perfect customer journey. Our move was complex: 2 destinations, abroad, with storage too. And at the tend: 100pc satisfaction. Thank you Nicole for coordinating our mov... See more

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Rated 5 out of 5 stars

Five star service! Scott and his team were fantastic from start to finish, and in extreme temperatures! Would highly recommend.

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Rated 5 out of 5 stars

We were well looked after and the crews were amazing. We felt less stressed as there wasn’t anything for us to do apart from hoovering our property before we left.

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Rated 5 out of 5 stars

Able to book at short notice, also made use of their storage service and disposal service. Would definitely use again

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Rated 5 out of 5 stars

Bournes responded quickly to our enquiry. A knowledgeable,polite and friendly person came at an appointed time to answer questions and provide a quote, which seemed competitive, plus no other company... See more

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Rated 5 out of 5 stars

All round professional and helpful approach, felt we could rely on this Company all through the process

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Rated 5 out of 5 stars

Very considerate team from the initial survey through to the actual move itself. Very friendly and flexible staff made the move as painless as possible. Professional throughout the process

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Rated 5 out of 5 stars

So easy to deal with from the start and throughout the whole process. Would definitely recommend Bournes.

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Rated 5 out of 5 stars

Excellent service. Very efficient and flexible. The guys worked really hard all moving day.

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Rated 5 out of 5 stars

Rusty, Alfie and Pete were absolutely amazing. They had our house packed up in no time at all and nothing was too much bother. The process of moving from NI back to Cornwall took 5days and those bo... See more

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Rated 5 out of 5 stars

Excellent service from start to finish! We had a fantastic experience with Bournes. Communication was excellent throughout the whole process—special thanks to Julia, who was always so personable, fri... See more

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Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Storage Facility

Written by the company

**Domestic Mover of the Year 2023 (Awarded by the British Association of Removers for outstanding customer experience** Local, National UK, European and International Household Goods Moving Company providing high quality, value for money removals, storage and shipping services wherever your destination. Service centres in Rye, Sussex and Tunbridge Wells, Kent providing services throughout Kent, Sussex and London.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

889 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Highly recommended.

The Team were excellent, Jamie, Able, Arron and Dan just got on with everything, and were polite, very helpful and patient. Nothing was too much trouble, including any request to move furniture around if it didn’t seem to go in the first place we requested it to be positioned.

I would have no hesitation in highly recommending Bournes/Robinson’s, and hope to be able to call on your good services when we next move!!

October 14, 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your kind review. We'll pass on to the local removals team in Aylesbury who will love to hear your feedback. We really appreciate your recommendation and look forward to being of service if you ever need us again in future. Best wishes.

Rated 5 out of 5 stars
Verified

Friendly and polite packers and movers…

Friendly and polite packers and movers and they were very careful with all the stuff. Went beyond what was expected. Communication about pick up, paperwork, and drop off was spot on.

October 7, 2025
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for the lovely review about your move. We're so glad the combination of a smooth process and our wonderful crew made it a great experience for you. Wishing you all the best in your new home.

Rated 5 out of 5 stars

This is a great company

Everything was excellent from the gentleman who came initially to Julia in the office who was always kind and helpful. Then all of the removal men were absolutely great nothing too much trouble. Polite professional and kind. On the Monday the 2 guys were so calm and methodical they never rushed us.

October 15, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your kind words about our Aylesbury removals team. Moving can be really stressful so it's lovely to hear the guys bought a little calm and clarity to your move. Best wishes in your new home from us all.

Rated 5 out of 5 stars

We recently moved from London to…

We recently moved from London to Melbourne with Bournes, and the experience was outstanding. The team was professional, organized and incredibly attentive from start to finish. Every step - packing, shipping, communication was handled with efficiency. Our belongings arrived safely. Highly recommend Bournes to anyone planning an international move.

October 15, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your lovely review. Moving all the way from London to Melbourne is a huge step, so we're really glad to hear everything went smoothly and that you felt well looked after throughout. We'll make sure to share your kind words with the team. Wishing you all the very best as you settle into your new life in Australia!

Rated 5 out of 5 stars

Straightforward and friendly to deal…

Straightforward and friendly to deal with. Survey done promptly with comprehensive quote. Were generally competitive in price terms (one other was a fair bit cheaper but I wasn't comfortable with their approach so preferred to pay more). Move team worked very hard over a 4 day move with some challenges unloading at our new house. Would recommend to others

September 17, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for your kind review. There are so many factors beyond price that go into choosing the right company for your individual move, so we're pleased you felt it was a great experience and that choosing Bournes was the right decision for you. Best wishes in your new home!

Rated 5 out of 5 stars

We were really pleased with the service…

We were really pleased with the service from start to finish. We opted for the full packing service and it made such a difference – everything was carefully wrapped, organised, and absolutely nothing was damaged in the move. The whole process felt smooth and stress-free, which is exactly what you want on moving day.

Fred and the team were fantastic – friendly, professional, and efficient throughout. They clearly knew what they were doing and worked brilliantly together. We wouldn’t hesitate to recommend them to anyone looking for a reliable, high-quality removal company.

September 15, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your lovely review. We're really glad to hear the full packing service helped make your move smooth and stress-free – it's certainly a big part of what makes moving feel hard so glad we could take that off your shoulders. Fred and the team will be so pleased to hear your kind words, and we’re thrilled they made such a positive impression. Wishing you all the best settling into your new home!

Rated 5 out of 5 stars

All round professional and helpful…

All round professional and helpful approach, felt we could rely on this Company all through the process

September 16, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for the review! We really appreciate it. Best wishes in your new home.

Rated 5 out of 5 stars

Bournes were great.

Bournes were great. Friendly helpful service from the start. The lady I spoke to on the phone, Julia, was very pleasant. The guys that packed and moved our possessions were friendly and courteous and careful with our belongings.

September 11, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for taking the time to leave your 5* review for our Aylesbury team, we will make sure to pass your kind comments on. Wishing you all the best in your new home.

Rated 5 out of 5 stars

So easy to deal with from the start and…

So easy to deal with from the start and throughout the whole process. Would definitely recommend Bournes.

May 13, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you Clare! Best wishes in your new home.

Rated 5 out of 5 stars

Everyone we met in the team were…

Everyone we met in the team were amazing. Friendly, hardworking, patient. They made a stressful and emotional process really easy. I would highly recommend.

September 12, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

That's lovely to hear - and exactly why we're here. Thanks so much for sharing your review. Wishing you all the best.

Rated 5 out of 5 stars

Moving to Italy

Moving to Italy - my family and I made the leap from the UK to Italy three years ago. We kept our belongings in storage and had them delivered this year. There's always a concern that things may go missing, get damaged or mouldy. None of this was the case.

Being re-united with our belongings after such a time was a little emotional, time passes, things change in an instant in life. So there were memories. They guys who delivered everything were happy, smiling, helpful and considerate.

From Bournes in the UK to their Italian colleagues the whole experience was exceptional. There were a couple of inevitable challenges, that were dealt with professionally and with clarity and diligence.

We are indebted to Bournes for handling everything so well. I cannot imagine how they might have improved their service. Finding companies who are so thoroughly reliable is not easy.

I would and shall recommend Bournes as the very best I could find.

Thank you Bournes.

September 18, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

That delivery must've felt like Christmas! Great to hear you were reunited with everything safely and that it was a positive experience that supported your relocation. Thanks for sharing!

Rated 5 out of 5 stars

We moved from a 5 bed house to a 6 bed…

We moved from a 5 bed house to a 6 bed house and I was dreading the removals but Bournes were incredible. They honestly couldn't have been better. Very smiley and so helpful. They did the move over 4 days with a weekend in between. No breakages. No cabinet keys lost etc. Emptied our entire loft in no time at all - it was full! A really lovely team. I wouldn't hesitate to recommend them. They were very good value for money - I got a few quotes and they were very competitive. So pleased I booked them.

September 12, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your wonderful review. Moving a large home like this is no small task, so we're really glad to hear the team made it feel smooth and stress-free for you! We’ll be sure to pass on your kind words to the team. Wishing you all the best as you settle into your new home.

Rated 5 out of 5 stars

Excellent service

Excellent service. Very efficient and flexible. The guys worked really hard all moving day.

September 5, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for the review. Best wishes in your new home.

Rated 5 out of 5 stars

Excellent and very professional.

Excellent and very professional.
We would really recommend the company.
They took the stress out of moving because everyone involved were very helpful and they provided such a good service.

September 9, 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for the lovely recommendation. Taking the stress out of your move is exactly what we're here for so we are delighted to hear the team supported you so well. Best wishes to you all in your new home.

Rated 5 out of 5 stars

Excellent service

The men were great and very professional.
Communication with both the office before the move and the men during was very good too.
Movers were always on time.
Would have no hesitation in recommending.

September 5, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you for the 5* recommendation - we really appreciate the lovely feedback about the team and how the good communication helped make your move a positive one. Thanks for choosing Bournes!

Rated 5 out of 5 stars

We were well looked after and the crews…

We were well looked after and the crews were amazing. We felt less stressed as there wasn’t anything for us to do apart from hoovering our property before we left.

August 29, 2025
Unprompted review
Bournes Moves - Removals, Storage & Shipping logo

Reply from Bournes Moves - Removals, Storage & Shipping

Thanks for sharing your experience - we really appreciate it as it's always lovely to hear when our customers feel so well taken care of. Best wishes in your new home!

Rated 5 out of 5 stars

Bourne's exceeded our expectations!

Bourne's exceeded our expectations!

The team worked tirelessly to make moving elderly parents as easy as possible.
They were efficient, tidy workers who took care with everything they did and were respectful to the elderly parents who were finding the move very emotional

Thank you to Chris and Dean and not forgetting how helpful Julie in the office was

We really appreciate the kindness everyone gave to us on what could have been a very stressful time. Thank you

August 30, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your lovely review. We’re so pleased to hear that the team were able to make a difficult day a little easier for you and your parents. Moving can be especially emotional in those circumstances, so it means a lot to know the team’s care and kindness made a difference. Wishing your whole family all the best.

Rated 5 out of 5 stars

Fantastic removals company

Very polite and efficient service, Julia, Scott and all the team did an amazing job for us . They are so helpful and nothing was too much trouble.

August 20, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for sharing your review. Great to hear the Julia, Scott and the whole team supported you with a positive move - thanks for choosing Bournes! Best wishes.

Rated 5 out of 5 stars

Excellent service throughout entire process.

Bournes responded quickly to our enquiry. A knowledgeable,polite and friendly person came at an appointed time to answer questions and provide a quote, which seemed competitive, plus no other company that actually responded visited the property. Communications were good throughout and the removal team were friendly and efficient.

August 28, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your kind words. We're really glad to hear that you found the pre-move survey valuable, and that the whole process and team was friendly, efficient, and helpful from start to finish. Wishing you all the best in your new home!

Rated 5 out of 5 stars

Fabulous team and amazing service

The team at Bournes made our move as easy and smooth as it could possibly be. Regular communication from the office and then the removals guys exceeded our expectations in every way. They arrived on time and packed all our things extremely securely; stored them for a couple of months and then delivered them back with extreme efficiency. Nothing was damaged and not a scratch or mark on any of the walls of our new home, despite many, many boxes and lots of heavy furniture! We have no hesitation in recommending Bournes to anyone moving home and/or requiring storage.

August 22, 2025
Unprompted review
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Reply from Bournes Moves - Removals, Storage & Shipping

Thank you so much for your 5* feedback. It's always lovely to hear that the team have exceeded expectations and that even complex moves from storage arrive safely and smoothly. We appreciate your recommendation! Best wishes in your new home.

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