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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the company's service, highlighting the ease of use and simple processes for purchasing items from Japan. People appreciate the excellent customer service, noting the politeness and helpfulness of the agents. Furthermore, reviewers value the speed and efficiency of the service, from purchase to shipment. Customers are particularly impressed with the company's packaging, describing it as second to none. Reviewers feel confident in the care taken to ensure items arrive safely and in perfect condition. Consumers also appreciate the reasonable fees and the transparency throughout the buying and shipping stages. The company's reliability and trustworthiness are frequently mentioned, with many reviewers expressing loyalty and a willingness to continue using their services.

Based on these reviews

Rated 4 out of 5 stars
Verified

Mostly positive experience. It's unfortunate when shipping prices from seller aren't listed and then you are forced to pay an extremely high rate with no visibility as to why or what the benefit is. M... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased some rare and vintage items from Japan through Sendico, and I’m really satisfied with their service. The entire process — from bidding to delivery in India — was smooth, transpare... See more

Company replied

Rated 5 out of 5 stars
Verified

I love Sendico! The process of purchasing always runs smoothly, and my items are packed securely every single time. Parcels are shipped out quickly and arrive in about two weeks (which is fantastic).... See more

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Rated 5 out of 5 stars

I needed an unusual, big size item from YahooJP. All other proxy-services refused to handle that or had insane fees on it. Sendico staff was very friendly and helpful from the beginning on, they che... See more

Company replied

Rated 4 out of 5 stars
Verified

Overall sendico is a pretty good service. The only thing I don’t like is that when converting your money,(at least from what I saw) it doesn’t really show you exactly how much money of your own curren... See more

Company replied

Rated 5 out of 5 stars

I have used Sendico now for several years importing games and game consoles into my country. They always do an excellent job from using thick walled boxes to lots of bubble wrap. I kind of wish they... See more

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Rated 5 out of 5 stars
Verified

The best and most user-friendly place to import all kinds of things from Japan. Very professional, everything goes smoothly and it's well packed, I really recommend!

Company replied

Rated 4 out of 5 stars
Verified

After reaching out to customer service, I was initially a bit discouraged. But once I received a direct email from Sendico and saw that my shipment was being processed and moved, I felt much better. I... See more

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Rated 3 out of 5 stars

It's great, Its a place where you can surf and buy from Japanese auction websites and stores. However, there are a few problems, the multiple fees they charge. 500 yen (Approx £5) for every item you... See more

Company replied

Rated 4 out of 5 stars
Verified

The perfect website or figure collectors, with patience and attention, it's super easy to find a nice catch and spend little money for nice figures directly from Japan. Well packaged, the possibility... See more

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Rated 3 out of 5 stars

I've been using Sendico for retro video games for just over a year now, and my experience had always been great. A couple of weeks ago, however, the search engine suddenly stopped working properly - m... See more

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Rated 5 out of 5 stars
Verified

You hold your Promises thanks Not a big fan of the deposit system ( maybe doing something like buyee ) but otherwise you did great ! Item delivered in perfect shape! And reasonable shipping cost

Company replied

Rated 5 out of 5 stars
Verified

Best packaging I've ever received. They had intentionally flatpacked the cardboard box by item came in and individually bubble wrapped everything. And even included small origami figurines as gifts.

Company replied

Rated 5 out of 5 stars

Excellent service, I have absolutely zero doubts about purchasing through Sendico, the service and pricing is second to none. Never doubt the Japanese they just go above and beyond and take pride in w... See more

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Rated 5 out of 5 stars

I’ve been using Sendico for over 4 years now and in my opinion they’re the best proxy buyer I’ve used. Easy to understand and simple to use, excellent customer service, reasonable fees and their pa... See more

Company replied

Rated 5 out of 5 stars
Verified

Extremely quick handling. From purchase on auction to shipment, the process is much quicker than with other proxy companies. The customer service is friendly and responsive. I am not 100% ha... See more

Company replied

Rated 5 out of 5 stars
Verified

A great buying experience overall : it's easy to search items on various sites, to place bids or to buy, and to build parcels with multiple items. Every parcel is taylor made with that sense of detai... See more

Company replied

Rated 4 out of 5 stars
Verified

The only place I can get my hands on the doujinshis I want. 🔥👊 Really helps that the free storage is half a year too, because most of the time I do need to wait on other doujinshis' release... See more

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Rated 5 out of 5 stars
Verified

By so far this is the best web for shopping and buying things from the japan it’s been about 1 year using it and i cant use any other because this one are very trustful easy no hidden fees or anything... See more

Company replied

Rated 5 out of 5 stars

I've imported loads of Yamaha TRX850 parts with Sendico and never one had an issue. They've always been amazingly well packed and on average take just over a week to arrive.

Company replied

Rated 5 out of 5 stars
Verified

I’ve used Sendico multiple times to ship items from Japan to Australia, and every experience has been smooth and reliable. The website is easy to navigate, the process is clear, and shipping optio... See more

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Rated 5 out of 5 stars
Verified

This is now my third order delivered to Australia through Sendico, and once again, I am extremely happy with their service! Using sea freight, the package took around two months to arrive, but as al... See more

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Rated 5 out of 5 stars

Giving a review since I was surprised there was low ratings. Never had an issue with Sendico once. I've had to wait, but that's because I think they have been getting more popular. Fees... See more

Company replied

Rated 5 out of 5 stars
Verified

After looking at so many videos of sendico, I finally decided to check them out. Sendico has made it super simple to purchase items from Japan. I didn’t have any problem depositing money into my accou... See more

Company replied

Rated 3 out of 5 stars
Verified

At first it was said that thex can inspect the muffler, write a certificate so it does not contain oil resedue and send it via surface shipping. When the muffler came to them they said the only optio... See more

Company replied

Rated 5 out of 5 stars
Verified

Well packaged parcel, everything arrived as described/ordered and they are very lenient when it comes to holding up pending parts until you are ready to ship it all. It took a while to get here but... See more

Company replied

Rated 5 out of 5 stars

I've been using Sendico for a few years now and I've never had any issues. Not only is their service fast and efficient, they contact you if they find cheaper shipping options. I couldn't praise Sendi... See more

Company replied

Rated 5 out of 5 stars
Verified

If you know how all this works it's flawless and overall a nice experience. Take th time to read the conditions, and prepare your spendings if you don't want to get into too much hassle while importi... See more

Company replied

Rated 5 out of 5 stars
Verified

For anyone looking to make a first time purchase from sendico it's important to note that shipping is likely going to be quite expensive. That said it's still the cheapest way to get some items, espec... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been using Sendico service since 2020. It's a reliable and trusty company with competent personnel who are always ready to help. I do recommend Sendico to anyone who wants to buy and ship goods f... See more

Company replied

Rated 5 out of 5 stars
Verified

I am always very satisfied with the services that Sendico provides. They are fast, the customer support agents are always polite and helpful, and they always package the goods safely and carefully. I... See more

Company replied

Rated 5 out of 5 stars
Verified

I've had a great experience with Sendico and would highly recommend their services. The entire process was smooth, professional, and efficient. Their customer service is outstanding – always helpful,... See more

Company replied

Rated 4 out of 5 stars
Verified

I can finaly update my review. My items ended up arriving very late. But all the items where extremely well packaged and arrived imperfect condition. I have no doubt that whatever you order will arr... See more

Company replied

Rated 5 out of 5 stars

I have made purchases via Sendico over 10 times. Recently I bought a very expensive and rare robot for about $600 USD. Sendico packaged it amazingly and handled applying Fedex insurance to the package... See more

Company replied

Rated 5 out of 5 stars
Verified

I've been using Sendico for a long time. They're reliable, fast, with reasonable pricing. I highly recommend their services!

Company replied

Rated 5 out of 5 stars
Verified

Great service! Really easy to shop and all stages of buying, product inspection and shipping to the UK were transparent and smooth. Shipping was much faster than expected!

Company replied

Rated 5 out of 5 stars
Verified

Thanks for a very well executed experience. My request is that you also print the product value in destination country currency on the package, so that our customs are able to apply the correct val... See more

Company replied

Rated 5 out of 5 stars
Verified

This was a great experience. Was a little bit disappointed about the shipping being so high. You had to pay for extra shipping protection etc. but other than that my Xbox 360 came in with no issues. I... See more

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Rated 5 out of 5 stars
Verified

Sendico is my favourite shopping platform, i have used them more than 30 times for the last 2 years, they always help you out with stuff. I cannot thank you enough Sendico ! Arigatou for everything !

Company replied

Rated 4 out of 5 stars
Verified

Almost everything was good, packaging,information about the package , the condition of the package etc. Only problem is i wasn't informed about possible extra customs fees depending on country which w... See more

Company replied

Rated 5 out of 5 stars
Verified

So far this is the best proxy company i ever try very helpful trust them with my money whenever i have a problem they provide me with the best solution no hidden fees honestly i’m just loyal to this c... See more

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Rated 5 out of 5 stars
Verified

My first time buying with sendico. Everything went really well. Will definitely be using again

Company replied

Rated 5 out of 5 stars
Verified

Simple to use, my item was well packaged and easy to track whilst in transit to the UK I would definitely use Sendico again!

Company replied

Rated 5 out of 5 stars
Verified

Great shopping experience, allows me to buy what I want and search for it too.

Company replied

Rated 5 out of 5 stars
Verified

Overall everything is always packed really well! Thank you for the shipment

Company replied

Rated 5 out of 5 stars
Verified

Unbelievable efficiency, always amazes me how relieable your services are. ありがとうございます

Company replied

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Company details

  1. Online Marketplace
  2. Import Export Company
  3. Online Auction Service
  4. Shipping and Mailing Service
  5. Tractor Dealer
  6. Video Game Store

About Sendico

Written by the company

A large warehouse with many shelves containing Sendico parcels with the words over 1 million items sent on the bottom banner

Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).

A large freighter ship sailing through the ocean containing Sendico parcels shipped by international couriers with the words Affordable Fees & Shipping on the bottom banner

After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!

Sendico support staff happily smiling at their computer screen while serving customers with the words Human Care - No Robots on the bottom banner

At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.

A child reaching into a cardboard box to look at items bought for his Christmas presents which were bought for him on Sendico with a banner with the words Special Moments with Sendico

With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

462 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

Almost everything was good

Almost everything was good, packaging,information about the package , the condition of the package etc. Only problem is i wasn't informed about possible extra customs fees depending on country which was quite high.

July 11, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your honest review. We're glad you had a positive experience with us, and thank you for your comments.

We will discuss how we can make customs fees more obvious to customers going forwards and see what we can do to help here.

Kind Regards,

Sendico

Rated 5 out of 5 stars
Verified

Great delivery service

Fast and simple to work with. Offers a wide range of markets to buy from. Good value for money. I'll definitely order again.

August 21, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your wonderful feedback! We’re glad you found our delivery service fast and simple, and that you enjoyed the variety of markets we offer.

It’s great to know you see value in our service, and we look forward to helping you with your next order!

Kind Regards,
Sendico

Rated 4 out of 5 stars
Verified

Unfortunately

Unfortunately, for some reason, the packaging and shipping of goods took longer. Overall, I am satisfied with the service.

August 14, 2025
Sendico logo

Reply from Sendico

Hi There,

We're happy to here you had an overall positive experience with us! The reason for delays was due to the week long public holiday known as "Obon" in Japan.

While we were still working during this time, couriers were not collecting parcels, so there was a considerable backlog of parcels waiting to be collected.

Service times have now returned to normal, and you shouldn't face any issues going forwards.

Kind Regards,

Sendico

Rated 4 out of 5 stars

Sonu

छपरा रूपनाथ 11 नंबर वार्ड आंगनवाड़ी ब्रह्मस्थान

August 5, 2025
Unprompted review
Sendico logo

Reply from Sendico

आपके संदेश के लिए धन्यवाद। 🙏
अगर आप हमारे सेवाओं या किसी ऑर्डर के बारे में बात कर रहे हैं तो कृपया हमें थोड़ी और जानकारी दें ताकि हम आपकी बेहतर मदद कर सकें। हम हमेशा अपने ग्राहकों को आसान और भरोसेमंद अनुभव देने के लिए तत्पर रहते हैं।

Rated 2 out of 5 stars
Verified

I paid extra for them to check for…

I paid extra for them to check for screen yellowing and no photos were shown of the conditions of the IPS panels. So naturally it came with screen yellowing. a big bummer for me but I guess that’s how it goes. Other than that great packaging.

August 1, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your feedback.

We're sorry to hear that you were dissatisfied with our contents check service. I will provide feedback to our warehouse regarding this and see what can be done to improve on this in future.

As a general rule we not perform device operational checks, but if there was battery in the device we will usually perform photos of it switched on if you ask for them.

Going forwards we will see what we can do to make this service more consistent.

Kind Regards,

Sendico

Rated 5 out of 5 stars
Verified

Always doing good

August 8, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your kind words! 🌟 We’re glad to know we’re consistently meeting your expectations.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Great, fast

It's a great platform to find rare objects, but pay attention to the customs prices (I'm from Italy)!

July 23, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your review! 🌍 We’re happy to hear you're managing to find everything you want on our platform, and thank you for reminding other about customs fees. It's important to know what you're getting into before you purchase anything!

Kind Regards,
Sendico

Rated 5 out of 5 stars

Perfect!

I needed an unusual, big size item from YahooJP. All other proxy-services refused to handle that or had insane fees on it.
Sendico staff was very friendly and helpful from the beginning on, they checked if the item is eligible for export and took care of it. Everything worked out perfectly smooth, highly recommend. Fair pricing, great packaging, no hassle.

August 8, 2025
Unprompted review
Sendico logo

Reply from Sendico

Hi There,

Thank you for the amazing feedback! 🌟 We’re so glad we could help you secure the item that you wanted despite the size restraints (we love a challenge!).

We truly appreciate your recommendation, and look forward to seeing you again when you're next looking to tackle another bulky item!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Best packaging I've ever received

Best packaging I've ever received. They had intentionally flatpacked the cardboard box by item came in and individually bubble wrapped everything. And even included small origami figurines as gifts.

July 23, 2025
Sendico logo

Reply from Sendico

Hi David,

Thank you for the wonderful review! 🌟 We’re so glad you appreciated the care we put into packaging your order and it’s great to hear our little origami friends made you smile too 😊.

We’ll keep working hard to make sure every parcel arrives safe, secure, and with a touch of Sendico charm.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

High quality service after all those…

High quality service after all those years.
Sendico is the place to be, 5 ☆☆☆☆☆ ! 🙏👍🌈

July 23, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for the continued support over the years! 🌟 We're incredibly happy to hear you've had such a consistently positive experience with us. Your kind words and 5 stars mean the world to our team 🙏👍🌈

Looking forward to helping you discover even more great finds from Japan!

Kind Regards,
Sendico

Rated 4 out of 5 stars
Verified

Services are great but it takes a while

Services are great but it takes a while for them to respond to questions, package items and to deliver them to the post office for shipping

July 28, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your honest feedback and kind words about our service! We're truly sorry to hear that the response and handling times didn’t meet your expectations on this occasion.

While we aim to process everything as quickly as possible, certain peak periods or complex orders may cause some delays. That said, we're always looking for ways to improve, and your comments will be shared with our team to help us do better.

We really appreciate your support and hope to serve you even more smoothly next time!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Great Service

Always top-quality service from Sendico, you can't go wrong with them

July 16, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for your wonderful feedback! We’re delighted to hear you’re enjoying our service and truly appreciate your support.

If there’s ever anything more we can do to help, please don’t hesitate to let us know!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

You hold your Promises thanks

You hold your Promises thanks
Not a big fan of the deposit system ( maybe doing something like buyee ) but otherwise you did great ! Item delivered in perfect shape! And reasonable shipping cost

July 15, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for your feedback and for trusting us with your purchase! We're glad to hear your item arrived in perfect shape and that you were happy with the shipping cost. 😊 We understand the deposit system isn’t everyone’s favourite, but it helps us process orders quickly and smoothly. If you have any suggestions on how we could make it feel easier or clearer, we’d love to hear them!

Kind Regards,
Sendico

Rated 4 out of 5 stars
Verified

Pretty good

Overall sendico is a pretty good service. The only thing I don’t like is that when converting your money,(at least from what I saw) it doesn’t really show you exactly how much money of your own currency it’s taking, it only shows you in yen. You kind of have to rely on an online converter, but you can’t really be sure that’s the exact amount that they’re taking when converting it. Besides that, everything else was amazing.

July 14, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you very much for sharing your thoughts and for using our service! 😊 Regarding the currency display, we understand how helpful it would be to see exactly how much is being charged in your own currency during the wallet deposit stage, so we've added it to our development queue to be added ASAP!

If you have any other suggestions or questions, please feel free to reach out to us anytime!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Website is easy to use.

Website is easy to use.

July 9, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you very much for your kind words! We're glad to hear you found the website easy to use. If you have any suggestions on how we could make it even better, feel free to share them with us anytime!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

I think the whole process was…

I think the whole process was hassle-free. All required information provided.

July 17, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for the great feedback! We're glad to hear the whole process felt hassle-free and that you had all the information you needed. If there's anything else you'd like to see added or improved, please let us know anytime!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Sendico

I have been using Sendico for nearly a year and I am thoroughly impressed by their service. Their communication is exceptional, with prompt and clear responses to all my questions and queries, which makes the entire process stress-free. Moreover, they provided incredibly accurate and timely updates on my orders and shipping status, keeping me informed at every stage from warehouse arrival to dispatch and tracking availability. Overall, their top-tier service, combining great customer support with reliable and efficient logistic options, makes them highly recommended for anyone looking to purchase items from Japan.

July 17, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for taking the time to share such a detailed and thoughtful review! 🌸 We’re delighted to hear you’ve had such a smooth experience with our service over the past year.

Clear updates, timely communication, and making the process stress-free are exactly what we strive for, so it means a lot to know we’ve been able to deliver that for you.

If there’s ever anything more we can do to help make your future orders even better, don’t hesitate to let us know!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Print Destination Country Currency Value On Package

Thanks for a very well executed experience.
My request is that you also print the product value in destination country currency on the package, so that our customs are able to apply the correct valuation based on destination country currency.
Regards.

July 8, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for your thoughtful feedback and for the positive review! 🙏

There are countries where we already declare prices in their native currencies, so please get in touch with us at mail@sendico.com, and we’ll pass your country on as a suggestion on to our team for future consideration.

If there’s anything else we can help with or if you have more ideas to improve our service, please let us know anytime!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Shipped cheaply and quickly

Shipped cheaply and quickly! Thanks

July 15, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for your kind words! We're glad to hear your parcel arrived quickly and affordably. Thanks for choosing us, and we hope to assist you again soon!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Very good experience

Very good experience

July 9, 2025
Sendico logo

Reply from Sendico

Hi There!

Thank you so much for your review! We're happy to hear that you are had a good experience with us, and hope to see you again in future!

Kind Regards,
Sendico

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