Alison

Dear Alison,

Thank you so much for sharing your feedback with us. We're truly sorry to hear about your frustration, and we can completely understand how upsetting this experience must have been for you.😔

Based on your comment, we believe that you initially purchased the subscription at a discounted rate, which is a common option we offer to allow users to explore our app and its features. Once the trial period ends, the subscription automatically renews at the standard price unless canceled before the renewal date. This helps ensure that users continue receiving access to the full benefits of our app without interruption.📱

We truly regret if this wasn’t as clear as it should have been, and we completely understand how this may have caused confusion. To clarify further, all this information is made available during the checkout process and is also outlined in our Terms & Conditions and Membership section in our app.🙌

It seems that the auto-renewal took place because the subscription was not canceled before the renewal date. We’re very sorry that this wasn’t clearer, and we want to ensure we assist you in resolving this.

We’ve requested your details through Trustpilot to review your case personally. Alternatively, please don’t hesitate to reach out to us directly at support@liven.com. We’ll look into your subscription plan in more detail and process a refund.

We deeply apologize for any distress this caused, and we're committed to improving your experience moving forward. Thank you again for bringing this to our attention.

With care,
The Liven Team🧡

Dear Valued Customer, 
We sincerely apologize for the inconvenience and any confusion caused. We understand how frustrating this experience must have been for you. Please know that we have processed your return request, and we have sent detailed instructions on how to return your item. Could you kindly check your inbox, including any spam or junk folders, for our email? If you still need assistance or have any questions, please don’t hesitate to contact us again. We’re here to help and ensure a smoother experience for you moving forward.

Hi Alison, thank you for taking the time to leave this review, we are delighted to see this is 5*s. 

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Thanks Alison we appreciate the feedback - have a fab week!

Hey Alison,

We're so pleased to hear this! Keep us posted on your progress.

The Skin + Me Dermatology Support Team.

Hi Alison, thanks very much for this kind review. We look forward to seeing you again soon.