Thank you for your review - we greatly appreciate your feedback.
I’m sorry to hear that your experience wasn’t ideal, and I would like to investigate the matter further to address your concerns. However, I’m a bit uncertain about the specifics of your review and don't fully understand the details you're referring to.
You should have received a message from Trustpilot requesting your contact information. I kindly ask that you respond to that message so I can locate your details in our system and better understand your situation.
I look forward to hearing from you and wish you a good day.