They not provided protection in system…
They not provided protection in system against accidental pressing of the button. For the return there must be a system of protection or confirmation of the return operation. All terminals must have confirmation of the return operation. How is it
possible that when the button is pressed accidentally, there is no
confirmation of the return operation, it
is incredible.
Our employee accidentally pressed the button, he does not have access to the merchant card and he made automatic refund without approval.
Nets support same time telling me "stories" that it is not possible.
We lost money.
I do not recommend Nets if you don't want to lose your money.
Reply from Nets
Hi Tatiana
Thank you for your review.
I’m sorry to hear about your experience. Some of our terminals do have settings or features that can help prevent accidental refunds, but it depends on the specific terminal you’re using.
I recommend reaching out to our customer service team, who can check whether your terminal supports this functionality and help you configure it if available.
We truly value your feedback, as it helps us improve both our products and the support we offer.
If you need further assistance, please don’t hesitate to contact us again.
I wish you a great day.
Best regards
Ali
