Linda

Sadly this is also a bad review as I appear to not be alone in receiving such appallingly bad customer service.
I placed my order on 23rd November i was advised it would be delivered on 5th December by Amazon. The order did not arrive. I immediately contacted Steven Brown customer service and received an automated acknowledgment. I have since emailed them requesting my order or full refund. I have tried phoning but the call is consistently disconnected!. I am sincerely hoping that this review will prompt some action. This is probably the worst customer service I have experienced.

Loyal customer bitterly disappointed.
Order placed three weeks ago… Amazon courier failed to deliver item a week later. Email sent to sender advising of situation and requesting replacement/refund further email sent last week still awaiting response. Attempted calling but their call transfer fails!
Time is running out as the order is a Christmas present.

Disappointed with the size of the item although the dimensions were provided the image on the website were misleading

Items are always well packed and delivered on the day you specify. We have always been very pleased with the quality of the items and as a result our order has become one of our Christmas rituals.

Parcel arrived within time stated driver was pleasant friendly and polite

Excellent product and customer service

Great quality as always. Fast and efficient service at a reasonable price.

Fast efficient service friendly and reassuring

Excellent and speedy service, great prices

Placed order online lunchtime item delivered locally and free before 4pm that afternoon, in time for Christmas.