We have used them twice now and they helped immensely.  Needed help packing our POD and unloading. Communications was on point and show up times the same.  They emailed and texted when it’s almost time to be done and payment was easy with a link to approve all charges.  Great people to work with. 

We relocated from Texas to North Carolina in May of this year. We were originally quoted $18,000. We moved out of a 3800 sq ft house, so admittedly have a lot of stuff. They requested to come over to start packing, and that day we were informed that there would be an extra $3,000 charge since we live on a hill. Tommy actually looked up our house on GoogleEarth the day the reservation was made. IF THERE HAD BEEN A PROBLEM GETTING THE TRUCK TO OUR HOUSE THEY COULD HAVE TOLD US AT THAT TIME.They didn't.
When the showed up to pack the day before we were scheduled to move, the crew chief told me about the extra $3000 charge. When I balked about the last-minute charge that we hadn't planned for, he sent the packers OUTSIDE and yelled at me, saying that if I didn't like it, they could pack up and leave and we could find another company. We were kind of over a barrel at that point, and felt we were stuck. When I told him we would be leading a negative review, he said to write whatever I wanted to...they would refute it, and it wouldn't make a bit of difference. HE LITERALLY YELLED AT ME.
On top of this one packer hung around and tried to guilt me into a tip, even after I explained that we just didn't have it due to the extra $3000 we had been charged at the last minute.
Everything has now been unpacked, and some antique items are missing, and we have found items stuffed in supposedly empty suitcases, and some boxes had ZERO labeling. 
On top of this, some items were broken; some pieces were antique and had sentimental value. They just weren't packed well. I was told we couldn'tfile an insurance claim because we don't have all of the paperwork, even though I found everything I was given.
I was told that THEY dont have copies of anything. Why not???
We would NEVER, EVER recommend this company to anyone. Ever.​
PS- after reading other reviews of this company, I discovered our experience of being suddenly upcharged isn't uncommon for this company. Do your homework and then RUN!!

Chuck ran a little late but at least he was communicative about it. He was very polite and professional and completed his task in a very timely manner. His work was top notch and worth every dollar. I would highly recommend him for any task. 

Delivered the sofa quickly. Attention was paid to avoid any bumps in the doorway and walls. Placed on the the floor with care. 
Friendly. Courteous. 
I am very pleased. 

Always such a seamless experience! The team is quick, efficient, and most importantly careful with everything! Can't recommend enough and make moving in the city so much less of a hassle. 

Prompt response to online application, very helpful and courteous agent on the phone, nice facility, individual unit alarms.

The fence is broken. I am not sure that it is very secure.

Super fast, friendly as hell, and cheaper than the other places I called. I got no complaints. Definitely will use them again.

I don’t usually write reviews, but I had such a great experience with BestMove Relocation that I felt it was worth sharing. I recently moved from Los Angeles, CA to Fort Lauderdale, FL, and after getting quotes from several companies, they stood out because of their clear communication and professionalism right from the first call.Delivery took about 10 days, which was right within the promised 7–14 day window. The driver called me twice on the road to confirm the schedule, which gave me peace of mind. When the truck arrived, everything was unloaded quickly and reassembled exactly where I wanted it.A few days after delivery, Giovanna from quality assurance followed up to make sure I was satisfied. I really appreciated that extra level of service, it shows they actually care about their customers.

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