Sofology - Nottingham Reviews 2,975

TrustScore 5 out of 5

4.9

Giltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, GB


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Rated 5 out of 5 stars
Verified

Our experience and rating is based on how hard Matthew Davies helped us find the right sofa for us He was extremely respectful and helpful We love the sofa that we have purchased and hope the aft... See more

Company replied

Rated 5 out of 5 stars
Verified

We visited Sofology (Nottingham). The showroom was well set out. We found the sofa that we’d already viewed online. We met one of your colleagues Daniel Stratford, who answered all our questions and... See more

Company replied

Rated 5 out of 5 stars
Verified

We had a great experience when purchasing our sofa from Sofology. Chris was super friendly and helped us buy our sofa without feeling under any pressure. We were undecided on which colour to go for so... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service from Danni at Giltbrook. She knew her product, and was enthusiastic without being pushy. Looking forward to delivery as promised and a product we are happy with. Thank yo... See more

Company replied

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Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 69% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

Very friendly

Very friendly, knowledgable staff

Great service

September 15, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars
Verified

Fantastic service.

September 15, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars
Verified

Dannii is a great sales assistant made…

Dannii is a great sales assistant made the experience very enjoyable and is a star for your company! Ended up buying two sofas and we were just browsing!

September 14, 2025
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Reply from Sofology - Nottingham

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars
Verified

Great service

Helpful staff and easy to order

September 14, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars
Verified

I got a lovely sofa there and my wife…

I got a lovely sofa there and my wife love it , and Danni give us a great service

September 13, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars
Verified

Matt was very helpful with a lot of…

Matt was very helpful with a lot of knowledge about the products on offer.
Excellent customer service. Thank you Matt

September 13, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Rated 5 out of 5 stars
Verified

Excellent as always

We went in to SOFOLOGY in Nottingham to order a sofa bed and check the colours. We’re glad we went in in-person as we changed the colour. The colour online looked quite different. Danni sorted everything out for us efficiently and she was fantastic with informing us on all options! Can’t wait for it to arrive! The service is always excellent and the choices at SOFOLOGY are amazing! We’ve ordered 4 sofas there now and wouldn’t go anywhere else now.

September 13, 2025
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Reply from Sofology - Nottingham

Good afternoon, thank you for your review. We're pleased to hear that you are happy with the service provided by our teams in store. Have a great day 😊

Rated 5 out of 5 stars
Verified

Great customer service

September 12, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Good afternoon, thank you for your review. We're pleased to hear that you are happy with the service provided by our teams in store. Have a great day 😊

Rated 5 out of 5 stars
Verified

Friendly and knowledgable staff

Friendly staff. I dealt with Phil. He explained the whole process. No pressure applied to buy any extras. Also explained how to care for the sofa and what to expect from a new sofa. Would recommend.

September 11, 2025
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Reply from Sofology - Nottingham

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in-store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars
Verified

Excellent service from Chris

Excellent service from Chris . Thank You

September 9, 2025
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Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars
Verified

Christ was very helpful and answered…

Christmas was very helpful and answered all our questions

September 8, 2025
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Reply from Sofology - Nottingham

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars
Verified

Great service from Daniel

Great service from Daniel - very relaxed, informative and no pressure. He was able to answer our questions and made the process easy.

September 7, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars
Verified

Super helpful and not pressurised…

Super helpful and not pressurised situation from Chris.
Really informative

September 7, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars
Verified

Chris made our experience great

Chris made our experience great. From beginning to end he was absolutely brilliant. He was warm and welcoming, made us feel really comfortable, answered all our questions and took his time with us. We didn’t feel rushed into any decisions and he also offered really good advice when we were unsure again without pressuring us into things.

Chris is an absolute asset to sofology and we will absolutely be recommending sofology to friends and family and recommending Chris because his customer service was perfect! If I could give him 11/10 I would!

September 7, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars
Verified

There was a great selection

There was a great selection, we managed to choose 2 sofas during our visit, Jay our salesman was really helpful and nothing was too much trouble. Thanks again Sofology.

September 7, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars
Verified

Great service

We are in the process of buying a house and wanting to look at getting a sofa once in there we were greeted by one of the workers called Jay.
He listened to what kind of thing we were looking for and asked what our budget was. He asked to see a photo of the space we are working with and gave us excellent advice on what shape of sofa would fit perfectly based on what we had told him. He took us around the store to get a feel for the different types of sofas we were looking for and went through every detail you could ever need to know. In the end we found our perfect sofa all thanks to Jay who helped us from start to finish. Absolutely outstanding customer service!

September 6, 2025
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Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars
Verified

Chris was excellent

Chris was excellent. Very attentive and sW to our needs as a family.

September 6, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars
Verified

Daniel was excellent

Daniel was excellent, very professional young man delightful demeanour, he was very attentive and knowledgeable what else can I say he sold it, what an asset to Sophology.
There were other sales persons around who were on their mobiles giggling at something amusing, not very professional and not taking note of people walking in to the shop

September 6, 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars
Verified

Helpful

Very helpful and polite. No pushy sales assistants

September 5, 2025
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Reply from Sofology - Nottingham

Thank you for sharing your experience Miss Furness :-)

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