Denmark
Review of Legaldesk.dk
Quick and easy solutions. When I was stuck, customer service was quick to explain the way forward.
Reply from Legaldesk.dk
Hello Ray,
Thank you for your feedback! We are very happy to hear that you found our solutions quick and easy. We are always happy to help, so if you need any help when using Legal Desk in the future, please don't hesitate to reach out.
Have a nice day :-)
Kind regards,
Legal Desk-team
Review of Nets
Contract signed for Nets Online and monthly payments are being taken. When the business actually started then customers called to say that the nets online portal doesn’t work. Called support, first I was told that “everyone is on holiday” so nothing could be done. Called back after the New Year and I was told that my contract had been terminated months ago but couldn’t say why. All the while I am still paying subscription fees. Finally got a response that there had been a mistake, but that I would have to wait another 7 days for the online payments to be active as they had to do a “major system update” first. No alternative solution could be provided. So actually more than 10 days loss of online business which is terrible for a startup. Who takes responsibility? Not Nets obviously.
Reply from Nets
Hi Ray
Thank you for your review.
I’m sorry to hear about your frustration with our service. We always strive to provide clear and effective support, and I regret that this wasn’t your experience.
If you’re willing to share more details about your specific issue, we’d like the chance to assist you further. Please feel free to respond to the Trustpilot message with additional information.
We value your feedback and will use it to improve our services.
I wish you a great day.
Best regards
Ali
