cathy

Wish I hadn’t used this company and just went direct to Tesco. I haven’t been able to apply the voucher to the phone and did not realise there was going to be a processing fee. £23.78 wasted.

Immediate and professional response. This is a company that truly recognise their client base and work hard to support you with whatever they do. I have never come across a company that responds as quickly and efficiently. Well done. 👏

I won’t be shopping with these again. They charge for delivery (fair enough) but then also for a return. What it cost me is almost the same as the item. Totally fuming 😡

Further to the response below, I have already communicated with the company and it has been responded to as this is your process. It doesn’t change any of what I have said above. It seems to be common practice to respond to a negative comment with please contact us, but it doesn’t make a difference.

It is worth customers looking on social media as I was flabbergasted at the number of negative comments.

Definitely lost me as a customer.

Bought a small adult ladies wetsuit for my 12 year old, which fits perfectly. The size guide really helps to get it right. Appears good quality and arrived within a very short period of time.

One bracket was missing, otherwise just what we needed. Next day delivery as promised.

Same company as rosemelle. Scam and should be shut down.

Monies came out of account within minutes and no confirmation email received, I chased this and had an email to say: The product you purchased is in hot-selling now, and it needs some working days for hand-making and customize, we will do our best to arrange your order in priority.And we just rushed our factory for your kind order.

They gave me a reference.

I then checked the payment which says from Hong Kong, whereas they claim to be Atlanta, USA.

After 15 days (they claim to post within 7-10 days) I checked on the order and it says packed, but not shipped. I have therefore requested a refund. Let's hope I get it.

I wish I had read these reviews before placing an order. Placed my order on 20th February and it said 5-7 days before arrival. I have emailed twice and had two responses to say they had been delayed, which was fair enough - but still no mats 25 days later. I will be requesting a refund.