Credit where credit is due
Credit where credit is due!
I've had my backpack for about 9 months, and one of the shoulder straps had come away from the main body of the bag so I got in touch via the website to see what could be done.
Expecting a long process of sending pictures and possible the item back for checks, I was really surprised when the team got back in touch (within about an hour) saying they'd instructed the warehouse to dispatch another bag to me. That arrived the next day meaning I've not had to go without!
Really quality customer service and hoping this bag goes the distance!
September 16, 2025
Unprompted review