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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the company's service, highlighting the ease of use and simple processes for purchasing items from Japan. People appreciate the excellent customer service, noting the politeness and helpfulness of the agents. Furthermore, reviewers value the speed and efficiency of the service, from purchase to shipment. Customers are particularly impressed with the company's packaging, describing it as second to none. Reviewers feel confident in the care taken to ensure items arrive safely and in perfect condition. Consumers also appreciate the reasonable fees and the transparency throughout the buying and shipping stages. The company's reliability and trustworthiness are frequently mentioned, with many reviewers expressing loyalty and a willingness to continue using their services.

Based on these reviews

Rated 4 out of 5 stars
Verified

Mostly positive experience. It's unfortunate when shipping prices from seller aren't listed and then you are forced to pay an extremely high rate with no visibility as to why or what the benefit is. M... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased some rare and vintage items from Japan through Sendico, and I’m really satisfied with their service. The entire process — from bidding to delivery in India — was smooth, transpare... See more

Company replied

Rated 5 out of 5 stars
Verified

I love Sendico! The process of purchasing always runs smoothly, and my items are packed securely every single time. Parcels are shipped out quickly and arrive in about two weeks (which is fantastic).... See more

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Rated 5 out of 5 stars

I needed an unusual, big size item from YahooJP. All other proxy-services refused to handle that or had insane fees on it. Sendico staff was very friendly and helpful from the beginning on, they che... See more

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Rated 4 out of 5 stars
Verified

Overall sendico is a pretty good service. The only thing I don’t like is that when converting your money,(at least from what I saw) it doesn’t really show you exactly how much money of your own curren... See more

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Rated 5 out of 5 stars

I have used Sendico now for several years importing games and game consoles into my country. They always do an excellent job from using thick walled boxes to lots of bubble wrap. I kind of wish they... See more

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Rated 5 out of 5 stars
Verified

The best and most user-friendly place to import all kinds of things from Japan. Very professional, everything goes smoothly and it's well packed, I really recommend!

Company replied

Rated 4 out of 5 stars
Verified

After reaching out to customer service, I was initially a bit discouraged. But once I received a direct email from Sendico and saw that my shipment was being processed and moved, I felt much better. I... See more

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Rated 3 out of 5 stars

It's great, Its a place where you can surf and buy from Japanese auction websites and stores. However, there are a few problems, the multiple fees they charge. 500 yen (Approx £5) for every item you... See more

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Rated 4 out of 5 stars
Verified

The perfect website or figure collectors, with patience and attention, it's super easy to find a nice catch and spend little money for nice figures directly from Japan. Well packaged, the possibility... See more

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Rated 3 out of 5 stars

I've been using Sendico for retro video games for just over a year now, and my experience had always been great. A couple of weeks ago, however, the search engine suddenly stopped working properly - m... See more

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Rated 5 out of 5 stars
Verified

You hold your Promises thanks Not a big fan of the deposit system ( maybe doing something like buyee ) but otherwise you did great ! Item delivered in perfect shape! And reasonable shipping cost

Company replied

Rated 5 out of 5 stars
Verified

Best packaging I've ever received. They had intentionally flatpacked the cardboard box by item came in and individually bubble wrapped everything. And even included small origami figurines as gifts.

Company replied

Rated 5 out of 5 stars

Excellent service, I have absolutely zero doubts about purchasing through Sendico, the service and pricing is second to none. Never doubt the Japanese they just go above and beyond and take pride in w... See more

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Rated 5 out of 5 stars

I’ve been using Sendico for over 4 years now and in my opinion they’re the best proxy buyer I’ve used. Easy to understand and simple to use, excellent customer service, reasonable fees and their pa... See more

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Rated 5 out of 5 stars
Verified

Extremely quick handling. From purchase on auction to shipment, the process is much quicker than with other proxy companies. The customer service is friendly and responsive. I am not 100% ha... See more

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Rated 5 out of 5 stars
Verified

A great buying experience overall : it's easy to search items on various sites, to place bids or to buy, and to build parcels with multiple items. Every parcel is taylor made with that sense of detai... See more

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Rated 4 out of 5 stars
Verified

The only place I can get my hands on the doujinshis I want. 🔥👊 Really helps that the free storage is half a year too, because most of the time I do need to wait on other doujinshis' release... See more

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Rated 5 out of 5 stars
Verified

By so far this is the best web for shopping and buying things from the japan it’s been about 1 year using it and i cant use any other because this one are very trustful easy no hidden fees or anything... See more

Rated 5 out of 5 stars

I've imported loads of Yamaha TRX850 parts with Sendico and never one had an issue. They've always been amazingly well packed and on average take just over a week to arrive.

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Rated 5 out of 5 stars
Verified

I’ve used Sendico multiple times to ship items from Japan to Australia, and every experience has been smooth and reliable. The website is easy to navigate, the process is clear, and shipping optio... See more

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Rated 5 out of 5 stars
Verified

This is now my third order delivered to Australia through Sendico, and once again, I am extremely happy with their service! Using sea freight, the package took around two months to arrive, but as al... See more

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Rated 5 out of 5 stars

Giving a review since I was surprised there was low ratings. Never had an issue with Sendico once. I've had to wait, but that's because I think they have been getting more popular. Fees... See more

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Rated 5 out of 5 stars
Verified

After looking at so many videos of sendico, I finally decided to check them out. Sendico has made it super simple to purchase items from Japan. I didn’t have any problem depositing money into my accou... See more

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Rated 3 out of 5 stars
Verified

At first it was said that thex can inspect the muffler, write a certificate so it does not contain oil resedue and send it via surface shipping. When the muffler came to them they said the only optio... See more

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Rated 5 out of 5 stars
Verified

Well packaged parcel, everything arrived as described/ordered and they are very lenient when it comes to holding up pending parts until you are ready to ship it all. It took a while to get here but... See more

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Rated 5 out of 5 stars

I've been using Sendico for a few years now and I've never had any issues. Not only is their service fast and efficient, they contact you if they find cheaper shipping options. I couldn't praise Sendi... See more

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Rated 5 out of 5 stars
Verified

If you know how all this works it's flawless and overall a nice experience. Take th time to read the conditions, and prepare your spendings if you don't want to get into too much hassle while importi... See more

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Rated 5 out of 5 stars
Verified

For anyone looking to make a first time purchase from sendico it's important to note that shipping is likely going to be quite expensive. That said it's still the cheapest way to get some items, espec... See more

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Rated 5 out of 5 stars
Verified

I've been using Sendico service since 2020. It's a reliable and trusty company with competent personnel who are always ready to help. I do recommend Sendico to anyone who wants to buy and ship goods f... See more

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Rated 5 out of 5 stars
Verified

I am always very satisfied with the services that Sendico provides. They are fast, the customer support agents are always polite and helpful, and they always package the goods safely and carefully. I... See more

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Rated 5 out of 5 stars
Verified

I've had a great experience with Sendico and would highly recommend their services. The entire process was smooth, professional, and efficient. Their customer service is outstanding – always helpful,... See more

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Rated 4 out of 5 stars
Verified

I can finaly update my review. My items ended up arriving very late. But all the items where extremely well packaged and arrived imperfect condition. I have no doubt that whatever you order will arr... See more

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Rated 5 out of 5 stars

I have made purchases via Sendico over 10 times. Recently I bought a very expensive and rare robot for about $600 USD. Sendico packaged it amazingly and handled applying Fedex insurance to the package... See more

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Rated 5 out of 5 stars
Verified

I've been using Sendico for a long time. They're reliable, fast, with reasonable pricing. I highly recommend their services!

Company replied

Rated 5 out of 5 stars
Verified

Great service! Really easy to shop and all stages of buying, product inspection and shipping to the UK were transparent and smooth. Shipping was much faster than expected!

Company replied

Rated 5 out of 5 stars
Verified

Thanks for a very well executed experience. My request is that you also print the product value in destination country currency on the package, so that our customs are able to apply the correct val... See more

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Rated 5 out of 5 stars
Verified

This was a great experience. Was a little bit disappointed about the shipping being so high. You had to pay for extra shipping protection etc. but other than that my Xbox 360 came in with no issues. I... See more

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Rated 5 out of 5 stars
Verified

Sendico is my favourite shopping platform, i have used them more than 30 times for the last 2 years, they always help you out with stuff. I cannot thank you enough Sendico ! Arigatou for everything !

Company replied

Rated 4 out of 5 stars
Verified

Almost everything was good, packaging,information about the package , the condition of the package etc. Only problem is i wasn't informed about possible extra customs fees depending on country which w... See more

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Rated 5 out of 5 stars
Verified

So far this is the best proxy company i ever try very helpful trust them with my money whenever i have a problem they provide me with the best solution no hidden fees honestly i’m just loyal to this c... See more

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Rated 5 out of 5 stars
Verified

My first time buying with sendico. Everything went really well. Will definitely be using again

Company replied

Rated 5 out of 5 stars
Verified

Simple to use, my item was well packaged and easy to track whilst in transit to the UK I would definitely use Sendico again!

Company replied

Rated 5 out of 5 stars
Verified

Great shopping experience, allows me to buy what I want and search for it too.

Company replied

Rated 5 out of 5 stars
Verified

Overall everything is always packed really well! Thank you for the shipment

Rated 5 out of 5 stars
Verified

Unbelievable efficiency, always amazes me how relieable your services are. ありがとうございます

Company replied

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Company details

  1. Online Marketplace
  2. Import Export Company
  3. Online Auction Service
  4. Shipping and Mailing Service
  5. Tractor Dealer
  6. Video Game Store

About Sendico

Written by the company

A large warehouse with many shelves containing Sendico parcels with the words over 1 million items sent on the bottom banner

Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).

A large freighter ship sailing through the ocean containing Sendico parcels shipped by international couriers with the words Affordable Fees & Shipping on the bottom banner

After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!

Sendico support staff happily smiling at their computer screen while serving customers with the words Human Care - No Robots on the bottom banner

At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.

A child reaching into a cardboard box to look at items bought for his Christmas presents which were bought for him on Sendico with a banner with the words Special Moments with Sendico

With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

462 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, competent team. I've been using Sendico for 5 years, and do recommend them to other searchers of Japanese goods.

October 13, 2025
Rated 5 out of 5 stars
Verified

By so far this is the best web for…

By so far this is the best web for shopping and buying things from the japan it’s been about 1 year using it and i cant use any other because this one are very trustful easy no hidden fees or anything i feel loyal for this one and i wont change it for another one

October 15, 2025
Rated 5 out of 5 stars
Verified

Excellent Service for Rare and Vintage Finds from Japan!

I recently purchased some rare and vintage items from Japan through Sendico, and I’m really satisfied with their service. The entire process — from bidding to delivery in India — was smooth, transparent, and well-handled. The packaging was excellent, and all items arrived safely and exactly as described. Sendico truly makes it easy to buy authentic Japanese collectibles from overseas. Highly recommended for anyone looking for reliable proxy shopping from Japan! 🇯🇵📦🇮🇳

October 2, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your experience purchasing rare and vintage items through Sendico. It’s great to know that the bidding, handling, and delivery to India all went smoothly, and that your items arrived safely and as described.

We truly appreciate your recommendation and look forward to helping you discover even more authentic Japanese collectibles in the future! 🇯🇵✨

Kind Regards,
Sendico

Rated 5 out of 5 stars

Ok very 😊

Ok very good

October 16, 2025
Unprompted review
Sendico logo

Reply from Sendico

Hi Nitu,

Thank you for your kind review!

We're happy to hear that you are pleased with our service, and hope to see you again in future!

Kind Regards,

Sendico

Rated 1 out of 5 stars
Verified

They didn't wanna refund me for a…

They didn't wanna refund me for a defect product i rexeived and didnnt even try to treat me like a customer
Terrible

October 1, 2025
Sendico logo

Reply from Sendico

Hi There,

We’re truly sorry for the inconvenience you experienced. As mentioned in our usage guide and terms & conditions, Sendico operates as a proxy service, meaning we assist in purchasing items from third-party sellers but do not sell the products ourselves. Because of this, we can only help with refunds on defective items when customers order a contents check, which allows us to identify and address issues while items are still in our warehouse.

Unfortunately, once items leave our facility, we’re unable to retrieve funds from the original seller. We kindly ask for your understanding of this policy if you decide to make future purchases through our service.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Like always

Like always, really happy with Sendico

October 2, 2025
Sendico logo

Reply from Sendico

Hi Sandeep,

Thank you for your kind feedback! We're pleased to hear that you're happy with our service, and hope to see you again in future!

Kind Regards,

Sendico

Rated 5 out of 5 stars
Verified

The best and most user-friendly place…

The best and most user-friendly place to import all kinds of things from Japan. Very professional, everything goes smoothly and it's well packed, I really recommend!

September 24, 2025
Sendico logo

Reply from Sendico

Hi Augusto,

Thank you for your glowing review of our service! We're happy you find us user friendly and professional, and will endeavor to make sure everything continues to go smoothly in future!

Kind Regards,

Sendico

Rated 5 out of 5 stars
Verified

Unbelievable efficiency

Unbelievable efficiency, always amazes me how relieable your services are.
ありがとうございます

September 30, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your review!

We're happy to hear you are always impressed with our service, and hope to see you again soon.

Kind Regards,

Sendico

Rated 5 out of 5 stars
Verified

Great

Great, easy to deal with and easy process

September 24, 2025
Sendico logo

Reply from Sendico

Dear Shelvin,

Thank you for you kind review of our service.

We're glad you found us easy to use and look forward to seeing you again in the future!

Kind Regards,

Sendico

Rated 5 out of 5 stars
Verified

1st time user

Simple to use, my item was well packaged and easy to track whilst in transit to the UK

I would definitely use Sendico again!

September 24, 2025
Sendico logo

Reply from Sendico

Hi Colin,

Thank you for your kind review!

We're happy to hear you had a positive experience using our service & tracking, and that you found our packing satisfactory!

We look forward to serving you again in future!

Kind Regards,

Sendico

Rated 5 out of 5 stars
Verified

Great shopping experience

Great shopping experience, allows me to buy what I want and search for it too.

September 30, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your kind review! We're happy that you found it easy to use our service and look forward to serving you again in future.

Kind Regards,

Sendico

Rated 1 out of 5 stars

Do not buy valuable items with Sendico!

Do not buy valuable items with this service! I bought a watch in working order shipped with Sendico, and even paid for additional checks, packaging and insurance through Japan Post. Unfortunately, the watch was damaged during transport. The damage claim was rejected by Japan Post despite all evidence (damaged packaging etc.). While Sendico's customer service was polite throughout, they could provide no meaningful assistance, leaving me with an additional cost of 500 Euros to fix the damage.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great and reliable

A very good service, recommend it 100%.
Sendico employees rock !

September 25, 2025
Sendico logo

Reply from Sendico

Hi Vince,

Thank you again for your kind words and recommendation! We’re thrilled to know you continue to find our service reliable and our team worthy of praise... It really means a lot to us!

We’ll keep doing our best to uphold a high level of service, and hope to see you again soon!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

My first time buying with sendico

My first time buying with sendico. Everything went really well. Will definitely be using again

September 24, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for choosing Sendico for your first purchase! We’re so glad to hear everything went smoothly and that you’re planning to use our service again. We look forward to helping you with many more successful orders in the future.

Kind Regards,
Sendico

Rated 4 out of 5 stars
Verified

Ability to participate in japanese…

Ability to participate in japanese auctions.

September 22, 2025
Sendico logo

Reply from Sendico

Hi Rein,

Thank you for taking the time to review our service! We're glad that you find it easy to participate in Japanese auctions on our site, and are interested in what we could have done better to get that 5 star review!

Please email us at mail@sendico.com if you have any ideas for improvement/streamlining that you would like to see in future.

Kind Regards,

Sendico

Rated 5 out of 5 stars
Verified

Well packaged

Well packaged. Thanks sendico!

September 22, 2025
Sendico logo

Reply from Sendico

Hi Chris,

Thank you for your kind review of our service!

We're happy that you are satisfied with our packaging, and hope to serve you again in the future.

Kind Regards,

Sendico

Rated 5 out of 5 stars
Verified

Excellent services

I've been using Sendico for a long time. They're reliable, fast, with reasonable pricing. I highly recommend their services!

September 9, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your kind review!

We're pleased to hear that you would recommend our service to others, and will continue to uphold the same level of service you expect going into the future!

Kind Regards,

Sendico

Rated 1 out of 5 stars

I had put money in my wallet and when i…

I had put money in my wallet and when i wanted to withdraw they only sent me part of the money and rest was failed due to technical issues and when i had informed them they told they sent it to me whereas i contacted my bank and they told them to retry the transaction as i did not get my money back but they kept on saying that they refunded me and scammed me

September 9, 2025
Unprompted review
Sendico logo

Reply from Sendico

Hi Alan,

Thank you for sharing your concerns. We’d like to clarify that we did in fact process your refund on our end, but unfortunately the intermediary payment provider encountered issues finalizing the transaction. We are already in contact with them and are working toward a resolution so that the remaining funds can be returned to you as soon as possible.

We sincerely apologize for the delay and the frustration it has caused, and we appreciate your patience while we get this matter resolved.

Kind Regards,
Sendico

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