Our experience and rating is based on how hard Matthew Davies helped us find the right sofa for us He was extremely respectful and helpful We love the sofa that we have purchased and hope the aft... See more
Company replied
Giltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, GB
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Our experience and rating is based on how hard Matthew Davies helped us find the right sofa for us He was extremely respectful and helpful We love the sofa that we have purchased and hope the aft... See more
Company replied
We visited Sofology (Nottingham). The showroom was well set out. We found the sofa that we’d already viewed online. We met one of your colleagues Daniel Stratford, who answered all our questions and... See more
Company replied
We had a great experience when purchasing our sofa from Sofology. Chris was super friendly and helped us buy our sofa without feeling under any pressure. We were undecided on which colour to go for so... See more
Company replied
Excellent customer service from Danni at Giltbrook. She knew her product, and was enthusiastic without being pushy. Looking forward to delivery as promised and a product we are happy with. Thank yo... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, United Kingdom
Replied to 69% of negative reviews
Typically replies within 1 month

Reply from Sofology - Nottingham
Dannii is a great sales assistant made the experience very enjoyable and is a star for your company! Ended up buying two sofas and we were just browsing!

Reply from Sofology - Nottingham

Reply from Sofology - Nottingham
I got a lovely sofa there and my wife love it , and Danni give us a great service

Reply from Sofology - Nottingham
Matt was very helpful with a lot of knowledge about the products on offer.
Excellent customer service. Thank you Matt

Reply from Sofology - Nottingham
We went in to SOFOLOGY in Nottingham to order a sofa bed and check the colours. We’re glad we went in in-person as we changed the colour. The colour online looked quite different. Danni sorted everything out for us efficiently and she was fantastic with informing us on all options! Can’t wait for it to arrive! The service is always excellent and the choices at SOFOLOGY are amazing! We’ve ordered 4 sofas there now and wouldn’t go anywhere else now.

Reply from Sofology - Nottingham
Friendly staff. I dealt with Phil. He explained the whole process. No pressure applied to buy any extras. Also explained how to care for the sofa and what to expect from a new sofa. Would recommend.

Reply from Sofology - Nottingham

Reply from Sofology - Nottingham
Christmas was very helpful and answered all our questions

Reply from Sofology - Nottingham
Great service from Daniel - very relaxed, informative and no pressure. He was able to answer our questions and made the process easy.

Reply from Sofology - Nottingham
Super helpful and not pressurised situation from Chris.
Really informative

Reply from Sofology - Nottingham
Chris made our experience great. From beginning to end he was absolutely brilliant. He was warm and welcoming, made us feel really comfortable, answered all our questions and took his time with us. We didn’t feel rushed into any decisions and he also offered really good advice when we were unsure again without pressuring us into things.
Chris is an absolute asset to sofology and we will absolutely be recommending sofology to friends and family and recommending Chris because his customer service was perfect! If I could give him 11/10 I would!

Reply from Sofology - Nottingham
There was a great selection, we managed to choose 2 sofas during our visit, Jay our salesman was really helpful and nothing was too much trouble. Thanks again Sofology.

Reply from Sofology - Nottingham
We are in the process of buying a house and wanting to look at getting a sofa once in there we were greeted by one of the workers called Jay.
He listened to what kind of thing we were looking for and asked what our budget was. He asked to see a photo of the space we are working with and gave us excellent advice on what shape of sofa would fit perfectly based on what we had told him. He took us around the store to get a feel for the different types of sofas we were looking for and went through every detail you could ever need to know. In the end we found our perfect sofa all thanks to Jay who helped us from start to finish. Absolutely outstanding customer service!

Reply from Sofology - Nottingham
Chris was excellent. Very attentive and sW to our needs as a family.

Reply from Sofology - Nottingham
Daniel was excellent, very professional young man delightful demeanour, he was very attentive and knowledgeable what else can I say he sold it, what an asset to Sophology.
There were other sales persons around who were on their mobiles giggling at something amusing, not very professional and not taking note of people walking in to the shop

Reply from Sofology - Nottingham

Reply from Sofology - Nottingham
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