We purchased online advance tickets for…
We purchased online advance tickets for the Accademia museum in Florence. When we presented the QR at the museum entry it turned out these did not represent real tickets. Instead we had to track down a man in a yellow vest amongst the thick crowd at the museum entrance in order for him to give us an actual ticket.
In the fine print of the “ticket” we purchased online we were indeed informed of having to get a real ticket at the entrance. However, this was not obvious and was not how the “ticket” was represented when we purchased it.
Given the high markup we paid for this “ticket” vs the cost of buying it directly from the museum we feel taken advantage of. If the Ufizzi website had been viable at the time we would have gotten online tickrts there.
We won’t use Tiqets again.
Reply from Tiqets
Hi Antero good morning,
We’re truly sorry to hear about your experience at the Accademia and understand how confusing and frustrating that must have been. The information about collecting the official museum ticket should have been clearer, and we’ll make sure to review and improve how this is communicated to prevent similar situations in the future.
In the meantime, if you feel you may be entitled to a refund or some form of compensation, please don’t hesitate to reach out to our support team. We’ll be happy to review your case and do our best to assist you.
Thank you for sharing your feedback — it genuinely helps us improve.
Kind regards,
Team Tiqets