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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the company's service, highlighting the ease of use and simple processes for purchasing items from Japan. People appreciate the excellent customer service, noting the politeness and helpfulness of the agents. Furthermore, reviewers value the speed and efficiency of the service, from purchase to shipment. Customers are particularly impressed with the company's packaging, describing it as second to none. Reviewers feel confident in the care taken to ensure items arrive safely and in perfect condition. Consumers also appreciate the reasonable fees and the transparency throughout the buying and shipping stages. The company's reliability and trustworthiness are frequently mentioned, with many reviewers expressing loyalty and a willingness to continue using their services.

Based on these reviews

Rated 4 out of 5 stars
Verified

Mostly positive experience. It's unfortunate when shipping prices from seller aren't listed and then you are forced to pay an extremely high rate with no visibility as to why or what the benefit is. M... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently purchased some rare and vintage items from Japan through Sendico, and I’m really satisfied with their service. The entire process — from bidding to delivery in India — was smooth, transpare... See more

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Rated 5 out of 5 stars
Verified

I love Sendico! The process of purchasing always runs smoothly, and my items are packed securely every single time. Parcels are shipped out quickly and arrive in about two weeks (which is fantastic).... See more

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Rated 5 out of 5 stars

I needed an unusual, big size item from YahooJP. All other proxy-services refused to handle that or had insane fees on it. Sendico staff was very friendly and helpful from the beginning on, they che... See more

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Rated 4 out of 5 stars
Verified

Overall sendico is a pretty good service. The only thing I don’t like is that when converting your money,(at least from what I saw) it doesn’t really show you exactly how much money of your own curren... See more

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Rated 5 out of 5 stars

I have used Sendico now for several years importing games and game consoles into my country. They always do an excellent job from using thick walled boxes to lots of bubble wrap. I kind of wish they... See more

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Rated 5 out of 5 stars
Verified

The best and most user-friendly place to import all kinds of things from Japan. Very professional, everything goes smoothly and it's well packed, I really recommend!

Company replied

Rated 4 out of 5 stars
Verified

After reaching out to customer service, I was initially a bit discouraged. But once I received a direct email from Sendico and saw that my shipment was being processed and moved, I felt much better. I... See more

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Rated 3 out of 5 stars

It's great, Its a place where you can surf and buy from Japanese auction websites and stores. However, there are a few problems, the multiple fees they charge. 500 yen (Approx £5) for every item you... See more

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Rated 4 out of 5 stars
Verified

The perfect website or figure collectors, with patience and attention, it's super easy to find a nice catch and spend little money for nice figures directly from Japan. Well packaged, the possibility... See more

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Rated 3 out of 5 stars

I've been using Sendico for retro video games for just over a year now, and my experience had always been great. A couple of weeks ago, however, the search engine suddenly stopped working properly - m... See more

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Rated 5 out of 5 stars
Verified

You hold your Promises thanks Not a big fan of the deposit system ( maybe doing something like buyee ) but otherwise you did great ! Item delivered in perfect shape! And reasonable shipping cost

Company replied

Rated 5 out of 5 stars
Verified

Best packaging I've ever received. They had intentionally flatpacked the cardboard box by item came in and individually bubble wrapped everything. And even included small origami figurines as gifts.

Company replied

Rated 5 out of 5 stars

Excellent service, I have absolutely zero doubts about purchasing through Sendico, the service and pricing is second to none. Never doubt the Japanese they just go above and beyond and take pride in w... See more

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Rated 5 out of 5 stars

I’ve been using Sendico for over 4 years now and in my opinion they’re the best proxy buyer I’ve used. Easy to understand and simple to use, excellent customer service, reasonable fees and their pa... See more

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Rated 5 out of 5 stars
Verified

Extremely quick handling. From purchase on auction to shipment, the process is much quicker than with other proxy companies. The customer service is friendly and responsive. I am not 100% ha... See more

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Rated 5 out of 5 stars
Verified

A great buying experience overall : it's easy to search items on various sites, to place bids or to buy, and to build parcels with multiple items. Every parcel is taylor made with that sense of detai... See more

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Rated 4 out of 5 stars
Verified

The only place I can get my hands on the doujinshis I want. 🔥👊 Really helps that the free storage is half a year too, because most of the time I do need to wait on other doujinshis' release... See more

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Rated 5 out of 5 stars
Verified

By so far this is the best web for shopping and buying things from the japan it’s been about 1 year using it and i cant use any other because this one are very trustful easy no hidden fees or anything... See more

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Rated 5 out of 5 stars

I've imported loads of Yamaha TRX850 parts with Sendico and never one had an issue. They've always been amazingly well packed and on average take just over a week to arrive.

Company replied

Rated 5 out of 5 stars
Verified

I’ve used Sendico multiple times to ship items from Japan to Australia, and every experience has been smooth and reliable. The website is easy to navigate, the process is clear, and shipping optio... See more

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Rated 5 out of 5 stars
Verified

This is now my third order delivered to Australia through Sendico, and once again, I am extremely happy with their service! Using sea freight, the package took around two months to arrive, but as al... See more

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Rated 5 out of 5 stars

Giving a review since I was surprised there was low ratings. Never had an issue with Sendico once. I've had to wait, but that's because I think they have been getting more popular. Fees... See more

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Rated 5 out of 5 stars
Verified

After looking at so many videos of sendico, I finally decided to check them out. Sendico has made it super simple to purchase items from Japan. I didn’t have any problem depositing money into my accou... See more

Company replied

Rated 3 out of 5 stars
Verified

At first it was said that thex can inspect the muffler, write a certificate so it does not contain oil resedue and send it via surface shipping. When the muffler came to them they said the only optio... See more

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Rated 5 out of 5 stars
Verified

Well packaged parcel, everything arrived as described/ordered and they are very lenient when it comes to holding up pending parts until you are ready to ship it all. It took a while to get here but... See more

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Rated 5 out of 5 stars

I've been using Sendico for a few years now and I've never had any issues. Not only is their service fast and efficient, they contact you if they find cheaper shipping options. I couldn't praise Sendi... See more

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Rated 5 out of 5 stars
Verified

If you know how all this works it's flawless and overall a nice experience. Take th time to read the conditions, and prepare your spendings if you don't want to get into too much hassle while importi... See more

Company replied

Rated 5 out of 5 stars
Verified

For anyone looking to make a first time purchase from sendico it's important to note that shipping is likely going to be quite expensive. That said it's still the cheapest way to get some items, espec... See more

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Rated 5 out of 5 stars
Verified

I've been using Sendico service since 2020. It's a reliable and trusty company with competent personnel who are always ready to help. I do recommend Sendico to anyone who wants to buy and ship goods f... See more

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Rated 5 out of 5 stars
Verified

I am always very satisfied with the services that Sendico provides. They are fast, the customer support agents are always polite and helpful, and they always package the goods safely and carefully. I... See more

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Rated 5 out of 5 stars
Verified

I've had a great experience with Sendico and would highly recommend their services. The entire process was smooth, professional, and efficient. Their customer service is outstanding – always helpful,... See more

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Rated 4 out of 5 stars
Verified

I can finaly update my review. My items ended up arriving very late. But all the items where extremely well packaged and arrived imperfect condition. I have no doubt that whatever you order will arr... See more

Company replied

Rated 5 out of 5 stars

I have made purchases via Sendico over 10 times. Recently I bought a very expensive and rare robot for about $600 USD. Sendico packaged it amazingly and handled applying Fedex insurance to the package... See more

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Rated 5 out of 5 stars
Verified

I've been using Sendico for a long time. They're reliable, fast, with reasonable pricing. I highly recommend their services!

Company replied

Rated 5 out of 5 stars
Verified

Great service! Really easy to shop and all stages of buying, product inspection and shipping to the UK were transparent and smooth. Shipping was much faster than expected!

Company replied

Rated 5 out of 5 stars
Verified

Thanks for a very well executed experience. My request is that you also print the product value in destination country currency on the package, so that our customs are able to apply the correct val... See more

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Rated 5 out of 5 stars
Verified

This was a great experience. Was a little bit disappointed about the shipping being so high. You had to pay for extra shipping protection etc. but other than that my Xbox 360 came in with no issues. I... See more

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Rated 5 out of 5 stars
Verified

Sendico is my favourite shopping platform, i have used them more than 30 times for the last 2 years, they always help you out with stuff. I cannot thank you enough Sendico ! Arigatou for everything !

Company replied

Rated 4 out of 5 stars
Verified

Almost everything was good, packaging,information about the package , the condition of the package etc. Only problem is i wasn't informed about possible extra customs fees depending on country which w... See more

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Rated 5 out of 5 stars
Verified

So far this is the best proxy company i ever try very helpful trust them with my money whenever i have a problem they provide me with the best solution no hidden fees honestly i’m just loyal to this c... See more

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Rated 5 out of 5 stars
Verified

My first time buying with sendico. Everything went really well. Will definitely be using again

Company replied

Rated 5 out of 5 stars
Verified

Simple to use, my item was well packaged and easy to track whilst in transit to the UK I would definitely use Sendico again!

Company replied

Rated 5 out of 5 stars
Verified

Great shopping experience, allows me to buy what I want and search for it too.

Company replied

Rated 5 out of 5 stars
Verified

Overall everything is always packed really well! Thank you for the shipment

Company replied

Rated 5 out of 5 stars
Verified

Unbelievable efficiency, always amazes me how relieable your services are. ありがとうございます

Company replied

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Company details

  1. Online Marketplace
  2. Import Export Company
  3. Online Auction Service
  4. Shipping and Mailing Service
  5. Tractor Dealer
  6. Video Game Store

About Sendico

Written by the company

A large warehouse with many shelves containing Sendico parcels with the words over 1 million items sent on the bottom banner

Sendico is a Japanese shopping proxy website where you can buy items from Japanese auction sites (Yahoo Auctions Japan), stores (Amazon JP, Pokemon Center, Nintendo, Uniqlo, Rakuten, Yahoo Shopping) and online flea market sites (Mercari, Rakuma, Surugaya, Nissen).

A large freighter ship sailing through the ocean containing Sendico parcels shipped by international couriers with the words Affordable Fees & Shipping on the bottom banner

After purchase, items can be shipped anywhere in the world using a comprehensive range of shipping services including Fedex, Japan Post, DHL, UPS, at more affordable prices than our competitors thanks to our courier partnerships - shipping with us is even cheaper than shipping it yourself!

Sendico support staff happily smiling at their computer screen while serving customers with the words Human Care - No Robots on the bottom banner

At Sendico, we believe in a human touch, and for that reason all of our support agents are real people. No more sitting through endless robotic replies, just real connections, with real people.

A child reaching into a cardboard box to look at items bought for his Christmas presents which were bought for him on Sendico with a banner with the words Special Moments with Sendico

With great Trustpilot reviews and corporate partnerships such as Mercari, you can rely on us to bring you special items from across the globe for Birthdays, Christmas, and more! By choosing us to shop Japan, you're ensuring peace of mind, every time!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

462 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

The best ever shipping protection

The best ever shipping protection. Every single step of the process is clear.

May 27, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for your kind words! We're thrilled to hear that you appreciated our shipping protection and found every step of the process clear. Your satisfaction means everything to us. 🚚✨

We look forward to assisting you with your next purchase from Japan!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Everything was great

It was easy to use and everything was clear. Plus, the whole process was quick.

May 27, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your wonderful feedback! We're glad to hear that you found the process easy, clear, and quick — that's exactly what we aim for. 😊

We look forward to helping you again soon!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery and very transparent. Would very much recommend!

May 25, 2025
Sendico logo

Reply from Sendico

Hi There,

We're happy to hear you found the delivery fast and appreciated the transparency! We believe clear communication is key to a great shopping experience.

Looking forward to assisting you again soon!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Fast, easy, and responsive.

Fast - From topping up of wallet to purchasing.
Easy - Comprehesive on multiple sites, easy to use and navigate, easy to choose shipping.
Responsive - Request to unblock and services is prompt

May 23, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for the great review! We're glad to hear that you found the process fast, easy, and responsive — that's exactly what we aim for. Whether it's topping up your wallet, navigating multiple sites, or getting support, we’re always working to make things smooth and reliable for you.

We appreciate your support and look forward to helping you with your next purchase from Japan! 🇯🇵📦

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

amazing company!!

I’ve been using this amazing company for many years now! When I first started shopping for Japanese items, I tried out several different companies to compare them. But I quickly discovered that Sendico consistently offered more affordable shipping rates for the exact same items—that was the first game changer for me!

What surprised me even more was that despite the lower cost, the quality of packaging and shipping was far superior. Every package arrived safely, carefully packed, and handled with genuine attention to detail. From the start, I found myself saving money while receiving a higher standard of service.

Over time, as I continued using Sendico, I realized they’re not just a reliable business—they genuinely care about their customers. Their team goes above and beyond to provide thoughtful, personal touches that you wouldn’t expect! On several occasions, I also received a beautifully crafted origami crane (an orizuru) included in my parcels. It’s a small but deeply meaningful gesture :-)

To me, that simple paper crane has come to symbolize everything about Sendico’s approach: generosity, trustworthiness, and connection to the authentic culture of Japan.

I would 100% recommend Sendico and feel lucky to have found them!!

May 28, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for this heartfelt and beautifully written review! 🌸 We're incredibly honored to have earned your trust over the years, and it means the world to us to hear how much you value not only our pricing and service quality, but also the care we put into each package.

Knowing that our efforts help build a meaningful connection between you and Japan makes everything we do worthwhile.

Thank you again for your continued support—we’re so lucky to have customers like you! 💌

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Sendico is just great!!

This is a reliable, affordable service to people that want to buy goods from japan. And it gets better with time.

May 21, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for the glowing review! 🌟 We're truly glad to hear that you've found our service reliable and affordable — and even more so that you've seen it improve over time. We’re always working to make things better for our customers.

Looking forward to helping with your next purchase from Japan!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

I got everything I ordered in good…

I got everything I ordered in good condition thank you so much

May 20, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for the kind words! 😊 We're thrilled to hear everything arrived in good condition. If you ever need help with your next order or have any special items you're hunting for in Japan, we're here for you.

Kind Regards,
Sendico

Rated 1 out of 5 stars

I started using Sendico 5 months ago

I started using Sendico 5 months ago. No problem at all. I don't know what happened but, they never answer support questions, shipping questions, or anything about refunds. They used to be the best service for Japanese goods. I think they are the worst now. Absolutely horrible communication and customer support.

May 27, 2025
Unprompted review
Sendico logo

Reply from Sendico

Hi There,

We're really sorry to hear about your recent experience and appreciate you taking the time to share this feedback. It’s genuinely disappointing to know that our support hasn’t met your expectations lately, especially after several months of smooth service.

We’d like to look into what went wrong and make things right. Please contact us directly at mail@sendico.com with your account details or ticket ID so we can personally investigate and assist you further.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Highly recommended …

I use this company all the time and have done for years. Efficient and hard working with excellent service.

May 23, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for your continued support over the years! 🙏 We're truly grateful for your kind words and loyalty. It's always our goal to provide efficient, reliable service, and we're glad to hear we've delivered that consistently.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

My Xbox 360 came in with no problem.

This was a great experience. Was a little bit disappointed about the shipping being so high. You had to pay for extra shipping protection etc. but other than that my Xbox 360 came in with no issues. I’ll buy again soon!

May 14, 2025
Sendico logo

Reply from Sendico

Hi There,

Thanks so much for your feedback! We're glad to hear your Xbox 360 arrived safely and that the overall experience was a good one 🎮📦

We understand your concerns about the shipping costs—international shipping (especially with protective options) can add up, but we always aim to offer a variety of methods so customers can choose what works best for their needs and budget.

Looking forward to helping with your next purchase from Japan!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Parcels always packed very well

Parcels always packed very well. You get confirmation if ok to get rid of packing material (box, styrofoam).

May 21, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your kind review! We're happy to hear you’ve been satisfied with how carefully we pack each parcel 📦✨

Confirming with you before removing any original packaging is part of our effort to give you full control over how your items are handled. Your trust means a lot to us!

Kind Regards,
Sendico

Rated 5 out of 5 stars

Like this xd

Like this xd

May 26, 2025
Unprompted review
Sendico logo

Reply from Sendico

Hi There,

Glad you like the service! 😄 Thanks for the good vibes—glad you're enjoying the service!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Fantastic service!

I've always had a good experience when shopping with Sendico. Regardless of where I buy, the process is easy and parcels always arrive quickly and well packed. I routinely recommend Sendico to others!

May 15, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for the glowing review! We're thrilled to hear that you've consistently had a great experience with Sendico and that you recommend us to others—that means the world to us. We'll keep working hard to make sure every step, from purchase to delivery, stays smooth and reliable.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Great

Great, as always

May 15, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for the kind words! We're so glad to hear everything was great, as always. We truly appreciate your continued support.

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service

May 8, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for your kind words! We're really glad to hear you had an excellent experience with us. If there's ever anything more we can do to help, feel free to reach out anytime 😊

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

epic

sendico is super epic. i like to buy trinkets from here. website is easy to navigate. they are good at bubble-wrapping my packages. thx guys.

May 14, 2025
Sendico logo

Reply from Sendico

Hi There,

Thanks so much for the awesome review! We're thrilled to hear you're enjoying your trinket hunts through Sendico 🧭✨
We’ll keep the bubble wrap coming and make sure the site stays easy and smooth to use!

Catch you next time — and happy shopping from Japan 🇯🇵📦

Kind Regards,
Sendico

Rated 5 out of 5 stars

bast com

bast com. And best app

May 20, 2025
Unprompted review
Sendico logo

Reply from Sendico

Hi There,

Thank you for your support! 😊 We're glad you're enjoying the Sendico experience—both on the site and the app. If you ever have questions or need help, we're here for you!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

Fast and good packing

Fast and good packing, 10/10

May 8, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for the 10/10 review! 🎉 We're so glad to hear you were happy with the speed and care of the packaging. We hope to assist you again soon with more great finds from Japan!

Kind Regards,
Sendico

Rated 5 out of 5 stars
Verified

great experince

great experince, hope to have deal again soon!

April 22, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you so much for the kind words! 😊 We're happy to hear you had a great experience and look forward to helping you again with your next purchase from Japan!

Kind Regards,
Sendico

Rated 1 out of 5 stars
Verified

Not able anymore to declare value of a…

Not able anymore to declare value of a consolidated package. That was the only plus value to your service.
Also, even if I buy items for myself, it's declared as business for customs. Not god at all.

May 1, 2025
Sendico logo

Reply from Sendico

Hi There,

Thank you for your feedback. Unfortunately, our service must change and adapt to local laws and shipping regulations, and this includes how declared values are handled for consolidated packages.

We’re always looking for ways to improve while staying compliant, and we hope to continue offering value in other aspects of our service.

Kind Regards,
Sendico

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