On Top Up Reviews 3,544

Bought a single time top up, and then a month later another charge was taken from my account, and I found I couldn't access my account as it didn't recognise my email address which raised alarm bell... See more

not sure if it is activated or not - dont like doing it this way

My daughter bought me a months data when visiting the UK in the beginning of August after paying the initial payment of 23.78 with my UK bank card approx five days later they took another 49 p... See more

Did one top up when visiting family in UK and since then they continually took money from my account. I never clicked an auto renewal option.& not even sure I can add the top ups they subsequently too... See more

Most terrible service ever!!!! Last month bought a £10 top up on my sons phone was charged £11.89. Said it would automatically top up the number never did so when I went on the website for the voucher... See more

Ontopup is a complete rip-off. I used their site once to top up my son’s phone — and since then, they’ve taken 4 payments without my consent! I don’t even use that number anymore. No way to cancel, n... See more

Will not top up my phone when £28 75 was taken from my bank account. Then you have to go through so much just to get a lot of nonsense from whyoever you are talking to.Why do you not just put the mone... See more

SCAM. DO NOT USE THIS SITE. I topped up once using this service but in addition to never recieving the original top up, they then proceeded to set up recurring payments for £47.56. SCAM, SCAM, SCA... See more

be ware this company not part of vodafone like they claim has they took 2 lots of money now from my account and i havent had the top up money added to my phone donot use the company

Beware. This business is holding itself out as an agency of EE using the EE logo to attract customers. Once paid over, they do not credit the account despite holding out that the payment you make will... See more

Appalling company using scam tactics. I topped up my son’s phone only once using Ontopup believing they were affiliated with giffgaff, as they were using the giffgaff logo, and 8 months later have dis... See more

DO NOY USE THIS COMPANY I did a one time top up and 4 weeks later they took money from my account without my permission or knowledge as a subscription ,I demanded a refund but got an email telling me... See more

- ontopup.com This company is a bunch of scammers They advertising on the top of Google Listing and pretend to TESCO I topped with £20 and they added £ 3. .There is no mention of listing... See more

SCAM COMPANY Accidently used this fraudulent outfit when trying to top up an O2 sim. No email or activation code and product not actually suitable for what I needed. As funds didnt get credited I c... See more

They have been taking £11.89 from my bank account and making you believe its paying EE sim card. I called EE and they have never received any payments from them. I have asked for 3 months payments ret... See more

I have just looked through my Bank statements and can see that there are payments out to ontopup each month! I have not signed up for this and have absolutely no idea why they have been taking them.... See more

Do not use , i accidentally pressed Vodafone instead of ee and phoned them to tell them my issue, no help just told me I could use only with Vodafone. Will definitely not be using again .

Scam Alert: Avoid Ontopup at All Costs!⚠️ I regret using Ontopup—it's a complete scam! They deducted money from my card but never credited my phone. After checking online, I found dozens... See more

Fraudulent and deceptive. Illegally deducting money from my account every month month. I never signed up for recurring payments Now making me jump through hoops I’ve emailed them seve... See more

Dirty thieving tossers. Yes that's exactly what you are. Just been on the phone talking to fraud department from my bank. Had to cancel my card on their recommendation because I couldn't use it to... See more

I believed I was purchasing a one-time top-up, Im fairly tech and web savvy but I certainly didn't notice any repeat order agreements. 9 months later I have found that a repeat payment has been ta... See more

Stay well away from ONTOPUP.COM they are just a scam, they dont top up your phone and automatically repeat topup payments, when contacted they say you recieve a voucher but no voucher arrives, when yo... See more

I topped up once and they continued to take payment every month, after contacting customer support, I was advised that I had activated the auto top up feature, absolutely not true. They have adv... See more

Bought a top up through these by accident instead of landing on giffgaffs site I landed on onto up and top up with my mobile number and email. After realising this was a third party broker I calle... See more

I purchased an online top up for my mum on the 13th August 2025 as she’s not very technically minded. Today they taken another £10 top up from me (£11.89) without permission or me signing up to... See more

I am disgusted how this company fools people into making money. It looks like an official EE web site,you don’t stop with the initial money you have taken, but take money each month from peoples acco... See more

Never knew signing up to a subscription took money out my account after a top up for my 82 year old dad. Just by accident I found this new subscription contracted bank to cancel it's a scam in the fin... See more

Update 1- have been contacted by ontopup to reiterate they will not give me a refund! Original post - I mistakenly bought a voucher from ontopup thinking I was buying from EE website. Was needing... See more

I purchased a one off top up in March and have noticed today money has gone out every month since. I did not set this up and have tried to get this cancelled but unsure it if has been done as it is s... See more

DO NOT USE their services. I've used them once and now I was paying them monthly. I never enroll for a subscription. Shady company and subhumans.

My sister is quite a bit older than me and isn’t very confident about putting money on her mobile phone so I offered to do it for her. I put £10 on using On Top Up but the money never went on the phon... See more

I have a Tesco mobile phone contract and decided to also get a PAYG SIM from them,so when I'm off work other phone is not used. Went to Tesco top-up site Bought top-up then received an email... See more

If I could give zero stars I would as this is not the first I've had problems, this time I've paid for a top up been sent voucher pin and when I've redeemed with network no credit has come through and... See more

Misleading Service – £20 Top-Up Turned Into a Bundle I Never Ordered I purchased a £20 Vodafone top-up on 18 August 2025 at 12:16 AM through OnTopUp. At the time of purchase, my balance w... See more

DO NOT USE THIS SITE. Accidentally used on top up for a £50 top up thinking I was using a proper provider. Just seen that they billed me for £59.45! No where was a commission mentioned at any point... See more

Scam company!!! Avoid at any cost! They give you a voucher ones and then they start pulling unusual and repeated payments out of your account, basically stealing many from you. AVOID!!!!

I mistakenly clicked on ONTOPUP I am with giffgaff and generally pay £8 on a rolling monthly system. On this instance I needed to pay in £10 so I could make an urgent phone call. ONTOPUP charged me... See more

Extremely complicated and slow. I assumed that this was the top up for my provider. It was extremely complicated and annoying. I won't use this site again AND they charged me extra. Avoid

If I could give this scam site ZERO stars, I would. Absolute crooks. They didn’t even send me the code straight away I had to call them just to get what I paid for. Only after I chased did they email... See more

Firstly I paid for a topup on a thursday and they didn't credit the phone until after a phone call on the following monday. Second they charged £18. for a topup that costs £10 direct with vodafo... See more

We were referred to them by a Customer Rep of EE (another dreadful company) to pay a bill for mobile use and all they did was take our money and DID NOT PAY EE

Completely misleading dishonest company. They are using the EE logo to pretend they are that company. Do not get scammed

Topped up my sons account, money taken but top up is not working.

Complicated website, stay away please look like scum

A complete scam do not use this scam top up business

It's Wonderful and easy to use.

If I could give a zero I would have done Thought I was buying a top up voucher from THREE - clearly not as one month on they have taken another £20 from my account - they say the automatic renewal w... See more

Brazen scammers who easily take your money for a non-existent service! And this is happening in the UK, not some Third World country. A great disgrace to good old England, unfortunately! P.S.The hea... See more

Total scammers. You call Vodafone to top up using their automated service and you get TWO transactions coming out of your account. Double the amount you want/need. Plus these are not ONE OFF payments... See more