Support could be better
Although the AI chatbot only goves you a variety of options to chose from and if your problem isn't one of them it's just bad luck, however it is okay. When changing your password, you might need to wait around 24 hours for it to work, but had to find this out myself. I Hope they will get an actual person to at least sit and assist with problems, or maybe an Email for more "serious" stuff.
Reply from Nets
Hi David
Thank you for your feedback.
Your insights are incredibly helpful as we work to improve the service experience for all our customers.
I’m sorry to hear that your experience with our support didn’t meet your expectations. Our virtual assistant, Netta, is designed to handle a variety of common inquiries, and if necessary, she can quickly connect you with one of our live agents who are ready to assist directly. I understand that this wasn’t fully clear, and I appreciate you bringing it to our attention.
If you’re still facing any challenges or have further questions, please don’t hesitate to reach out.
I wish you a good day.
Best regards
Ali
