Louise Clarke

A bit sceptical about changing over from Sky but we’ve been with ID now for just over 12 months on a monthly contract and have had no issues. We bought ID sims primarily for Roaming abroad but overall happy with the signal in the UK too. Would recommend.

Ordered some items on line to collect in store. Since ordered them I changed my mind quickly and emailed customer services to let them know and could they contact the store to get the items returned in order to process a refund. Over 3 weeks later no contact from them so have messaged them again, see what happens.

Have now been with Octopus Energy for 7 years. I can honesty they are the best energy provider on the market.

Keep up the good work Octopus 🐙!

Ordered a chopping board. The delivery was a little slow but was understanding as it was the Christmas period. Ordered 16th December and Amazon delivered 27th December. The item was well packaged but when I opened it I instantly noticed several scratches on the board. Overall the chopping board is good quality, it’s just a shame about the scratches 😕. Will not attempt to send it back after reading the reviews n customer service, not be ordering anything else in the future.

Ordered some items for my daughter for her birthday which were due to be delivered on Wednesday last week. Royal Mail sent the parcel back without attempting delivery at my address stating that it had been refused my recipient! Not likely when no one attempted delivery. Contacted Space Nk who stated they will get the warehouse to resend the parcel back out when received. It was received this Monday but can take up to 14 days to get it back out. Absolutely ridiculous! If you’d had it back in send me my items that I’ve paid for. It’s not my fault Royal Mail have messed it all up. Not happy at all.

Ordered from Amazon, they damaged the first package so the seller sent out a new package. Still not had my parcel delivered and it’s been with them since the 1st December. Managed to chat to an advisor on line but was no help at all and could not give me a time slot. Ridiculous way to run a company.

Ordered full fibre at the end of August with an installation date on 22.9.22. Still waiting on them to come and do the new line outside. I rang last week and they said it will be done by the 15th November. Told them if it’s not done by then they can cancel my order and I’ll be going with a different provider. Not happy at all. Ridiculous!

I’ve been with Octopus Energy for nearly 5 years and can honestly say it’s the best energy company I’ve ever been with. When I first changed over, from one of the major energy companies, I was worried about changing to a less known company, but gave Octopus a go based on the great reviews. Since then I’ve never looked back and would certainly not use one of the big utility providers. If you contact them they always respond and they are one of the more selfless energy companies that really care about their customers.

Needed to amend our booking but due to the new system it wouldn’t let me do it in line. So I messaged Brittany ferries and someone rang me back with 48 hours and left a message as I wasn’t available. They said they’d ring back and they did and all was sorted. Polite representative and happy with the turn around time.

I too fell victim to this website in a moment of stupidity, felt like a right idiot especially as I don’t normally fall victim to these things. Just shows you how easy it can happen.
So I read the reviews and I too quoted the 14 day cooling off period. It’s also good to add that your are seeking legal advice from a solicitor and are contacting trading standards. They do try and grind you down by offering £29,£39,£50, then the numerous emails of £60 was unbelievable but I got their in the end and the full amount of £79 was sent to me yesterday. I’m more worried though about my personal information, this is now the next battle 😔. Don’t email them as the email address doesn’t work, use their on line contact form and keep sending them the same message throughout the ridiculous offers they make. Don’t give up getting your money back!

Excellent experience with Pet Plan. We’ve never had pet insurance before as this is our first pet. Our lovely cat broke her leg which resulted in an amputation 😢. The vets dealt directly with Pet plan which took some of the stress away from an already difficult time. Pet plan didn’t hassle us in anyway, we received a text message to simply say that they’d received the claims and another text within a matter of days to simply say that they are paying for our claim directly to the vets. Peace of mind knowing the cost of our cats treatment is cover by pet plan. Happy to stay with them.

After 2 years of being with Octopus have just yet again renewed our tariff with them. We always used the big companies before using Octopus but never again. Well done Octopus for being a great energy provider! Your rates are good and so is your customer service!

So far so good. Switched from British Gas. Switch over was easy so took the stress right out of switching over. Excellent rates compared to a lot of energy providers. Only issue we have is that we have a Landis smart meter reader which is not compatible with Octopus but I’m sending Octopus an email to see they can send us a new meter reader, otherwise just having to submit meeting readings on line which is no big deal.

Don’t take boiler cover with this company! Combi Boiler broke down, was told it was the pump and needed new valves on a couple of radiators. Came back replaced pump and also the diverter valve as this had also broken, engineer said he was lucky to have one in the van. Would have to come back with radiator valves as wrong size ordered. It was at this point that we were told still not working so was advised by engineer we had a blockage in the pipe system according to their readings. Said blockage likely in an old manifold. Would need a power flush costing btw £500-£600. The engineer came out a third time to replace valves as the wrong size had been ordered. Again advised of this blockage, couldn’t just be air as it was a closed system! Well if it’s a closed system how can you have a blockage??. Spent the weekend taking up floorboards etc looking for said manifold but no where to be found. Rang and independent Plumming firm who said as it’s a closed system very unlikely to be a blockage, it would be a waste of money getting a power flush. Inspected boiler and openly advised that it was the boiler and best to get a new one as over 10 years old. Rang Scottish power to advice of this and was told basically they won’t be coming out again as they’d been out enough and insistant it was a blockage in the closed system. Had enough of them, independent boiler company came out fitted new boiler and oh look, we had heating again so no blockage! Complained to Scottish power as felt they had not investigated the problem correctly and the amount of stress they had caused us but surprise surprise they have still yet to come back to me! Would never use this company for anything ever again. Your best going with an independent trustworthy local company to service and fix your boiler.