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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. People express significant dissatisfaction with various aspects of the services provided. Consumers report problems with refunds, indicating delays and a lack of resolution. Many reviewers report issues with their orders, such as items not arriving, being of poor quality, or not matching the description. Consumers also report negative experiences with customer service, describing it as unresponsive and unhelpful. Reviewers mention difficulties in contacting the company and resolving their issues. The delivery service is another source of complaints, with consumers reporting delays and problems with receiving their orders.

Based on these reviews

Rated 1 out of 5 stars

WOWCHER - DO NOT BUY!!! Don’t waste your time or money. I ordered Christmas Advent Calendar Mystery Deal - £500 Selfridges, Liberty London, Harrods, Glossybox, Radley, L'Occitane and MORE from W... See more

Rated 1 out of 5 stars

Product finally arrived 5 days after ' on or before date'. The cheapest, thinnest Gilet I have ever seen, that's the problem with buying online you .never really know what you're buying. Not worth e... See more

Rated 1 out of 5 stars

Disappointing Experience I wouldn’t recommend using this service. I received a voucher from my young nephew as a 50th birthday gift, and when I tried to redeem it nine months later, the website state... See more

Rated 1 out of 5 stars

Dont be fooled by the Advert the actual Mystery Advent Calendar is absolute rubbish! About 7 windows filled with cheap charms for a cheap bracelet! One pair of earrings broken the rest is binnable!... See more

Rated 1 out of 5 stars

If I could give no stars I would! Just booked a holiday through woucher, when company called, the first thing they did was ask for more money ! Then they processed to tell us there were no flights lef... See more

Rated 1 out of 5 stars

I am really unhappy with the service that I have received. I purchased 2 Wowchers - for the same trip as it was one per person and purchased with the safety net of Wowcher’s 14 day cooling off ’... See more

Rated 1 out of 5 stars

Do not buy any holiday deals from them. I bought a 2 night Krakov break & had to redeem voucher within 48 hrs which I did. What I did not know was once that happens you are left in the hands of an uns... See more

Rated 1 out of 5 stars

What an absolute joke, customer service is shocking. Im going round in circles for 3 days speaking to a robot. Ive emailed, WhatsApped and fb mailed and still my issue is unresolved. Through no fault... See more

Rated 1 out of 5 stars

I am absolutely disgusted with wowcher. I recently had open heart surgery a few months ago and I feeling really down so I wanted some self care. I booked a pamper session £40 too find when putting in... See more

Rated 1 out of 5 stars

I ordered a vacuum cleaner..it was supposed to be delivered 4 days ago...I've tried emailing the company but haven't got a reply..surely wowcher should have some sort of policy to get your money back.... See more

Rated 1 out of 5 stars

Terrible decision to trust Wowcher purchased the mystery deal all calendars in their add for adults. Received cheap children ones so fuming as I purchased 4. WhatsApp chat told me to send them retur... See more

Rated 1 out of 5 stars

I ordered 2 of the same items at the same time and Wowcher charged me 2 lots of postage!!!! They treated my order like two separate orders. I wouldn’t mind but the postage was £7.99 and £5.99. How can... See more

Rated 1 out of 5 stars

Paid £19.99 for a premium mystery box, N(kitchen & home) photo showing several items. Now I realise I probably won’t get a Ninja but wasn’t expecting to see my item halfway through my letterbox in a J... See more

Rated 1 out of 5 stars

Ordered 3 vouchers on 20.09.25 for wedding show, Birmingham for 4/5th October for me and my 2 daughters. I could not redeem vouchers so reached out to Wowcher. After a day or so I then managed to r... See more

Rated 1 out of 5 stars

If I could give zero stars, I would. I booked a £1100 Disneyland Paris holiday through Wowcher for my family of four. After redeeming the voucher (which was required just to access the travel a... See more

Rated 1 out of 5 stars

I ordered a treadmill the £149 came out my account as did the 49.99 for supposedly delivery , nothing delivered a total scam After 100 s of WhatsApp and email to get my money back they have only ref... See more

Rated 1 out of 5 stars

If I could give 0 stars I would. Booked Italy vs England Rugby Tickets with 3 nights accom in Rome. The two hotels on the ad were in central Rome. When we spoke to Travelolo (rep barely lets you spe... See more

Rated 1 out of 5 stars

I join lots of other people who give bad reviews. Have sent sent and received about 80 ‎WhatsApp messages ( and a lot of emails) trying to recover money for a faulty product. They deliberately take yo... See more

Rated 1 out of 5 stars

Total con. Bought two duvets as advertised as 50% off so seemed like a good deal. Didn’t realise the whole voucher process - so having thought i’d bought the items - then had to redeem voucher codes w... See more

Rated 1 out of 5 stars

Bought office 2019 from Zak Learning through wowcher. It says, we receive email soon after placing the order to download the software with licence key. I have not received any downloading link or... See more

Rated 1 out of 5 stars

The worst customer service I've ever experienced. They have ignored dozens of emails re a fraudulent seller, and their WhatsApp is automated nonsense. You can't even call them. Diabolically bad as the... See more

Rated 2 out of 5 stars

This is my original review written after zero communication to my queries. Please see P.S. I ordered a mens hair grooming product never arrived. Order 61406083. Tracking number given not recognised... See more

Rated 1 out of 5 stars

Reported bed not as advertised and not fit for purpose. Not as advertised, very cheap copy from cloud9. Reported day after delivery 22nd July, still waiting for a refund. Do not buy from Wowcher or cl... See more

Rated 1 out of 5 stars

4 weeks on now since asking for a refund for a bed from Cloud9yn. The stress and depression these 2 companies are causing me and many other customers is beyond belief neither of them know about the co... See more

Rated 1 out of 5 stars

The only time Wowcher contact me re my complaint about a non refund so far of £550 is when I put a review on. They completely fail to follow up on correspondence written directly to them or rectify... See more

Rated 1 out of 5 stars

Appalling customer service. Bought a voucher and redeemed it, Received an email offering 10% off next voucher if I did a review. Did the review. Nothing. Waited 2 days, still nothing. Sent a WhatApp t... See more

Rated 1 out of 5 stars

Don't EXPECT ITEMS YOU ORDERED!! I HAD GRAY SUEDE DOUBLE DIVAN BED 1st MATTRESS NOT AS ADVERTISED! POOR QUALITY DRAWS CHEAP CHIPBOARD! ONLY OPENED HALF BASE DRAW FELL OFF INSIDE BASE MADE WITH BROKEN... See more

Rated 1 out of 5 stars

Since my last review about not getting a refund on returned items, as of today- STILL NO REFUND!! 3months overdue now!! The 1 star rating is a very generous rating!! Last email from them was July 18... See more

Rated 1 out of 5 stars

It's a scam. Saw an advert on Google for a half price game console. Clicked on it, liked what I saw, and paid the £19.99 to "order it." 30 mins later, I checked my emails and saw no confirmation... See more

Rated 1 out of 5 stars

I bought a bag and unknown it was from a Chinese supplier called zonk shop who has no uk base. The shoulder strap on the bag was too small for me and they sent me the wrong colour so dissatisfied... See more

Rated 1 out of 5 stars

Just had to raise a dispute with my bank. Paid for 2 bikes £149 each then £29.99 delivery charge for each bike last week. They were meant to be delivered yesterday but they didn't arrive. This m... See more

Rated 1 out of 5 stars

Priority Booking voucher - paid and then found out the voucher was not needed. Then tried to book and trying Stansted and found that it was fully booked at 4am!!! tried the direct site and works ok,... See more

Rated 1 out of 5 stars

Just a bunch of thieves- emptied my wallet of £165 i didn't know there was a time limit in which to spend it on. Seems all wrong to me. Customer service is rubbish . Certainly won't be dealing with th... See more

Rated 1 out of 5 stars

WOWCHER real reviews as expected 0 stars !! scam companies don't loose your money check the other WOWCHER site find on site in middle of there reviews 99%compaints send you to scammers companys sellin... See more

Rated 1 out of 5 stars

Never order a holiday from Wowcher and Traveloo. I found out is a big scam. Payed for a 4* weekend in Roma at the price that was advertise and once you redeemed the holidays comes the lie. Was offered... See more

Rated 1 out of 5 stars

This company are deliberately misleading people. Got a voucher for a mystery advent calender, lots of branded calenders listed but the calender that arrived was worth about £2, really cheap and nasty.... See more

Rated 1 out of 5 stars

After numerous WhatsApp messages. I have finally secured a refund. It took almost 6 weeks to achieve. I had to involve the credit card company, and submit 1 star reviews. No explanation was ever... See more

Rated 1 out of 5 stars

I sent for Christmas mystery deal £14.99 plus £4.99 postage The samples shown were Harrods, soap and glory, Glossy box , loccitane bundles Instead I got a felt father Christmas and some rubbish jewe... See more

Rated 1 out of 5 stars

Absolute scam artists, how are they even still allowed to trade. bought a non existent course, was encouraged to pay to go VIP, and pay for extra time to complete the invisible course. No way could I... See more

Rated 1 out of 5 stars

Advent calendar absolutely scam you fo not buy it’s cheap tat you would get in a cracker , will never buy of Wowcher again robbing bastards

Rated 1 out of 5 stars

Do not buy advent calendar you get cheap crap ! Honestly shocking false advertising! Complete con . DO Not use them

Rated 1 out of 5 stars

Because I didn't understand exactly how the voucher works, I didn't redeem it and it expired.It's not fair to pay for something I didn't receive. It is a con.

Rated 1 out of 5 stars

My friend gifted ne night in County Hotel Carlisle with a bottle of wine ,chocs and breakfast for two. I followed how to claim it but kept asking me to pay even though my friend had paid. So my par... See more

Rated 1 out of 5 stars

Bought a bag,not received,had 1 email back off seller Leo@velson. Was 2 weeks ago.Ive sent 7 emails in the past 2 weeks plus nothing back off wowcher 🤬 Feel like I've been robbed! Off both

Rated 1 out of 5 stars

Bombarded with spam emails. No matter what I do I am bombarded with spam emails. they are relentless. 1 or 2 an hour. Once my order of bulbs has arrived I will permanently delete, block, and NEVER EVE... See more

Rated 1 out of 5 stars

Bought a voucher with conflicting expirey dates. Bought on 8th Sept 2025 but Voucher states must use between Feb 2023 and 30th Sept 2025. We have 3 weeks to use it and wowcher not getting back after I... See more

Rated 1 out of 5 stars

Cheap holidays which don’t exist and travel company uses technicalities like we offer ATOL protected and “good” flights to double the price advertised. Refund impossible as no person to speak to. Send... See more

Rated 1 out of 5 stars

I purchased a Wowcher voucher as a gift and even paid for the postage, but my friend never received it. After the voucher expired, I faced immense difficulty trying to reach anyone for assistance. Thi... See more

Rated 1 out of 5 stars

If I could give this company minus numbers I would. Lack of communication and no refunds. They are awful and don’t care about their customers at all. My advice would be to avoid them at all costs!!!... See more

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TrustScore 1 out of 5

482 reviews

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Rated 1 out of 5 stars

WOWCHER DO NOT BUY

WOWCHER - DO NOT BUY!!! Don’t waste your time or money. I ordered Christmas Advent Calendar Mystery Deal - £500 Selfridges, Liberty London, Harrods, Glossybox, Radley, L'Occitane and MORE from WOWCHER.

I was waiting in anticipation for my surprise. When it arrived today I feel like I have been robbed and I’m hugely disappointed

What I actually got was
a cheap party jewellery calendar from a budget shop. Also, will make you green and probably give you an allergic rash!!!

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give no stars I would

If I could give no stars I would! Just booked a holiday through woucher, when company called, the first thing they did was ask for more money ! Then they processed to tell us there were no flights left. They then refused to give us back our money, offering us a completely different country!!! What a bloody joke. Surely this is false advertising? We purchased the holiday at the price Stated, on the dates we wanted to go, and the hotel mentioned in advert. But the only way you get to find out if you get the correct holiday is if you redeem your voucher!!! Once you've done that! You don't get your money back. SCAM, FALSE ADVERTISING! Avoid at all costs

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID

If I could give this company minus numbers I would. Lack of communication and no refunds. They are awful and don’t care about their customers at all. My advice would be to avoid them at all costs!!!

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

I am really unhappy with the service…

I am really unhappy with the service that I have received.
I purchased 2 Wowchers - for the same trip as it was one per person and purchased with the safety net of Wowcher’s 14 day cooling off ’no quibble guarantee service’. I was then forced into redeeming my vouchers as otherwise I would not be told any information about my. Holiday, which makes it impossible to proceed. This is a scam way to try to void your consumer rights.

Once redeemed, I then find that actually noting is yet booked, so how can this be. Redeemed? I was then offered horrific flights and was asked to pay £400 to change those and was even told my hotel was unavailable, ‘The Mercure Budapest Castle Hill’, despite this being the very reason I had booked the deal and being advertised. To have the hotel named as the hotel you will be staying at and then to say it is not available and offer a substandard alternative with no refund is false advertising.
I would like a full refund as per the ’no quibble Wowcher’ I purchased as part of the 14 day cooling off period..

October 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Robbed of a £1100 disneyland holiday

If I could give zero stars, I would.

I booked a £1100 Disneyland Paris holiday through Wowcher for my family of four. After redeeming the voucher (which was required just to access the travel agency and confirm the booking), I was told by the third-party agency (Prime Holidays) that only two seats were available on the flight—despite booking for four. No solutions were offered, no transparency, and no accountability.

After days of chasing both parties, Prime Holidays washed their hands of it and told me to speak to Wowcher, claiming they “don’t give refunds.” Wowcher then refused to refund me, stating that because the voucher was redeemed, the holiday was non-refundable—despite the fact that redeeming it was the only way to even begin the booking process.

I’ve had no meaningful contact, no resolution, and no holiday. Just vague responses and a £1100 loss. This experience has been nothing short of disgraceful. Wowcher should not be promoting travel deals that collapse the moment you try to finalise them. Families deserve better.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Product finally arrived 5 days after '…

Product finally arrived 5 days after ' on or before date'.
The cheapest, thinnest Gilet I have ever seen, that's the problem with buying online you .never really know what you're buying.
Not worth even a fiver - don't trust this rip-off outfit - disgraceful.

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

Steer clear of their holiday deals

Do not buy any holiday deals from them. I bought a 2 night Krakov break & had to redeem voucher within 48 hrs which I did. What I did not know was once that happens you are left in the hands of an unscrupulous company which will want more money, ask you to change dates & not offer any refunds at all. You will absolutely NOT get the deal they are advertising. I dont know how they are still getting away with this. They have left 2 OAPs out of pocket by over £100 each!

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Experience

Disappointing Experience
I wouldn’t recommend using this service. I received a voucher from my young nephew as a 50th birthday gift, and when I tried to redeem it nine months later, the website stated it had expired. The original email containing the voucher code didn’t mention any expiry date — most companies provide at least 12 months, so I assumed I still had time. I contacted Wowcher to raise the issue, but never received a reply. Overall, a very disappointing experience and a waste of money.

October 1, 2025
Unprompted review
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Rated 1 out of 5 stars

I ordered a vacuum cleaner..it was…

I ordered a vacuum cleaner..it was supposed to be delivered 4 days ago...I've tried emailing the company but haven't got a reply..surely wowcher should have some sort of policy to get your money back..they are offering the deals from these companies

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Treadmill no delivery no item no refund

I ordered a treadmill the £149 came out my account as did the 49.99 for supposedly delivery , nothing delivered a total scam
After 100 s of WhatsApp and email to get my money back they have only refunded 49.99 and not the 149 as says it was paid with a credit wallet never had a credit wallet with Wowcher so after loads asking and screenshots of my bank accounts with payments out they still not refunding
Never ever order anything from this company it’s a total scam and are scamming people right left and centre and have no intention of delivery as advertised or refunding anything , only people making money is Wowcher customers are losing big style I’m going through legal action now about this as not on !! Still on going trying to get refund from September

October 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Don't get sucked in by these crooks

Can't speak to a human being with wowcher customer service obviously they have a lot of complaints that's why they don't have a phone line they rip you off then you have to just wear it I spent 650 pounds on something that wasn't what it was advertised now I'm stuck banging my head against a brick wall don't believe the good reviews of them on here they are obviously written by employees

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

Charged two lots of postage

I ordered 2 of the same items at the same time and Wowcher charged me 2 lots of postage!!!! They treated my order like two separate orders. I wouldn’t mind but the postage was £7.99 and £5.99. How can they justify charging two lots of postage for two of the same item ordered at the same time? Day-light robbery!! The one order was treated like two separate orders all the way along the line, Even delivery was on different days. They could easily have posted them together. Postage also seems very high! Has really put me off ordering from them again.

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

Disney 3 day holiday our first day we…

Disney 3 day holiday our first day we get there at 23:50 when departing from Manchester at 18:20. How why no explanation why then to be put in a hotel 2 hours from that particular airport that isn't even central Paris to then find out no transport I have to pay for my own to hotel when I have looked will cost an extra£300 when yet if the fly us from a closer airport it will be at an extra charge of £79 each for change on there behalf plus I'm taking my 3 yr old daughter and the company just keeps saying they will be in touch yet nothing Waiting for them to get in touch about it nothing they keep saying on here oh we have emailed I have had nothing all lies I hope this stops someone from making the same mistakes we have try love holidays great deals I will be booking with them from now on don't book with voucher

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

Mystery deal, still a mystery!

Paid £19.99 for a premium mystery box, N(kitchen & home) photo showing several items. Now I realise I probably won’t get a Ninja but wasn’t expecting to see my item halfway through my letterbox in a Jiffy bag. . I don’t know what it was as it was stolen. I only have the phot of it as proof of delivery. What a rip off. What could possibly be, flat enough to fit in a Jiffy bag! To make matters worse no refund. Told by the company J & Y Trading or Distribution to take it up with Royal Mail! So no ‘flat’ product & £19,99 down the drain. Avoid, avoid, avoid & Wowcher should change how they advertise these deals.

October 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Total scam!

Do not order from this company! It's a total scam! Wish I had read the reviews first 😪

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

Mystery Advent Calendar

Dont be fooled by the Advert the actual Mystery Advent Calendar is absolute rubbish! About 7 windows filled with cheap charms for a cheap bracelet! One pair of earrings broken the rest is binnable! Please dont waste your money x

September 26, 2025
Unprompted review

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