Homary.com Reviews 2,008

We ordered two items from Homary - a ceiling light fixture and a kitchen faucet. We chose these products from Homary because of their artsy, dramatic, high-end design. The lead-time was long (8-10... See more

If they didn't use DHL it would have been a 5* Terrible customer service! Homary were great and the goods were perfect but the delivery experience was awful. The help team, especially Young, were fan... See more

I’m a returning customer to Homary. Although it’s a long delivery time, the furniture is beautiful. My second purchase hasn’t been straight forward and this was more with the logistic company, wh... See more

I bought a desk from Homary but 2 weeks into the order changed my mind. The customer service team (although based in Asia) were helpful and responsive and I was able to get a full refund to my accou... See more

We received a delivery date for when we were going to be away on holiday, but DX would only let us change it to 2 days later when we would still be away. No good with a curbside delivery! I contacted... See more

It’s a pleasure shopping with this company. The staff are so helpful especially Carl who was eager to show us all that was on offer. We have purchased goods before and the quality is very good. They a... See more

I love the style of the lamp, although the color is more bright then i expected. I had problems with synchronizing the color of the five bulbs, and luckily got help from Young. After consulting the ma... See more

Such a lovely dressing table received from Homary.,strong wooden drawers,white velvet upholstered.,elegant gold brushed legs;but unfortunately the top it’s been cracked on the way…. And from the mom... See more

I placed an order with Homary as i really liked furniture on their website. Once i placed my order i went to check on reviews. After reading so many comments how this website is buying people to leave... See more

Ordered a black coffee table, received in a good condition but maybe due to shipping got some marks on one of the edge.. Contacted support and Iris helped to resolve the issue within minutes. Thank... See more

I have a customer suffering from ALS and they need a particular toilet installed to assist them in their day-to-day. I had quite a few questions to ask Jenny from customer services and she was great a... See more

Un grand merci pour l’excellent service ! J’ai beaucoup apprécié l’écoute et la réactivité pour résoudre mon problème de changement d’adresse. Maintenant, j’attends avec impatience mon colis, et j... See more

The way Julia chatted with me was helpful. And she was able to understand what l actually wanted. She acted fast and they granted. Before l knew it, the refund proof were dropping one by one. Although... See more

I have bought an island to compliment my kitchen and I have seen some beautiful pieces on Homary so I thought why not ordering there. When I received the package I was really happy, unfortunately ther... See more

We were greeted by Kelvin who talked us through everything we needed to know about the wall clocks we were interested in. Unfortunately none of the clocks were in stock, but he was able to show us pic... See more

I think Homary is a great place to shop&they do lovely funiture,unfortunatly the 3D fireplace i purchased had a fault as there were no flames coming from the unit but i got in touch immediatly&&they r... See more

Bought a number of items from HOMARY because they have a great selection, the customer service is excellent, and the items we’ve bought have all been delivered with care and are made of such great... See more

Iris tried to help and resolve matter quickly, unlike most other customer agents i was in touch with. She was helpful and responsive.

Winnie helped me to solve a problem with my toilet i bought. She was professional, clear and very considerate. I will most certainly buy more products from Homary. I trust their competence.

I had difficulty when assembling the product and had to contact Customer Service. The lady who dealt with me was called Alicia. She was extremely polite, very efficient and provided a swift solution t... See more

Bought a coffee table from them that converts into a desk or dining table. Lots of moving parts so I worried that an import direct from China and a company I'd not heard of might be poor quality but i... See more

I was contacted straight away regarding my purchase. Everything was explained to me quite clearly and I was given the best option as to whether to return or exchange the item. I chose to return as it... See more

Very Impressed speaking to Morgan at Homary I had a problem with Royal Mail delivering a parcel from Homary to me, but once I made contact with Morgan he did everything in his power to solve my proble... See more

I ordered a sintered stone dining table from Homary, but upon delivery, the tabletop was severely cracked and broken in the middle, making it unusable. After communicating with the customer service te... See more

Clear and quick communication, effort to make sure my issue was resolved quickly and to my satisfaction. It was a pleasure working w Sirius at Homary. He explained to me where I was mistaken, took c... See more

After trying to discuss my problem with the “robot” voice I was passed to Julia. Julia was very understanding when I told her of our previous difficulty. We purchased a “smart” toilet some 5 years ago... See more

One of the areas that makes or ruins a business is it's customer service. For Homary, I would say they have one of the best customer service agents. I had a genuine complaint about a product I purcha... See more

Spoke to Morgan today to help me with the returns process on a live chat and he was very helpful and assisted me with my query

Excellent customer service!** There was a slight discrepancy with the coupon discount, but the support team handled it promptly and professionally—really impressed by their responsiveness. While I hav... See more

Prompt reply from Yana in customer services, provided me the details requested. Items delivered on time and safely packaged , lovely bath and basin taps as described.

Contacted customer services for assistance, the operating fault was diagnosed and the fault rectified via emails. Really appreciated the quick detailed responses from Carl. Thank you.

Excellent customer aftercare from Iris. Exchanged an item but forgot to apply a discount coupon. Iris managed to refund the coupon discount back to me within 2 days. Thank you for going above and beyo... See more

We finally found the kitchen tap we had been looking for on Homary. I accidentally entered the post code incorrectly and the team were in touch straight away to get it amended. Really nice customer... See more

I spoke to Eric in Hong Kong he was extremely helpful and a pleasure to speak to ..l received an email promptly to confirm our conversation and am looking forward to receiving my kitchen island during... See more

I needed a clarification on estimated delivery date for my sofa bed, I had to concat the customer support. JULiA the customer service operator was so helpful and patient , she explained very clear an... See more

I received exceptional customer service.Eric handled the query from start to end and i was very pleased. I reccommend shopping frim this store and love the products.

The customer service was actually swift and effective in contrast to some of the reviews I read. It’s a shame the same could not be said of the products.

I had ordered a dressing table and received at the planned date. However, there were some quality issues with it, and Winnie helped to resolve them. Winnie has good communication skills and is custom... See more

We had an issue with the dimensions of the product listed on the webpage not reflecting the actual dimensions. i brought this issue up with the customer service team and they were easy to work with to... See more

Excellent response from cusomer service - order was delayed and agent Yasmine proactively proposed exchange products. None of the exchange products met my project schedule and I requested for cancella... See more

I’m so happy with 4-Light LED Linear Kitchen Island Lighting In Gold With Glass Globe Shade Dimmable This item has enhanced the beauty of my home.

Jenny was great to communicate with and is even following my my request. Great service for a first time customer - 5🌟

Jackson was incredibly helpful in assisting me with my orders. He was polite, patient, and knowledgeable about the products. His professionalism is the reason I will continue using Homary!

I need to make an exchange following an error in my order. The customer service was fantastic. All resolved to my satisfaction.

Quick communication on line with Morgan when o was looking to cancel an order

Very helpful, sorted out my issue very quickly, very pleased

Morgan has excellent customer service skills he sorted my issue within 10 minutes

I purchased two dining chairs and a piece of wall decor from Homary which were delivered in separate packages. The packaging for the dining chairs was appalling and one chair arrived broken. I reached... See more

I’m an interior designer out of the Los Angeles and Ventura County areas. I have ordered quite a few times from Homary. I always seem to find great items not a fair price. Check out my latest lighting... See more