United Kingdom
Review of Sofology
Chris is a true gentleman, really helpful without being pushy to get the sale over the line.
Helped decide on on options for colours and provided sound advice which helped me come to a quick decision having visited the store a few times whilst i decided what to order.
Reply from Sofology
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Review of Hackett London
Returns process really easy with Royal Mail which a huge step moving forward until you come to get receive the QR code…. Unfortunately not you need to print a label - Royal Mail offer a paperless service to make the customer journey easier for customer. Contacted customer service with the response we don’t do QR codes! Really is no need these days for wasting paper and effort printing labels. Sort it out!!!
Reply from Hackett London
Dear Mr Johnson,
Thank you for your message, your feedback is really important to us.
We appreciate your comments because they help us to improve and we will share them with the relevant department to optimise our services. We aim to offer our customers the best experience and we will keep doing everything to improve it day by day.
Warm regards,
Hackett London Ambassadors Team🎩
Review of Hackett London
Disappointed to receive my sale item damaged - when reporting fault and return Hackett advised the could offer a 20% voucher but could replace item with 50% discount which is what I enjoyed the sale as the sale had now finished. Not my fault the item was damage on receipt so if I want to replace the cost sits with me! Mmm don’t think so - I’ll spend my cash elsewhere
Reply from Hackett London
Dear Mr Johnson,
Thank you for contacting us. Your feedback helps us to improve.
We are sincerely sorry to hear about the damaged item. We can assure you that all our products are subject to strict quality control from design to production to provide excellent garments to our beloved customers.
We will be directly in touch to offer further assistance.
Warm regards,
The Hackett London Ambassadors Team🎩
Review of Surfdome.com
