Mr Customer

I bought a bag about a year ago. Used it most days for commuting - good quality. I noticed a tear in the top of the bag.

Asked them whether I was in warranty - assume I was, and they offered me a choice of replacements. This is what any company should do, but what was impressive was the speed at which they responded and sorted it.

1) Order BBQ for click and collect
2) Collect BBQ, take it home
3) Spend 3 hours building BBQ
4) Realise feet of BBQ are missing so BBQ rendered useless as it will just rust as soon as winter comes.
5) No problem - I am SURE they will just send out the replacement feet and this will all be sorted quickly
6) After hours of sitting on the phone / trying to deal with customer support, the best they can offer is that I disassemble the WHOLE thing and driveit back to the store, where I am sure it will be destroyed. Then I have the privilege of buying a new one, driving back home and spending hours assembling it again.

Obviously just sending the part is not possible according to whichever offshore call centre picked up my call...

They have a WHOLE SECTION on their website, proudly explaining - verbatim - "we're improving what we do behind the scenes: from how we transport goods to how we use electricity."

In practice this means - ensure maximum transport, maximum wastage and maximum harm to the environment.

If B&Q want to get back to me and re-send the feet per the request my order number was: 1042137778. Also, they are free to refund me - but in this case (or the more likely 'no response' case) I will leave this Trustpilot review for all to see.

Great company. Had a bespoke shelf built. Then I attempted to put it up and fully through my own incompetence I messed up the installation and sheared the bolts.

I called them and asked if I could pay for some replacement bolts and they shipped them for free and were delivered a couple of days later.

Great customer service (instant responses) and very kind to send replacements free of charge.

Service reduced after 2 or 3 months

Great service at the start to set up fibre cables, router etc.. installation quick, friendly mechanics, good customer service, very reasonable price vs. well-known competitors.

But although the wifi speed is great near the router, the bandwith through the house is terrible. For the first 2 or 3 months it was working great - I was taking work video calls in another room upstairs.

But after a while the office no longer gets any signal. I called customer service - they sent me a link to resolve this in the linksys app. This didnt help. Then they suggested another router for £5 per month. I asked if this was in perpetuity - yes it is. So lets imagine I stay with them for 5 years, this is £5*12months*5years= another £300.

I asked if I could just buy one from them - no I can't. I then asked if it would be a good idea to get a 3rd party booster myself and they said no it wouldnt work.

Funnily enough I checked the website and the money back guarantee ended after 60 days. Doesn't shock me at all.

If customer service is looking at this, my account numbers is A94519. Open to some more help, else I will just wait until end of contract and go with one of the other vulchers out there.

I honestly think you would get a more trustworthy, intelligent and reliable service from Pol Pot….

….the plot thickens following my 26 December review submitted to trustpilot, where I detailed the price gouging and blatant dishonesty of Europcar at Edinburgh airport. To summarise: 1) Europcar tell us to refill car to 3/4 full when we pick up the car, 2) Europcar do not fill in our Rental Agreement sheet to confirm this (we have photos), 3) Europcar then charge us £40 days after our return citing fuel charges, 4) I complain on Trustpilot as this directly contravenes what we were told and our paperwork, 5) Europcar reply on trustpilot and tell us to contact customer service, 6) I contact customer service and clearly submit my arguments with photo evidence that they did not fill in our form.

This latest interaction (dated today 3/1/2024) is where is gets even more ridiculous. WITHOUT EVEN A HINT OF IRONY Europecar reply to my customer service request with an £0.85p refund. They do not address the clear issue at hand – that they did not fill in our form, and that the only guide we got was the fuel gauge on check in (it was 3/4 full) and what the lady told us (“refill it to 3/4 full”).

If this is how they make their money then they should be sanctioned.

I am going to keep responding to customer service and publish each response on trustpilot until they repay me my money.

Booking #1169913230
Case # 18577994

This is just blanket dishonesty and I’m shocked by the total lack of respect for customers. My partner and I rent cars from Edinburgh airport about 5 times a year. Never had an issue with a UK car rental company, until now - Merry Christmas I guess.
- we pick up a car.
- lady at the reception tells us to fill fuel back to existing level (3/4 full) on return.
- on return 3 days later, we check the paperwork to double check, before going to petrol station.
- the paper work does not stipulate level of petrol at check in, so we take the word of the kind lady at reception, and fill it back to 3/4 on the nose. I have a photo of our rental agreement and the staff did not circle the fuel status…
-we arrive at drop of point to an unstaffed unit (all other companies had people there helping). No problem, we drop the keys in the letterbox and go get our flight.
- two days later we receive a charge of £20 for fuel, and £18 to fill up plus tax, so another £40+ quid. Apparently we need to fill it to the top? Despite it being only 3/4 full when we got it? Is this really the policy? If yes this is a total scam

As I say, we have a photo of rental agreement without any direction on fuel level, so hopefully this is resolved quickly.

Just FYI at Edinburgh airport there is an Avis and Budget car rental. We have used those before and never had any issues, they provide clear instruction, and honour their word and do not try and scam their customers. We will be using them next time and suggest anyone reading to as well.

Also I haven’t even got to the excess cover option on the insurance - at check in they tried to double our rental cost with this (£25 a day!!!). At this point I am starting to think it is just a racket…

RA 155820229 Res 1169913230

Order a sim on black friday.

It does not arrive. I wait. Still does not arrive. I wait so long that in the interim I have moved house.

Call up o2 and ask them what happened to my SIM. They ask me loads of security questions (name, address, phone number, email security key, first address lived on).

They say I can't pass secuirty because I dont have the SIM serial number. I told them that I did not recieve the SIM so I can't get the number. The lady says it should be in a confirmation email.

Since I signed up, I have had 15 (!) emails from o2 (around 10 on confirmations, direct debits etc) and 5 more marketing - none of which have a serial number. Lady on the phone offers ZERO help. I suggest the only way to resolve the issue is to cancel direct debit and switch to another provider.

Without a hint of irony she agrees with me and hangs up.

Can someone help me???

*UPDATE: 21 June - Waldo cancelled my subscription and still haven’t refunded me. Same happened last time when they charged me and the products never showed up. So £192 stolen so far. AVOID.*

Waldo have sent me more contact lenses and charged my card £96 despite telling me my subscription has been cancelled. See my last trustpilot review on 22nd of March, responded to by Jonathon.

This is just endless - several trustpilot reviews and more money wasted.

Please cancel my account and give me my money back and delete my card and personal details from your databases. I was charged £96 this week and want it back !

I have been with Waldo for a several of years. Generally good product and good service.

Until about 6 months ago when their delivery provider stopped delivering to my door and I wouldn’t receive my parcels. I have tried to claim a refund and cancel Waldo after my last two missing packages (worth £96 each and only 1 replaced). I would have stayed had they changed delivery provider.

Now i have £192 outstanding following another direct debit, so overall £96 from lenses that didn’t arrive and £96 from lenses automatically ordered (that I didn’t want and probably won’t arrive anyway).

I really just want my money back and this to stop….

WA5348120

- Order broadband
- It sucks but cant cancel because customer service doesn't allow you to speak to them
- Use for 18 months
- Need to move house, Virgin not available at new address (checked online)
- Try to cancel on five attempts over 2 months, can't get through to customer service
- Leave property, leave router in property
- Finally get through to them (significant time after I've moved), cancel contract
- Virgin demands router back (not in my possession due to moving house & landlord informs me next tenant is using it)
- Contract is not explicit in this regard - if I cant get through to them to tell them I've cancelled, HOW AM I SUPPOSED TO SEND THE ROUTER
- I cancel direct debit and ignore them
- Since cancelling, I have also received several emails with ZERO appreciation of the fact that I couldn't physically send them the device.
- Recently they have send debt collectors who are applying confrontational, nasty and aggressive tactics
- Virgin and the debt collectors have called me 6 times in last 4 hours (despite me asking them to delete my data)
- Last week, debt collectors spoke to my 10 year old on the phone without my permission, when she answered the home phone.
- PLEASE LEAVE US ALONE

act number: 655964702

- Ordered from Waldo contact lenses
- Shipped lenses to my flat
- Evri deliver to the mailroom, not my flat per the order. I did not give Waldo a 'safe' place to drop this, so they should have instructed driver to take back the package if I was not around.
- I am away from the flat so cannot pick it up
- package disappears when i arrive back a couple days later
- Waldo website is down so I cannot reset password to sort it out
- £96 out of pocket

Waldo Order #: WA5348120
Evri tracking #: H00T8A0002427560

- ordered from Waldo contact lenses
- shipped lenses to my flat
- Evri deliver to the mailroom, not my flat per the order
- I am away from the flat so cannot pick it up
- package disappears when i arrive back a couple days later
- No option to enquire on the app
- £96 out of pocket

Waldo Order #: WA5348120
Evri tracking #: H00T8A0002427560

- I buzz DPD driver into my flat building and wait for him at the door of my flat (10 yards from mailroom)
- I wait for 3 mins for the driver to come to my door, and he hasn't arrived
- Look at my phone, package is marked as 'delivered' and 'received', with an accompanying picture of it on the floor of the mailroom
- Seconds after I get the notification I go to the mailroom to collect package,
- Package is not there
- Speak to DPD and ASOS to find out what is going on
- They open up an investigation that consists of them checking the drivers delivery photo and the driver GPS
- They close the investigation confirming that the package HAS BEEN DELIVERED TO ME and neither offer a refund
- Clearly, the driver took a photo and subsequently stole my package and walked away
- Now I'm out of pocket

I will continue to post this review until ASOS or DPD give me my money back - dropping a new one each time I try and reach out to customer service.

DPD package ID: 15505142014684
ASOS follow up: 42994360, 43286302

Virgin media service was good for about a week, before dropping out and generally not reaching anywhere near the speeds or bandwidth as advertised.

Then, after the contract ended I received a letter saying the cost would remain £24/m for broadband. Subsequently I was charged £47.50 for 4 months, before I tried to cancel.

After 3 attempts to get through, no luck in cancelling my contract. Then, on the fourth attempt (two weeks after vacating my rental property) I managed to cancel the account.

Following cancellation, I then received an email saying that I need to return the router. Obviously I left the router at my previous residence, as when I initially wanted to cancel I couldn’t get through.

Now they are going to charge me £40 for not returning the device.

You would get better customer service from a gaggle of deaf-blind cats than this mob. Bunch of vultures.

I’ve cancelled the direct debit.