Just tried to book a ticket with DSB, danish railways, but my 3D-secure code from Nets didn't work, so I needed assistance from customer service. Gave me a 24 hour freepass to be able to make my purc... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Waiting very long time on the phone before getting through. When I got to a person I was transferred to another department which only could help with one part of the issue. Helpful but not satisfied w... See more
Company replied
So Nets.dk blocked my debit card because I was online shopping for some clothes online. Then the company I purchased the item from double charged me afterward. When I called Nets.dk to give them feedb... See more
Company replied
I can't think of a worse service than Nets. I have been using my credit cards in Norway for several years, before Nets was founded without problem. After I moved to Denmark and switched to... See more
Company replied
Worst customer support you can get. We did rebranding and changed our company name four months ago, and since then we are trying to contact Nets to apply these changes of our business name and emai... See more
Although the AI chatbot only goves you a variety of options to chose from and if your problem isn't one of them it's just bad luck, however it is okay. When changing your password, you might need to w... See more
Company replied
Completely useless payment system. Rejects all my valid cards - which work with other systems. I tried repeatedly, didn't work over an extended period of time. The suddenly it worked, two months l... See more
Company replied
Untrustworthy company I've got an email from Alma telling me that she decided to terminate the agreement of online payment after many years of cooperation, really unprofessional, not serious compa... See more
Company replied
I call customer service for technical assistance, My terminal is down and I was given a date to wait for one week, ask them if can be faster cos the terminal is down. I was told the technician were... See more
Company replied
Park their vans in residential areas with no consideration to local residents. They Park on double yellow lines and dangerously close to junctions..... they might be good i their industry but the... See more
Company replied
Contract signed for Nets Online and monthly payments are being taken. When the business actually started then customers called to say that the nets online portal doesn’t work. Called support, first... See more
Company replied
Transaction went through but Net.eu never forwarded me back to seller website. Now seller can't see payment even though money is pulled from my card, and to top it off I can't even initiate a dispute... See more
Company replied
They not provided protection in system against accidental pressing of the button. For the return there must be a system of protection or confirmation of the return operation. All terminals must... See more
Company replied
I've got an email from Alma telling me that she decided to terminate the agreement of online payment after many years of cooperation, really unprofessional, not serious company. Don't trust them for y... See more
Company replied
Worst, not even «AI-chatbot» I’ve ever spoken to. I have called customer support plently of times and waited for such a long time with no response what so ever. Absolute garbage everything so far.
Company replied
My card got blocked on Saturday and I called immediately to have it unblocked. Now it's monday morning and it's still blocked.
"I'm deeply frustrated with Nets as a payment terminal company. The contracts are vague and unclear, and they rely on automatic email confirmations, making it impossible to get proper support or cla... See more
Company replied
useless service, no one knows or can help. employees dont even know name of their CEO, close the firm please
Company replied
Despite all other websites approving my VISA onMitID, today Ive tried multiple times to pay for a service, using MitID as requested and approved but NETS rejecting the payment each time.
Again to day did my small restaurant not get my money from Nets👎🏾
Company replied
Terrible refund website, which keeps crashing
Company replied
Verified
Horrible customer service and slavelike terms for renting terminals in where companies using their services need to pay for 5 years after cancelling contracts. It is a very cynical and greedy company... See more
Nets has prevented one bank costumer to upload his private photo to his credit card. Reason: The photo was not in compliance with Nets Denmark policy because it showed a food dish containing pork.... See more
Company replied
Forget Magento integration with Nets! It's been over two month now since my contract with them is approved. My developer found a problem with their extension and reportert the issue to integration t... See more
Company replied
Nets really know what they are doing. It was easy to talk to them. I explained my problem and they quickly found out how to solve it. The person who helped me out was patient with my bad pronunciatio... See more
Company replied
Did not work by first try. Second time it worked, but was very slow.
spamming company
Medarbejsdersignatur NETS's NemID set up for Business isn't a very user-friendly process. MONDAY: The Danish Business Authority (Erhvervsstyrelsen) sends a snail mail to new co... See more
Company replied
A year ago I closed down all activities with nets, it was not easy by far. Now one year later they start sending invoices. This is very confusing and when I call them, they start sending me around in... See more
The singularly most greedy and incompetent company in DK. They should lose their contracts and their license to operate in general.
Company details
About Nets
Written by the company
About us
Nets is dedicated to make payments easier for our merchant customers, as well as their customers. We offer user-friendly solutions to companies of all sizes and both within physical payments and online. We strive to be merchants’ trusted payment partner, so we do not compromise on security and stability.
Are you in need of support?
Our customer care are ready to answer your questions on phone every Monday to Friday between 8:00-17:00.
You can also find answers to your questions by following the link below.
Support portalContact info
Klausdalsbrovej 601, 2750, Ballerup, Denmark
- +45 44 68 44 68
- payments.nets.eu
2.0
Poor
2K reviews
Replied to 38% of negative reviews
Typically replies within 1 week
Indirectly forcing for accepting long binding period.
My experience with Nets has been a complete disappointment.
In short: I had been using a Nets payment terminal, and in August 2024 I was contacted by a representative claiming that my existing terminal would soon stop working. Instead of a simple replacement, I was sent a completely new device — tied to a 36-month binding contract.
Later, I closed my business and my VAT number, but instead of receiving any understanding or assistance in closing the account, I was told — quite rudely — that I still had to pay for the entire contract period, regardless of my situation.
If you’re considering Nets for payment solutions, think twice. They use misleading wording like “your old terminal will soon be obsolete” to push upgrades that lock you into long and costly agreements. It’s no surprise their average rating is around 2 — and dropping.
September 20, 2025
Unprompted review
Advertisement
Worst customer support you can get.
Worst customer support you can get.
We did rebranding and changed our company name four months ago, and since then we are trying to contact Nets to apply these changes of our business name and email address with no success.
Until today our customers have the old name in their bank account transactions, and this is very frustrating.
No wonder nets has very low score on Trustpilot and very bad reputation, but you wouldn't understand it until you need their help.
September 4, 2025
Unprompted review
The singularly most greedy and…
The singularly most greedy and incompetent company in DK.
They should lose their contracts and their license to operate in general.
July 20, 2025
Unprompted review
Despite all other websites approving my…
Despite all other websites approving my VISA onMitID, today Ive tried multiple times to pay for a service, using MitID as requested and approved but NETS rejecting the payment each time.
June 19, 2025
Unprompted review
My card got blocked on Saturday and I…
My card got blocked on Saturday and I called immediately to have it unblocked. Now it's monday morning and it's still blocked.
May 17, 2025
Unprompted review
Advertisement
spamming company
May 13, 2025
Unprompted review
A year ago I closed down all activities…
A year ago I closed down all activities with nets, it was not easy by far.
Now one year later they start sending invoices. This is very confusing and when I call them, they start sending me around in different departments.
May 1, 2025
Unprompted review
Park their vans in residential areas and on double yellow lines....
Park their vans in residential areas with no consideration to local residents. They Park on double yellow lines and dangerously close to junctions..... they might be good i
their industry but they have no care about the community or members of the public.....absolutely appalling!!!
March 16, 2025
Unprompted review
Reply from Nets
Thank you for your feedback.
I’m sorry to hear about your experience with our vans in your area. We always aim to be considerate and follow parking regulations, so this is certainly not the impression we want to leave. I appreciate you bringing this to our attention.
If you have specific details about the location and time, I’d be happy to pass this on to the relevant team to ensure we address the issue appropriately.
Best regards
Ali
Advertisement
Untrustworthy company
Untrustworthy company
I've got an email from Alma telling me that she decided to terminate the agreement of online payment after many years of cooperation, really unprofessional, not serious company. Don't trust them for your business as they can cancel the service anytime
I tried to contact them in 2 weeks without any reply, very disrespectful
February 13, 2025
Unprompted review
Reply from Nets
Thank you for your feedback, and I’m really sorry to hear about your experience.
I completely understand how frustrating it must be to have your agreement terminated after years of cooperation, especially if you haven’t been able to get in touch with us for further clarification. That is certainly not the experience we want to provide.
I’d really like to look into this for you and understand what has happened. You should have received a message from Trustpilot where you can reply with the email address linked to your agreement. This will help me locate your case and ensure you get the response you need.
Looking forward to hearing from you and hoping we can find a solution.
Best regards,
Ali
Untrustworthy company
I've got an email from Alma telling me that she decided to terminate the agreement of online payment after many years of cooperation, really unprofessional, not serious company. Don't trust them for your business as they can cancel the service anytime, especially if you have a foreign name
February 7, 2025
Unprompted review
Reply from Nets
Hi Adam,
Thank you for sharing your feedback.
I’m sorry to hear about your experience. I would like to better understand what happened in your case. Decisions regarding agreements are based on multiple factors, and I assure you that all customers are treated equally, regardless of their background.
I’d really like to look into this further for you. If you could respond to the message Trustpilot has sent you with your contact details, we can investigate what happened and clarify the situation.
I appreciate your time and hope to hear from you.
Best regards,
Ali
Stay away at all costs
Transaction went through but Net.eu never forwarded me back to seller website. Now seller can't see payment even though money is pulled from my card, and to top it off I can't even initiate a dispute as the Net website is completely broken and a huge waste of time as responses are not saved - so prepare to rewrite every single detail about your despite multiple times, only to be met with cryptic errors and customer service that simply say "yeah we are having some issues, try again later" - as if I didn't already spend 30 min trying to so this by myself first.
January 21, 2025
Unprompted review
Reply from Nets
Hi Erik
Thank you for your review - it sounds like this matter actually concerns your bank, so I recommend reaching out to them directly for assistance.
I am sorry to hear that you had an unpleasant experience while shopping online.
I hope you understand that this situation is not directly related to us, but rather a measure to protect users during online transactions.
Therefore, I would greatly appreciate it if you would consider revising your review of Nets on Trustpilot.
I wish you a great day.
Best regards
Ali
Contract signed for Nets Online and…
Contract signed for Nets Online and monthly payments are being taken. When the business actually started then customers called to say that the nets online portal doesn’t work. Called support, first I was told that “everyone is on holiday” so nothing could be done. Called back after the New Year and I was told that my contract had been terminated months ago but couldn’t say why. All the while I am still paying subscription fees. Finally got a response that there had been a mistake, but that I would have to wait another 7 days for the online payments to be active as they had to do a “major system update” first. No alternative solution could be provided. So actually more than 10 days loss of online business which is terrible for a startup. Who takes responsibility? Not Nets obviously.
January 2, 2025
Unprompted review
Reply from Nets
Hi Ray
Thank you for your review.
I’m sorry to hear about your frustration with our service. We always strive to provide clear and effective support, and I regret that this wasn’t your experience.
If you’re willing to share more details about your specific issue, we’d like the chance to assist you further. Please feel free to respond to the Trustpilot message with additional information.
We value your feedback and will use it to improve our services.
I wish you a great day.
Best regards
Ali
Advertisement
Where is my money?
Again to day did my small restaurant not get my money from Nets👎🏾
December 19, 2024
Unprompted review
Reply from Nets
Hi Thomas
Thank you for your feedback.
I’m very sorry to hear about your experience and understand how frustrating it must be not to receive your payments on time.
To investigate this further and resolve the issue as quickly as possible, I kindly ask you to respond to the message sent by Trustpilot with your business details. This will help us locate your account and address the matter directly.
We strive to ensure a smooth payment process, and I hope we can rectify this situation promptly.
Best regards
Ali
They not provided protection in system…
They not provided protection in system against accidental pressing of the button. For the return there must be a system of protection or confirmation of the return operation. All terminals must have confirmation of the return operation. How is it
possible that when the button is pressed accidentally, there is no
confirmation of the return operation, it
is incredible.
Our employee accidentally pressed the button, he does not have access to the merchant card and he made automatic refund without approval.
Nets support same time telling me "stories" that it is not possible.
We lost money.
I do not recommend Nets if you don't want to lose your money.
December 2, 2024
Unprompted review
Reply from Nets
Hi Tatiana
Thank you for your review.
I’m sorry to hear about your experience. Some of our terminals do have settings or features that can help prevent accidental refunds, but it depends on the specific terminal you’re using.
I recommend reaching out to our customer service team, who can check whether your terminal supports this functionality and help you configure it if available.
We truly value your feedback, as it helps us improve both our products and the support we offer.
If you need further assistance, please don’t hesitate to contact us again.
I wish you a great day.
Best regards
Ali
Trash
Worst, not even «AI-chatbot» I’ve ever spoken to. I have called customer support plently of times and waited for such a long time with no response what so ever. Absolute garbage everything so far.
November 28, 2024
Unprompted review
Reply from Nets
Hi Martin
Thank you for your review.
However, I’m a bit unsure about your inquiry.
If your issue relates to your payment card, I kindly ask you to contact your bank, as they are responsible for the setup and management of your card.
I’m sorry to hear about your negative experience with our system and customer support. I fully understand how frustrating this must be, and it’s certainly not the level of service we aim to provide.
If your inquiry concerns something else, please reply to the message Trustpilot has sent you with more details. This will allow us to investigate the matter further and assist you in the best possible way.
I wish you a great day.
Best regards
Ali
I call customer for technical…
I call customer service for technical assistance,
My terminal is down and I was given a date to wait for one week, ask them if can be faster cos the terminal is down. I was told the technician were overwhelm since September. It’s November now and he says he also not sure when this issue can be solved.
This is totally unacceptable, we as merchant are not using this service for free.
November 14, 2024
Unprompted review
Reply from Nets
Hi James
Thank you for your review.
I'm truly sorry to hear about your experience with the delay in resolving your terminal issue. I completely understand how critical it is to have your terminal functioning, especially when running a business.
We strive to provide timely support, and I regret that we’ve fallen short in this case. I want to investigate this further to understand the situation and ensure we find a solution for you as quickly as possible.
Could you please respond to the message sent via Trustpilot with your contact information? This will help us prioritize your case and follow up with you promptly.
Thank you for your patience, and I hope we can resolve this to your satisfaction soon.
I wish you a good day.
Best regards
Ali
Advertisement
Support could be better
Although the AI chatbot only goves you a variety of options to chose from and if your problem isn't one of them it's just bad luck, however it is okay. When changing your password, you might need to wait around 24 hours for it to work, but had to find this out myself. I Hope they will get an actual person to at least sit and assist with problems, or maybe an Email for more "serious" stuff.
October 26, 2024
Unprompted review
Reply from Nets
Hi David
Thank you for your feedback.
Your insights are incredibly helpful as we work to improve the service experience for all our customers.
I’m sorry to hear that your experience with our support didn’t meet your expectations. Our virtual assistant, Netta, is designed to handle a variety of common inquiries, and if necessary, she can quickly connect you with one of our live agents who are ready to assist directly. I understand that this wasn’t fully clear, and I appreciate you bringing it to our attention.
If you’re still facing any challenges or have further questions, please don’t hesitate to reach out.
I wish you a good day.
Best regards
Ali
Great Service and products
Great Service and products. Every time I meet problems or questions, they always solve it on time and positive.
October 9, 2024
Unprompted review
Reply from Nets
Thank you for your kind review.
I'm so pleased to hear that you've had such a positive experience with our service and products. We always strive to resolve any issues promptly and efficiently, so it's wonderful to know that this has been your experience.
If you ever have any further questions or need assistance, feel free to reach out - We're always here to help you.
I wish you a good day.
Best regards
Ali
"I'm deeply frustrated with Nets as a…
"I'm deeply frustrated with Nets as a payment terminal company. The contracts are vague and unclear, and they rely on automatic email confirmations, making it impossible to get proper support or clarification. Their lack of responsibility is unacceptable."
October 8, 2024
Unprompted review
Reply from Nets
Hi Lulu
Thank you for taking the time to share your feedback.
I’m sorry to hear about your frustration with the clarity of our contracts and communication process. It’s important to us that our customers fully understand the terms of their agreements and receive the support they need.
To ensure we address your concerns, I would appreciate it if you could provide a bit more detail on the specific issues you've encountered. Trustpilot has sent you a message requesting further information, so please respond with the email linked to your account. This will allow us to review your case and offer the necessary assistance to clarify any misunderstandings.
I hope we can resolve this to your satisfaction, and I look forward to hearing from you.
I wish you a good day.
Best regards
Ali
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.