SS

Serdar Senol

Denmark

Reviews

Review of Nets


Rated 1 out of 5 stars

Indirectly forcing for accepting long binding period.

My experience with Nets has been a complete disappointment.
In short: I had been using a Nets payment terminal, and in August 2024 I was contacted by a representative claiming that my existing terminal would soon stop working. Instead of a simple replacement, I was sent a completely new device — tied to a 36-month binding contract.
Later, I closed my business and my VAT number, but instead of receiving any understanding or assistance in closing the account, I was told — quite rudely — that I still had to pay for the entire contract period, regardless of my situation.
If you’re considering Nets for payment solutions, think twice. They use misleading wording like “your old terminal will soon be obsolete” to push upgrades that lock you into long and costly agreements. It’s no surprise their average rating is around 2 — and dropping.

September 20, 2025
Unprompted review

Review of Norlys


Rated 5 out of 5 stars

Competitive pricing and great customer service!


Very convenient service and useful app they have. I am happy that I started using Norlys! To be honest, everything is much better after getting service from Velkommen :)

July 2, 2025

Reply from Norlys

Hi Serdar

Thank you for your wonderful review! We're thrilled to hear that you're happy with our competitive pricing, great customer service, and the convenience of our services and app. It's fantastic that everything has improved for you since joining Norlys. Your positive experience is important to us, and we aim to continuously provide service that meets your expectations.

If you have any questions or need further assistance, please feel free to reach out to us.

Best regards,
Sidse - Norlys

Review of MyHeritage


Rated 1 out of 5 stars

For my family I bought 3 sets for…

For my family I bought 3 sets for testing DNA recently with Black Friday campaign. I didn't even know it was with a month trial campaign which follows auto renewal when period is over. I basically got shocked when 1,5k was taken from my account for a yearly renewal, which I never wanted or asked for. Sad to has such experience because it is my second time I purchased product from myHeritage and first time there was nothing like that. If I wanted to have full package, I could easily go and subscribe from your website but this is a bit aggressive selling strategy even for the feature I didn't activate or used even I received a monthly trial. Suggest not to use this platform, they became tricky.

January 3, 2025
Unprompted review

Reply from MyHeritage

Dear Serdar,

Thank you for your feedback.

We understand that you did not want to subscribe, and we would like to make things right.

Please contact us at vipcare@myheritage.com so we can assist you further. Kindly include a link to this review as a reference.

Thank you in advance.

Sincerely,
Samuel
MyHeritage Customer Care

Review of Velkommen


Rated 1 out of 5 stars

Please stop stealing my money and my time...

I haven't seen anything like Velkommen.dk. I have been charged 17299 dkk for electricity even though my heat pump was registered in their system and in BBR. I have reached out customer service 3 times and I was promised to be refunded around 13000 dkk back but nothing so far. Their AIBot is useless, no reply in chat by customer service... When I was writing this, I was on the line and I had to wait minimum 90 minutes so far. I don't know, can be longer even. I am seriously considering to apply Police for aggravated fraud because I can't find a better case name for that. I strongly recommend people to avoid this company.

July 18, 2024
Unprompted review

Reply from Velkommen

Dear Serdar,

I am truly sorry to hear about the issues you've experienced with our service and the frustration caused by the high charges and lack of response. This is certainly not the experience we aim to provide our customers.

I will look into your case, and contact you so we can solve this as fast as possible.

Best Regards,
Tobias
Velkommen A/S⚡🔌

Review of one.com


Rated 1 out of 5 stars

Expensive packages

I have been a customer of one.com for almost 10 years. This week I received a letter which indicates the new pricing. One of the reasons why I was using "one.com" was low cost but the latest price update is unacceptable and expensive if I compare with other competitors. I have 3 different domains hosted by them and unfortunately, I am going to migrate as soon as possible.

April 14, 2021
Unprompted review

Reply from one.com

Hello Serdar,

Thank you for your review and feedback. I’d like to look into your case and help out if I can. Please feel free to reach out to me personally by sending a mail to service@one.com and mentioning me – Ed, so that I can check and review your case personally.

I will be waiting for your reply.

Review of Outnorth

Review of Worldline Global


Rated 1 out of 5 stars

Literally painful

Nontransparent
Repeatedly broken terminals
Termination of terminals without notice
Difficulty with ending up contract
After termination, they keep sending invoices.(so far we received 4)

It is a total disappointment and suggest no-one to buy their service.

June 4, 2020
Unprompted review

Reply from Worldline Global

Hello Serdar,

We are sorry to hear about your experience with our service. Customer experience is our top priority – and we know how important it is, that things are simple for you, as our merchant.
We would like to help you and solve this matter, but we are not able to find you in our systems.
In order for us to find you and support from here, we need you to provide some identification about your shop, please.

You can write back to us here, or on support@bambora.com

Best regards

Heidi Jørgensen
Customer Support Manager