Walter Gustafson

We ordered two items from Homary - a ceiling light fixture and a kitchen faucet. We chose these products from Homary because of their artsy, dramatic, high-end design. The lead-time was long (8-10 weeks), but we felt it was worth it to acquire these products for our home.
The light fixture arrived early, and we installed it in our primary bedroom. Love it!
On 19 September we received notification that the faucet had been delivered to the pick-up point, but when we went to pick it up, it was nowhere to be found. We checked back twice over the next few days with no luck, so we contacted the shipper and they began a complaint investigation. We also contacted Homary.
After a couple of email exchanges, the shipper became unresponsive. Homary, however, was very proactive. They asked us to send them all the correspondence between us and the shipper, established liaison with the shipper, and their customer care rep Yana kept us apprised of the progress of their investigation. When it became clear that the shipment had been lost, she offered to send us a replacement, and when we informed her that we had already bought a replacement from another company, she issued a refund, which was processed and received within 3 business days. Well done, Yana!

Jeans fit perfectly. Getting ready for my next order.