Rooney

Hi There,

We’re very sorry to hear that you ran into trouble with your purchase.

Unfortunately, as a proxy service, we simply help facilitate purchases between buyers and Japanese sellers. Because of this, we cannot offer refunds in cases where the item turns out to be inauthentic, especially when the buyer has already approved the item after our warehouse photo check.

If we were to issue refunds in these situations, we would not be returning the funds you paid to the seller, but instead providing you money from our accounts. As I'm sure you can understand this would not be a sustainable practice as we only charge a 500 yen service fee. This is why we strongly encourage customers to be cautious when selecting sellers and to review the warehouse photos we provide carefully before confirming shipment.

We completely understand how frustrating this kind of experience can be, and we’re here to help however we can. Please feel free to reach out if there’s anything we can do to assist further.

We truly hope you understand.

Kind Regards,
Sendico

Hi Rooney,

We apologize for any inconvenience caused by the distance between Perth, Australia, and New Zealand, which can sometimes lead to longer delivery times. We are looking into adding an express delivery option at checkout to help with this in the future. Thank you for your understanding.

Best regards,
Team Correction

Hey there! Thanks for your review. We are happy to know your experience was awesome and we cannot wait to see you getting more purchases soon! We appreciate our customers as the most important part of our company and we are always happy to help!

Thank you for sharing your experience with us! If you have any further questions or concerns we are here to help. Please reach out to support via http://help.stockx.com.

Thank you!
StockX

Hi there Rooney,

Thanks for your review,

It's great to hear that we could help you find a professional so quickly and easily!

Kind regards,

The Bark Team