Cult Beauty Reviews 78,814

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, often mentioning upgrades to next-day delivery at no extra cost. Consumers appreciate the wide range of high-quality products available, including those from brands not easily found elsewhere. The competitive prices, frequent deals, and rewards programs contribute to a positive perception of value. People highlight the easy-to-navigate website and hassle-free ordering process. The customer service team is frequently described as friendly, helpful, and efficient in resolving issues. Many reviewers express their loyalty to the company, citing the excellent service, product selection, and speedy delivery as key factors in their continued patronage.

Based on these reviews

Rated 5 out of 5 stars

I was having trouble logging into my account to check whether my order had been shipped. Darcy and Georgina from CB helped me straight away, even given the time difference (I'm in Australia). It was s... See more

Company replied

Rated 5 out of 5 stars
Verified

Cult beauty is absolutely amazing the customer service is so understanding & professional with any issues. The prices are awesome the cult beauty point status is great too. If I order the order a... See more

Company replied

Rated 5 out of 5 stars

I am a loyal customer to cult beauty from more than a year now. I buy from them almost all of my beauty and skincare also hair products. Never ever disappointed. I recently had a small issue with my o... See more

Company replied

Rated 5 out of 5 stars
Verified

Recently bought an Advent Calendar for my daughter (it was her choice). She had the 2024 edition and loved it so much she was very keen to get it this year. It was excellent vfm with a variety of t... See more

Company replied

Rated 5 out of 5 stars
Verified

Have been a customer for years, nothing bad to say about Cult Beauty. Great range of products and I like the fact that you can see if a customer reviews has been left as part of a promotion. I tend t... See more

Company replied

Rated 5 out of 5 stars
Verified

Good deal, very prompt delivery If anything the service was too prompt. I ordered with 2-3 days delivery so i could be at home to receive the package, but i received the package about 18 hours af... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast ordering to delivery. Website setup is clear and easy to navigate so no pfaffing about looking for what you want. No stupid pop up boxes either! Great prices and experience

Company replied

Rated 5 out of 5 stars
Verified

I was immediately offered a discount code that was easily applied when purchasing. Website was easy and clear to use. Bought a small bottle of Jazz Club perfume with 15% off. Swift delivery. Great pro... See more

Company replied

Rated 5 out of 5 stars
Verified

Ordered an expensive perfume, it came within 24 hours. Very happy with the quick delivery, packaging and product was in good condition, will absolutely be ordering from here again.

Company replied

Rated 5 out of 5 stars
Verified

Ordered from cult beauty for the first time and was not disappointment. They had lots of products available and some good deals on products i think i got 20% off my whole order and items delivered w... See more

Company replied

Rated 5 out of 5 stars
Verified

The items were delivered the next day. I had an issue with one of the items, which was promptly replaced. When things go wrong you can learn about a company, Cult were professional and fast to resolve... See more

Company replied

Rated 5 out of 5 stars
Verified

I use Cult Beauty often and I am never disappointed with my deliveries. I usually order the monthly edit, and they are always worth way more than you pay I have never had an issue, and will be continu... See more

Company replied

Rated 5 out of 5 stars
Verified

My package was shipped extremely quickly! It's always a pleasure when I order from cult beauty - their service is genuinely unmatched. I also love their selection of products, many of which you can't... See more

Company replied

Rated 5 out of 5 stars
Verified

I will only ever use Cult beauty now and not Space NK for their speed of delivery, excellent customer service, loyalty programme and range of products. My go to for all things beauty

Company replied

Rated 5 out of 5 stars
Verified

Excellent choice for beauty needs. I love the available product's, delivery is usually pretty quick, as well as the points system means good value. Returns are also efficient and easy.

Company replied

Rated 5 out of 5 stars
Verified

arrived exactly when expected and in good condition. Contents are ready good. Some new items to try out at reasonable price.

Company replied

Rated 5 out of 5 stars
Verified

Cult beauty is so easy to navigate, it has a ton of brands you can't get elsewhere in the UK and it has a good rewards programme that is free to join. The customer service team are really friendly an... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought Charlotte's magic cream and the Glow Toner. I love this stuff, makes your skin feel so soft and has a lovely smell to it. Luckily I got these when they were discounted. I must admit I d... See more

Company replied

Rated 5 out of 5 stars
Verified

Cult Beauty were doing 20% off over £50 so I decided to try some Fenty Products. My order was processed efficiently & I received the parcel 3 days after ordering many thanks.

Company replied

Rated 5 out of 5 stars
Verified

It was the easiest, quickest and stress-free time I’ve had when buying something through the internet. Couldn’t be happier. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

Absolutely fantastic experience! I placed my order late at night and was thrilled to receive it early the next morning. Thanks to their speedy service, I was all set and ready for my lunch party on... See more

Company replied

Rated 5 out of 5 stars
Verified

In perfect condition, arrived really fast, packed brilliantly have used Cult Beauty before and will be again. Would recommend.

Company replied

Rated 5 out of 5 stars
Verified

Arrived super quickly and items arrived in perfect condition. Good prices for the items as well! Always have a good experience shopping here.

Company replied

Rated 5 out of 5 stars
Verified

Had a great experience from Cult Beauty. Got myself Hair Syrup brand as my hair needed some TLC and thankfully they had the set I needed!! Again, good deals and quick delivery service too!

Company replied

Rated 5 out of 5 stars
Verified

I would definitely order from cult beauty again. They updated me every step of the way with what is happening with my order. My order came with no issues and packaged well. plus they had a special of... See more

Company replied

Rated 5 out of 5 stars

Amazing range of products and the delivery service is impeccable.fast and on time so I can buy anything and be sure I’m gonna receive my order the time they say. Also wide range of product with alwa... See more

Company replied

Rated 5 out of 5 stars
Verified

Incredible service as usual. I am always amazed by how quickly items are dispatched and delivered. Very happy, thank you

Company replied

Rated 5 out of 5 stars
Verified

I ordered a 200ml bottle of setting spray but only received 100ml. Went in the chat section and they requested another bottle to be sent which arrived the following morning!

Company replied

Rated 5 out of 5 stars
Verified

I just wish more items like sprays and perfumes can be shipped directly to my destination, but overall I love everything

Company replied

Rated 5 out of 5 stars
Verified

Great company, always my first port of call when buying anything beauty etc. Quick delivery, very competitive prices too

Company replied

Rated 5 out of 5 stars
Verified

Really quick postage and love the selection they have, so many good products. I also love the boxes they do where you can try pricier products you otherwise wouldn’t buy

Company replied

Rated 5 out of 5 stars
Verified

My First experience of ordering from this site but it certainly will not be the last, Great brands, price and next day delivery what more can you ask for.

Company replied

Rated 5 out of 5 stars
Verified

Every thing arrived very quickly and all packages were well packaged I will definitely be buying more

Company replied

Rated 5 out of 5 stars
Verified

Easy to navigate website with a wide range of competitively priced products with free standard delivery times. Highly recommend and will def use again

Company replied

Rated 4 out of 5 stars

the prices are fantastic and placing an order is so simple and hassle free. On top of that the delivery is impressively fast.

Company replied

Rated 4 out of 5 stars
Verified

Usually a very good place to shop for beauty and skin care. This time I looked for products I previously bought, I couldn't find them even though the brands appear on the website.

Company replied

Rated 5 out of 5 stars
Verified

Excellent experience my purchases where here the next day... All packed delivered perfectly thank you and well done!

Company replied

Rated 5 out of 5 stars
Verified

I ordered from Cult Beauty for the first time and I’m really happy with my experience! The order came with free shipping and still arrived very quickly. I’ll definitely shop here again.

Company replied

Rated 5 out of 5 stars
Verified

Great service, as always, from Cult Beauty! Selection of brands on the site is always improving. Regular customer here.

Company replied

Rated 5 out of 5 stars
Verified

Love the foundation stick . Good price , quick delivery Would definitely buy from cult beauty again

Company replied

Rated 5 out of 5 stars
Verified

Excellent and reliable service, my items were received timely - although one of the products were faulty, they were able to replace this with no hassle.

Company replied

Rated 5 out of 5 stars
Verified

Great communication with emails, quick delivery...upgraded delivery to next day with no extra cost. Very efficient and great products :)

Company replied

Rated 5 out of 5 stars
Verified

I loved all my products, especially the Cult Beauty advent Calendar, great prices and fast delivery. Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Always upgrade my delivery so it’s super quick & packaged well. Products are on point

Company replied

Rated 5 out of 5 stars
Verified

Cult Beauty is my go to place with speedy delivery. I got a sample of Sol de Janeiro bum bum cream and am completely hooked. It’s a beautiful cream and the scent lingers on the skin all day .

Company replied

Rated 5 out of 5 stars
Verified

Fantastic service, I ordered my items on Sunday and was upgraded to next day delivery free of charge!

Company replied

Rated 5 out of 5 stars
Verified

Easy to use website. Ordering was straight forward. Delivery was free and it came the next day

Company replied

Rated 5 out of 5 stars
Verified

As always, perfect service, prompt dispatch, and excellent products. Thank you!

Company replied

We perform checks on reviews


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Hair Product Store

About Cult Beauty

Written by the company

Helpful links



About us

Aside from eliciting squeals of delight when it arrives at CBHQ (a sure-fire sign that we’re on to a winner), it also has to exceed all our expectations (and often shift the goalposts altogether). These are the products you will. not. be. parted from – the jars you dutifully decant, the tubes you scissor open and the bottles you store upside down to ensure you don’t waste a single drop. Firm fixtures of make up artists’ kits, you’ll find these formulas jealously guarded backstage at fashion weeks and photoshoots, and also in the bathrooms of the AAA-List who choose these products for love (not money). Staggeringly efficacious, these do ‘what they say on the tin’ and then some… the only thing they will not do is disappoint.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

79K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

Ordered wrong product tried to cancel…

Ordered wrong product tried to cancel and get refund. Then contacted the customer service team told them I cancelled they proceed to say it was dispatched when it wasn't because I only ordered about half an hour before I cancelled so just wanted to keep my money customer service were useless wouldnt help at all kept saying it was dispatched. But then 2 days later it got dispatched so they were telling lies all along. Only wanted to keep the money. Basically stealing my money. Its disgusting way to run a business. Want be Ordering again.

October 16, 2025
Rated 5 out of 5 stars
Verified

Fantastic online shop

I love shopping with cult beauty as they have a great selection of products and great offers. The delivery is always so quick too. I find the website so easy to use. I highly recommend shopping with cult beauty.

October 16, 2025
Rated 1 out of 5 stars
Verified

The too face lip plumper is fake ive…

The too face lip plumper is fake ive been using this for years buying it from different retailers however this one from cult beauty is a gloss doesn't plump lips theres no tingling sensation when applied. Been trying to contact customer services to return but getting nowhere

October 11, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look