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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the company's service, highlighting the ease of use and simple processes for purchasing items from Japan. People appreciate the excellent customer service, noting the politeness and helpfulness of the agents. Furthermore, reviewers value the speed and efficiency of the service, from purchase to shipment. Customers are particularly impressed with the company's packaging, describing it as second to none. Reviewers feel confident in the care taken to ensure items arrive safely and in perfect condition. Consumers also appreciate the reasonable fees and the transparency throughout the buying and shipping stages. The company's reliability and trustworthiness are frequently mentioned, with many reviewers expressing loyalty and a willingness to continue using their services.

Based on these reviews

Rated 4 out of 5 stars
Verified

Mostly positive experience. It's unfortunate when shipping prices from seller aren't listed and then you are forced to pay an extremely high rate with no visibility as to why or what the benefit is. M... See more

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Rated 5 out of 5 stars
Verified

I recently purchased some rare and vintage items from Japan through Sendico, and I’m really satisfied with their service. The entire process — from bidding to delivery in India — was smooth, transpare... See more

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Rated 5 out of 5 stars
Verified

I love Sendico! The process of purchasing always runs smoothly, and my items are packed securely every single time. Parcels are shipped out quickly and arrive in about two weeks (which is fantastic).... See more

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Rated 5 out of 5 stars

I needed an unusual, big size item from YahooJP. All other proxy-services refused to handle that or had insane fees on it. Sendico staff was very friendly and helpful from the beginning on, they che... See more

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Rated 4 out of 5 stars
Verified

Overall sendico is a pretty good service. The only thing I don’t like is that when converting your money,(at least from what I saw) it doesn’t really show you exactly how much money of your own curren... See more

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Rated 5 out of 5 stars

I have used Sendico now for several years importing games and game consoles into my country. They always do an excellent job from using thick walled boxes to lots of bubble wrap. I kind of wish they... See more

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Rated 5 out of 5 stars
Verified

The best and most user-friendly place to import all kinds of things from Japan. Very professional, everything goes smoothly and it's well packed, I really recommend!

Company replied

Rated 4 out of 5 stars
Verified

After reaching out to customer service, I was initially a bit discouraged. But once I received a direct email from Sendico and saw that my shipment was being processed and moved, I felt much better. I... See more

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Rated 3 out of 5 stars

It's great, Its a place where you can surf and buy from Japanese auction websites and stores. However, there are a few problems, the multiple fees they charge. 500 yen (Approx £5) for every item you... See more

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Rated 4 out of 5 stars
Verified

The perfect website or figure collectors, with patience and attention, it's super easy to find a nice catch and spend little money for nice figures directly from Japan. Well packaged, the possibility... See more

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Rated 3 out of 5 stars

I've been using Sendico for retro video games for just over a year now, and my experience had always been great. A couple of weeks ago, however, the search engine suddenly stopped working properly - m... See more

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Rated 5 out of 5 stars
Verified

You hold your Promises thanks Not a big fan of the deposit system ( maybe doing something like buyee ) but otherwise you did great ! Item delivered in perfect shape! And reasonable shipping cost

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Rated 5 out of 5 stars
Verified

Best packaging I've ever received. They had intentionally flatpacked the cardboard box by item came in and individually bubble wrapped everything. And even included small origami figurines as gifts.

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Rated 5 out of 5 stars

Excellent service, I have absolutely zero doubts about purchasing through Sendico, the service and pricing is second to none. Never doubt the Japanese they just go above and beyond and take pride in w... See more

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Rated 5 out of 5 stars

I’ve been using Sendico for over 4 years now and in my opinion they’re the best proxy buyer I’ve used. Easy to understand and simple to use, excellent customer service, reasonable fees and their pa... See more

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Rated 5 out of 5 stars
Verified

Extremely quick handling. From purchase on auction to shipment, the process is much quicker than with other proxy companies. The customer service is friendly and responsive. I am not 100% ha... See more

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Rated 5 out of 5 stars
Verified

A great buying experience overall : it's easy to search items on various sites, to place bids or to buy, and to build parcels with multiple items. Every parcel is taylor made with that sense of detai... See more

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Rated 4 out of 5 stars
Verified

The only place I can get my hands on the doujinshis I want. 🔥👊 Really helps that the free storage is half a year too, because most of the time I do need to wait on other doujinshis' release... See more

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Rated 5 out of 5 stars
Verified

By so far this is the best web for shopping and buying things from the japan it’s been about 1 year using it and i cant use any other because this one are very trustful easy no hidden fees or anything... See more

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Rated 5 out of 5 stars

I've imported loads of Yamaha TRX850 parts with Sendico and never one had an issue. They've always been amazingly well packed and on average take just over a week to arrive.

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Rated 5 out of 5 stars
Verified

I’ve used Sendico multiple times to ship items from Japan to Australia, and every experience has been smooth and reliable. The website is easy to navigate, the process is clear, and shipping optio... See more

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Rated 5 out of 5 stars
Verified

This is now my third order delivered to Australia through Sendico, and once again, I am extremely happy with their service! Using sea freight, the package took around two months to arrive, but as al... See more

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Rated 5 out of 5 stars

Giving a review since I was surprised there was low ratings. Never had an issue with Sendico once. I've had to wait, but that's because I think they have been getting more popular. Fees... See more

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Rated 5 out of 5 stars
Verified

After looking at so many videos of sendico, I finally decided to check them out. Sendico has made it super simple to purchase items from Japan. I didn’t have any problem depositing money into my accou... See more

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Rated 3 out of 5 stars
Verified

At first it was said that thex can inspect the muffler, write a certificate so it does not contain oil resedue and send it via surface shipping. When the muffler came to them they said the only optio... See more

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Rated 5 out of 5 stars
Verified

Well packaged parcel, everything arrived as described/ordered and they are very lenient when it comes to holding up pending parts until you are ready to ship it all. It took a while to get here but... See more

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Rated 5 out of 5 stars

I've been using Sendico for a few years now and I've never had any issues. Not only is their service fast and efficient, they contact you if they find cheaper shipping options. I couldn't praise Sendi... See more

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Rated 5 out of 5 stars
Verified

If you know how all this works it's flawless and overall a nice experience. Take th time to read the conditions, and prepare your spendings if you don't want to get into too much hassle while importi... See more

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Rated 5 out of 5 stars
Verified

For anyone looking to make a first time purchase from sendico it's important to note that shipping is likely going to be quite expensive. That said it's still the cheapest way to get some items, espec... See more

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Rated 5 out of 5 stars
Verified

I've been using Sendico service since 2020. It's a reliable and trusty company with competent personnel who are always ready to help. I do recommend Sendico to anyone who wants to buy and ship goods f... See more

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Rated 5 out of 5 stars
Verified

I am always very satisfied with the services that Sendico provides. They are fast, the customer support agents are always polite and helpful, and they always package the goods safely and carefully. I... See more

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Rated 5 out of 5 stars
Verified

I've had a great experience with Sendico and would highly recommend their services. The entire process was smooth, professional, and efficient. Their customer service is outstanding – always helpful,... See more

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Rated 4 out of 5 stars
Verified

I can finaly update my review. My items ended up arriving very late. But all the items where extremely well packaged and arrived imperfect condition. I have no doubt that whatever you order will arr... See more

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Rated 5 out of 5 stars

I have made purchases via Sendico over 10 times. Recently I bought a very expensive and rare robot for about $600 USD. Sendico packaged it amazingly and handled applying Fedex insurance to the package... See more

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Rated 5 out of 5 stars
Verified

I've been using Sendico for a long time. They're reliable, fast, with reasonable pricing. I highly recommend their services!

Company replied

Rated 5 out of 5 stars
Verified

Great service! Really easy to shop and all stages of buying, product inspection and shipping to the UK were transparent and smooth. Shipping was much faster than expected!

Company replied

Rated 5 out of 5 stars
Verified

Thanks for a very well executed experience. My request is that you also print the product value in destination country currency on the package, so that our customs are able to apply the correct val... See more

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Rated 5 out of 5 stars
Verified

This was a great experience. Was a little bit disappointed about the shipping being so high. You had to pay for extra shipping protection etc. but other than that my Xbox 360 came in with no issues. I... See more

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Rated 5 out of 5 stars
Verified

Sendico is my favourite shopping platform, i have used them more than 30 times for the last 2 years, they always help you out with stuff. I cannot thank you enough Sendico ! Arigatou for everything !

Company replied

Rated 4 out of 5 stars
Verified

Almost everything was good, packaging,information about the package , the condition of the package etc. Only problem is i wasn't informed about possible extra customs fees depending on country which w... See more

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Rated 5 out of 5 stars
Verified

So far this is the best proxy company i ever try very helpful trust them with my money whenever i have a problem they provide me with the best solution no hidden fees honestly i’m just loyal to this c... See more

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Rated 5 out of 5 stars
Verified

My first time buying with sendico. Everything went really well. Will definitely be using again

Company replied

Rated 5 out of 5 stars
Verified

Simple to use, my item was well packaged and easy to track whilst in transit to the UK I would definitely use Sendico again!

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Rated 5 out of 5 stars
Verified

Great shopping experience, allows me to buy what I want and search for it too.

Company replied

Rated 5 out of 5 stars
Verified

Overall everything is always packed really well! Thank you for the shipment

Company replied

Rated 5 out of 5 stars
Verified

Unbelievable efficiency, always amazes me how relieable your services are. ありがとうございます

Company replied

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Company details

  1. Online Marketplace
  2. Import Export Company
  3. Online Auction Service
  4. Shipping and Mailing Service
  5. Tractor Dealer
  6. Video Game Store

About Sendico

Written by the company

A large warehouse with many shelves containing Sendico parcels with the words over 1 million items sent on the bottom banner

Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).

A large freighter ship sailing through the ocean containing Sendico parcels shipped by international couriers with the words Affordable Fees & Shipping on the bottom banner

After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!

Sendico support staff happily smiling at their computer screen while serving customers with the words Human Care - No Robots on the bottom banner

At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.

A child reaching into a cardboard box to look at items bought for his Christmas presents which were bought for him on Sendico with a banner with the words Special Moments with Sendico

With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

462 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

I'm a long time user of Sendico and am…

I'm a long time user of Sendico and am always delighted by their service. Planning to use them again soon. A++++

July 10, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for your continued trust and support! 🌟 We're thrilled to hear you’re always delighted with our service, and we can’t wait to help you with your next order soon. A++++ back to you!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Very good service :)

Very good service

July 10, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for your review! We're happy to hear that you are enjoying our service, and hope to see you again in future.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

it was quick

it was quick, easy and painless. Love the product selections and the whole process

July 1, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for your kind words! 🌸 We're glad to hear you enjoyed the quick and easy process, and that you love the range of products available. We truly appreciate your support!

Kind Regards,
Sendico

Rated 5 out of 5 stars

Highly recommend Sendico

I've imported loads of Yamaha TRX850 parts with Sendico and never one had an issue.
They've always been amazingly well packed and on average take just over a week to arrive.

July 8, 2025
Unprompted review
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for the kind words and for trusting us with your Yamaha TRX850 parts orders! 🚚🔧

We’re thrilled to hear everything has always arrived safely and quickly. If there’s ever anything more we can do to make your experience even smoother, just let us know.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Really easy service

Really easy service, reliable and good quality.

June 30, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for your feedback! We're glad to hear you find our service easy, reliable, and high quality. 😊 Your support is truly appreciated!

Kind Regards,
Sendico

Rated 1 out of 5 stars

Several items arrived damaged due to…

Several items arrived damaged due to being tightly crammed into the box without any bubble wrap.
The seller refused to offer any compensation for their poor packaging.
As a long-time customer who has ordered from them for years, I’m truly disappointed.

July 13, 2025
Unprompted review
Sendico logo

Reply from Sendico

Hi There!

Thank you very much for sharing this feedback, and we're truly sorry to hear about the damage to your items. We absolutely want to look into this further for you. Could you please email us at mail@sendico.com with further information?

We value your patronage

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Smooth transaction

Smooth transaction, easy platform to use. Always received items in good condition and packaging.

July 3, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you very much for your kind words! We're happy to hear you find the platform easy to use and that your items always arrive well packaged and in great condition. 😊 Your support means a lot to us!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Reliable and Hassle Free Service to Australia

I’ve used Sendico multiple times to ship items from Japan to Australia, and every experience has been smooth and reliable. The website is easy to navigate, the process is clear, and shipping options are well priced even for international delivery.

What really impressed me was how well-packaged everything arrived. Items were carefully consolidated and shipped quickly, with full tracking all the way to my doorstep in Australia. Their communication is also excellent any questions I had were answered promptly.

If you’re in Australia and need a trustworthy proxy service for Japanese sites, Sendico is the way to go. Highly recommended!

June 20, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for taking the time to share your experience! 🇦🇺✨ We’re thrilled to hear that everything from the website to packaging and communication made your orders smooth and worry-free. It's especially great to know our service has been helpful for shipping to Australia and that you've felt confident using Sendico each time.

We truly appreciate the recommendation and look forward to helping you find more great items from Japan in the future!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Super

I've had a great experience with Sendico and would highly recommend their services. The entire process was smooth, professional, and efficient. Their customer service is outstanding – always helpful, friendly, and quick to respond to any questions. My items arrived safely and on time, exactly as described. It's clear that Sendico values their customers and works hard to maintain a high standard of service. I will definitely be using them again in the future.

June 25, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for the wonderful review! We’re delighted to hear you had such a smooth and positive experience with us, and it truly means a lot to know our customer service and careful handling made a difference 📦✨

We look forward to helping you with many more orders from Japan in the future. Thanks again for recommending us!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Superb Shipping & Handling

The sandals I bought did not come with a box, but it was packaged very well that it arrived without any damage.

May 23, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you for the kind words! We're really happy to hear the sandals arrived safely despite not having a box. Our warehouse team always does their best to make sure every item is securely packaged no matter the circumstances 🛡📦

We appreciate your support and look forward to assisting you with your next order from Japan!

Rated 5 out of 5 stars
Verified

Legitimate

If you are worried have them check your item when it arrives at the warehouse

July 1, 2025
Sendico logo

Reply from Sendico

Hi There!

Thanks so much for the 5-star review! We're really glad to hear you had a smooth experience. 👍

You're absolutely right! Using our item check service at the warehouse is a great way to add peace of mind.

We appreciate your support and look forward to helping with your next order from Japan!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Always great

Always great, the shipping is fast, no issues at all with the service. 100%

June 23, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for the glowing feedback! We're thrilled to know you've consistently had a great experience with us and that shipping has been smooth. We look forward to assisting you again soon!

Kind Regards,
Sendico

Rated 2 out of 5 stars
Verified

Bent boxes

They have bent the boxes of Amiibo figures by packing them too tightly and did not offer any compensation for that.

June 30, 2025
Sendico logo

Reply from Sendico

Hi There!

Thanks for taking the time to share your experience, and we’re really sorry to hear that your Amiibo boxes arrived damaged. We completely understand how important box condition can be, especially for collectible items.

We’d like to properly investigate what happened with the packaging, so we can look into how to improve and see if anything can be done to make it right. If you could please get in touch with us at mail@sendico.com, we’d appreciate the chance to review your case in more detail.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified
Sendico logo

Reply from Sendico

Hi There,

Thank you for the kind words! We're happy to hear you were pleased with the service and packaging. If there's anything else we can assist you with in the future, just let us know!

Kind Regards,
Sendico

Rated 4 out of 5 stars
Verified

After reaching out to customer service

After reaching out to customer service, I was initially a bit discouraged. But once I received a direct email from Sendico and saw that my shipment was being processed and moved, I felt much better. I’d give it a solid 4 out of 5 stars.🌟 I genuinely enjoy using this site, and I believe it’s going to be my go to platform for purchasing items from Japan and Amazon Japan. Thank you, Sendico, for the great service.

June 18, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for your thoughtful review! We're sorry for the initial delay in communication, but we're very glad to hear things were resolved and your shipment is now on its way. We truly appreciate your support and are honored to be your go-to platform for shopping from Japan. Looking forward to assisting with your future orders!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Product came as expected

Product came as expected, really quick shipping. 10/10. Will buy again.

June 10, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for the kind words! We're happy to hear your order arrived just as expected and that the shipping was quick. Looking forward to helping you with your next purchase from Japan!

Kind Regards,
Sendico

Rated 1 out of 5 stars
Verified

Received a fake product

Received a fake product, and when asked for refund they refused

June 17, 2025
Sendico logo

Reply from Sendico

Hi There,

We’re very sorry to hear that you ran into trouble with your purchase.

Unfortunately, as a proxy service, we simply help facilitate purchases between buyers and Japanese sellers. Because of this, we cannot offer refunds in cases where the item turns out to be inauthentic, especially when the buyer has already approved the item after our warehouse photo check.

If we were to issue refunds in these situations, we would not be returning the funds you paid to the seller, but instead providing you money from our accounts. As I'm sure you can understand this would not be a sustainable practice as we only charge a 500 yen service fee. This is why we strongly encourage customers to be cautious when selecting sellers and to review the warehouse photos we provide carefully before confirming shipment.

We completely understand how frustrating this kind of experience can be, and we’re here to help however we can. Please feel free to reach out if there’s anything we can do to assist further.

We truly hope you understand.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Sendico is my favourite shopping…

Sendico is my favourite shopping platform, i have used them more than 30 times for the last 2 years, they always help you out with stuff. I cannot thank you enough Sendico ! Arigatou for everything !

June 3, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for your continued support and kind words! We're honoured to be your go-to platform and truly appreciate you choosing us time and again over the past two years. 😊

If there's ever anything more we can do to make your experience even better, don't hesitate to let us know.

Arigatou gozaimasu!

Kind Regards,
Sendico

Rated 1 out of 5 stars
Verified

Incorrect address and being returned to…

Incorrect address and being returned to sender and if it does get sent again. The package will need to have the import tax payed a second time. I’ve ordered from them before with no problem but this will be the last.

June 4, 2025
Sendico logo

Reply from Sendico

Hi There,

We're really sorry to hear about this situation. Please reach out to our support team either through the on-site chat or via email at mail@sendico.com so we can look into this for you. If the issue was caused by a mistake on our end, you will absolutely be reimbursed.

We’d appreciate the chance to make things right and learn more about what went wrong.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Easy

Easy, simple process.

June 5, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for the great feedback! We're happy to hear that you found the process easy and straightforward — that's exactly what we aim for. 😊

If you ever have suggestions on how we can make things even simpler, feel free to drop us a line!

Kind Regards,
Sendico

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