Steven Brown Art Reviews 724

Ordered a chopping board. The delivery was a little slow but was understanding as it was the Christmas period. Ordered 16th December and Amazon delivered 27th December. The item was well packaged but... See more

Edit, it is now January 28th and they sent me a refund. Just have to keep nagging them. Well it looks like this company is going downhill. Problems seem to have started since about September.... See more

Following a complaint which was thankfully resolved I ordered another 2 items. Only one came! The tracking number and dispatch order numbers are the same for both items re 2/2 items.so it's showing a... See more

Quickly losing respect for the company. Ordered 3 calendars this year for christmas presents as I usually do an the quality is shocking compared to last year. One has already fallen to bits. Email... See more

Wrong picture sent, notified them & told to take pictures of the item. Since then no response to emails or phone calls. Returned item today (24th) at my own expense, which for their mistake, is to... See more

Chopping broad peeling already, waste of money. Only lasted a few weeks even though I only ever wiped it with a damp cloth. ordered splash back they sent it to my old address, no option to change add... See more

Steer clear! Ordered a heather mccoo clock 21st September 2024. Clock arrived ten days later. Clock is now not keeping time. Changed batteries still the same issue. Customer service is non existent. T... See more

Ordered beginning December, money taken out of my account immediately. Never received order. Don’t respond to emails and phone goes dead after automated message. Guess I’ve been scammed. Update:... See more

I love these products but the after sales is poor, I've emailed over 3 days and rang over 60 times with only 1 partial response asking a question despite replying within 6 min of the email over 24h la... See more

Order placed on 24th November 2024, still not received. Unsuccessful at reaching anyone over telephone, call transfer fails. Have sent two emails, still no response. Full payment taken at time of orde... See more

Bought black n white Angus mcoo the noo throw amazing quality and comfy - so bought betty McCoy throw, assuming it would be the same! However the quality is terrible - very thin and not really a thro... See more

Bought 2xCalendars, they arrived faulty. Tried phoning but only an automated reply then cut off. Numerous emails received automated responses. Facebook messages either ignored or automated response... See more

Artwork and products are wonderful, no doubt about that, but customer service is non-existent. Tried to buy a 40x40 canvas and the system told me I would get free shipping - but charged me £10.99. I... See more

Shocking Just shocking Ordered two items for Christmas they were sent in two different orders. One arrived one was attempted but not delivered. It’s greyed out I can’t rearrange says to contact... See more

BAD SERVICE Ordered Christmas jumper. Advised sent by Yodel, left by Yodel according to delivery pic? When queried to Yodel that I could not understand delivery pic or identify it, they eventually in... See more

STEVEN BROWN ART YOU SHOULD BE ASHAMED OF YOURSELVES. Order placed mid Oct, emails to chase it not answered, over 25 attempts to contact your customer service all to no avail. Comments on your f/b del... See more

Well 2 weeks after a damaged item was delivered I'm about 90 calls done, daily emails with only 2 replies asking a question but then no follow up when you reply back within a few min. I still don't kn... See more

There website stated if you ordered an item by the 20th of December you would receive the item by Christmas, this was but the case as it came on the 27th, no communication was given. When querying t... See more

Numerous emails, messages via Facebook, calls that are cut off. Don't expect to receive a refund for any goods bought recently - rumour has it that Steven Brown Art is about to fold. I received a faul... See more

I have bought several canvases and products over the years and others have bought lots for me and I have always been pleased with the quality and service. However, I received my 6th 30x30 canvas whi... See more

Worst customer service ever! Sent order back, have proof of postage that they have received it back. No communication no refund. Tried phoning on numerous occasions and can never get through. Emails... See more

Loyal customer bitterly disappointed. Order placed three weeks ago… Amazon courier failed to deliver item a week later. Email sent to sender advising of situation and requesting replacement/refund f... See more

Ordered a cushion 2 weeks ago. As I sent order I saw a very old address had been saved even though my card address details were correct. I tried ringing customer service - several times over several... See more

Don't order the blankets folks. They're thinner than a microfiber cloth with no Sherpa in sight. Customer service is non existent. Check out reviews on this company before ordering! I've had some gre... See more

Horrific customer service. Items ordered and returned as per the website guidance with order number and reason for return attached - return sent on 11.12.24 and received on 13.12.24. All attempts... See more

Would give 0 stars if I could. Placed order on 5th August for XXL canvas. Unfortunately still not received it. Phoned Steven Brown art several times said there was nothing they could do as canvas now... See more

Terrible Quality canvas! I have bought numerous Steven Brown canvases over the years and always been happy with the quality. I bought another one that arrived today and I was shocked at the poor quali... See more

Normally been really good but I bought a clock and it's not working, I've just received a message from them asking me for a video of the clock not working! Lol 😆 are they serious, how's that going t... See more

A despicable company. I ordered a phone case. Wasn’t to my liking. Contacted them by email numerous times. One email including my rights as obtained from Citizens Advice Bureau. I ordered as they offe... See more

Sent the wrong item so emailed and they replied asking if I could send a picture of wrong item which I duly did even though it was not my error. Now 5 days on and no reply tried calling all always com... See more

I'm a reluctant reviewer because you get bombarded for requests to review when you have just received the item so how can you give an honest review?! So a year on I am delighted with the floor cush... See more

Customer service is awful . Phone lines cut off . Won’t be long before they are in receivership again . Quality awful like a cheap print . Do not waste your money wish I had read the reviews before .... See more

Still waiting for my order, which is apparently with Amazon and has been for over a week!! Tried phoning Steven Brown contact number, no answer and it cuts you off. No response to emails. Very poor... See more

Item not delivered, no updates, can't get through on phone, emails have a generic response. Item paid for on 14th February at a cost of £79.99. Thoroughly dissatisfied and saddened by this company. Ha... See more

Poor quality goods. The purse is damaged and I wanted to return it as well as other items that are poor quality for the price. I cannot get in touch with customer services at all. No response to email... See more

AVOID this company items took ages to come. Ordered a blanket was more like a beach towel. Still waiting refund, returned at my own expense of over £6, even though my tracking says they received my o... See more

Sadly this is also a bad review as I appear to not be alone in receiving such appallingly bad customer service. I placed my order on 23rd November i was advised it would be delivered on 5th December... See more

Avoid! Only 2 of 7 items were received. Customer service non existent. Have tried contacting multiple times with no response. Ordered in November! Have requested refund multiple times and I’m jus... See more

Ordered from this company on a couple of occasions before BUT never needed to do a return……..I will never buy from again. Calls not answered, they delete any attempt to contact them via social media... See more

Another day and another 10 calls 2 emails not responded too. I've called about 60 times this week and emailed daily but no response. Facebook message amd everything no response from the company.

DO NOT BUY FROM THIS COMPANY They will take your money and not deliver and then not respond to messages and their customer service helpline number is not valid either Do not push for sales via spo... See more

Lovely items and when I had an issue with an order it was resolved very quickly, my only issue is when you have a discount code and spend over a certain amount they take the free postage away which is... See more

No response from Steven brown art Ordered flip flops 2 pairs they arrived but quality was poor so I sent back they have been received as I tracked them. I also ordered cushions at the same time but... See more

Absolute joke 3 hrs on the phone with call records to prove only to be cut off 3 times when first in que. The mask I bought cost £10 plus £5 p&p and is less then substandard and does not fit properly... See more

Ordered 2 pictures 8 days ago and I haven’t been able to cancel as they said it was dispatched and I’m still waiting on them doesn’t look like it was dispatched when they said. Well the pictures are g... See more

I bought two masks from their online site. The masks were not fit for purpose because the plastic toggles they supplied were faulty. It was impossible to feed the elastic through to adjust the mas... See more

Still waiting for a response to my email 2 weeks after sending as I want to return a faulty chopping board. Nobody answers the phones either .. very very poor customer service