Contact them if you need help
Like others, I used the top-up facility once (my partner paid for it) and did not want a subscription. But a month later another payment was taken out of my partner’s bank account. I went to the Onetopup website and used their contact system to tell them about this. To their credit, they got back to me within 24 hours, investigated the situation, and sorted a refund. All I had to do was provide a screenshot of my partner’s bank statement, showing the unwanted subscription payment. So although I was concerned after reading their reviews on here, they acted promptly with personal emails (instead of generic ‘Your enquiry is being dealt with’ messages).
Reply from On Top Up
Hi Sarah,
Thank you for taking the time to post a review. We truly appreciate any customer feedback, as we always aim to improve our service.
Feel free to let us know if you have any further concerns, simply by confirming the registered email address of the account in question. You can find us at the following link: https://ontopup.com/contact.
Warm regards,
Kristen
