Morgans Plumbing & Heating Reviews 588

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to providing excellent service. Consumers highlight the professionalism, knowledge, and friendliness of the staff, noting their willingness to go above and beyond to assist with any issues or concerns. People appreciate the prompt response times, efficient work, and clear communication throughout the entire process, from initial inquiry to job completion. Consumers express satisfaction with various aspects of the company's services, including boiler installations, oil tank replacements, and general plumbing and heating repairs. Reviewers are particularly impressed with the quality of workmanship, attention to detail, and the team's dedication to ensuring a tidy and hassle-free experience. People also value the competitive pricing and the overall value for money offered by the company.

Based on these reviews

Rated 5 out of 5 stars

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time. This is the second time I’ve... See more

Rated 5 out of 5 stars

Repairs were swiftly and efficiently done and the office kept us informed while waiting for a part. The boiler technician a young man named Oliver who did the repairs is an asset to the company, fr... See more

Rated 5 out of 5 stars

We've just had Chris, Tom, and Sam here fitting a new oil boiler, a new cylinder, and renewing pipework. We were initially quoted 3-4 days for the work, but they completed in 1.5 days. They arriv... See more

Rated 5 out of 5 stars

First time using this company and will be using them from now on. Tom the engineer was friendly and very informative and carried out an annual service picking up a problem that required a second visit... See more

Rated 5 out of 5 stars

Morgan Plumbing came to remove an old oil tank that was left on the property when I moved in. They were professional, polite and efficient. I would definitely recommend the firm and use them again... See more

Rated 5 out of 5 stars

Adam arrived on time as arranged. Got to work straight away on the full heating system flush. Had all equipment required outside the back door so no mess in the bungalow. He was very approachable and... See more

Rated 4 out of 5 stars

I take my hat off to these guys, they work incredibly hard. Their days are long and the work is arduous. Unfortunately the weather conspired against us so what was initially a two-day billing to repla... See more

Rated 5 out of 5 stars

Top quality service from start to finish - very impressed with this company and in particular the young man who came to give me a quote and then installed a new oil tank completely on his own two day... See more

Rated 5 out of 5 stars

My initial enquiry about removing an oil central heating tank was handled by Jade ( Customer Service). she did a fantastic job in getting a quote back to me within 2 hours. Max and Chris were the e... See more

Rated 5 out of 5 stars

All of the members of staff I dealt with were extremely helpful, the engineers who visited my home were very polite and they did a first class job. I now have a working boiler, thanks to Morgan Plum... See more

Rated 5 out of 5 stars

We had all of our radiators replaced in the property by Morgan's that involved work from complete re-piping (towel rail & vertical) to intricate extensions of existing 10mm pipes. All of this was carr... See more

Rated 5 out of 5 stars

Our heating wasn't working despite a full tank of oil and a 2 year old Worcester Bosch boiler. I phoned Morgans plumbing and heating first thing on a Friday morning and they very kindly arranged for a... See more

Rated 5 out of 5 stars

We have just had a new oil tank fitted in a different location to our old one and must say how impressed we have been with Morgans. The survey was carried out in a matter of days and a quote was recei... See more

Rated 5 out of 5 stars

Our experience has been excellent, Jade responded very quickly with a quote when our oil tank started leaking and a few days later Tom arrived (after a long day) and installed a replacement, and answe... See more

Rated 5 out of 5 stars

Having developed a problems with my gas boiler (Worcester) I contacted Morgans Plumbing & Heating after getting their details from the Worcester Bosch website. The team at Morgans were friendly pol... See more

Rated 5 out of 5 stars

From asking for a quote to finally installing the oil tank, we couldn't have asked for a better service. Jade in the office, so knowledgeable and cheerful to Tom the engineer, who working on his own,d... See more

Rated 5 out of 5 stars

We have just had a new Worcester Bosch boiler fitted today by Adam. He did a wonderful job and explained in detail everything we needed to know about the system. We highly recommend Morgans Plumbing a... See more

Rated 5 out of 5 stars

Thank you! Had an issue with our external oil boiler on a Saturday morning and I found myself frantically searching through Google for a local company who would be able to visit. I stumbled across... See more

Rated 5 out of 5 stars

We had a problem with leak on the heating system and both Chris and Tom did a brilliant job in fixing the problem. They were very knowledgeable and professional in fixing a tricky problem.

Rated 5 out of 5 stars

Morgans installed my new boiler last year, all very well done. Just had their annual service on my Worcs.Bosch Oil boiler. Work carried out by LUKE. Such a pleasure to have a very professional and... See more

Rated 5 out of 5 stars

Had Morgans out to replace an LPG boiler in a park home for my mother in law who is extremely venerable when her back boiler was condemned by British Gas. Morgans arrived promptly to qive a quote (wh... See more

Rated 5 out of 5 stars

After getting old boiler fixed another problem occured which was unfixable, so decided to get a new Worcester boiler, great price and installed it in a day, clean and tidy work Would recommend them... See more

Rated 5 out of 5 stars

We chose Morgans after having several quotes for a replacement oil boiler. Their quote was very competitive. Every aspect of dealing with this company was excellent. Office staff were polite, helpful... See more

Rated 5 out of 5 stars

Needed an LPG engineer for our boiler and Morgans found a date then when our water leak worsened they swapped some appointments to fit us in earlier. Our engineer; Chris, was on time and friendly t... See more

Rated 5 out of 5 stars

I have used Morgans Plumbing and heating a few times now for breakdowns and a replacement boiler in one of my flats. They've always provided an excellent service, and go out of their way to fit in j... See more

Rated 5 out of 5 stars

I had a new combi boiler installation supplied by Morgans. Tom fitted the boiler to an EXCELLENT standard, good work ethic very efficient, knowledgeable and courteous. I couldn't wish for a better fit... See more

Rated 5 out of 5 stars

Requested a call back on the website at 6pm on Tuesday, had a call within 10 minutes, my heating oil tank was replaced by 1pm the next day. Extremely clean and tidy job from the two young lads that ca... See more

Rated 5 out of 5 stars

Two very polite young gentleman nothing to much trouble Only one thing radiators still a bit sporadic going from hot to cold whilst air works it way out of system

Rated 5 out of 5 stars

As promised my new boiler was installed in a day. From start to finish the engineer Chris was very professional. He took the time to make sure I understood the process. Would definitely recommend.... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Jade provided clear information to help me make an informed choice. Engineer Chris was polite, approachable, efficient and a tidy worker. Very happy with the ov... See more

Rated 5 out of 5 stars

Very professional company. From site visit to quotation and completion of the work everything was completed as promised, on time and at a competative cost. Adam, Tom and Matt did a great job installi... See more

Rated 5 out of 5 stars

Incredibly quick and efficient service, everyone I spoke to on the phone were really polite and helpful. Made the call and literally an hour later Oli arrived and quickly sorted the problem, couldn’t... See more

Rated 3 out of 5 stars

Disappointed in the spills. I was expecting to be impressed with this job of removing two old steel oil tanks. The guy who surveyed the job and the two who carried it out were very efficient and cour... See more

Rated 5 out of 5 stars

Adam was absolutely brilliant, went above and beyond. Explained everything to me, as I’m 82 years old and find things confusing now. Couldn’t have been anymore professional if he tried.

Rated 5 out of 5 stars

Excellent service. The two then three very pleasant young men sorted out my oil tank removal relatively quickly and very thoroughly. I am delighted with their work.

Rated 5 out of 5 stars

Phoned regarding a leak, they had to order the part in which they did quickly for the next day - thank you Jade. Tom arrived to complete the job, he was efficient, professional and friendly. Thank yo... See more

Rated 5 out of 5 stars

Prompt, efficient, clean and courteous. Use the company for my yearly service and got a quote for extra work which when finished was exactly what I required. Would use Morgans every time

Rated 5 out of 5 stars

My goodness what a hard worker Tom was we had a new fire rated tank done in 2 days and so very happy with the process from start to finish, he literally didn't stop. Would recommend 👍

Rated 5 out of 5 stars

The whole process for setting up for a boiler service in my late mother’s house was very simple. The servicing was done promptly, very efficiently and professionally.

Rated 5 out of 5 stars

With 10 boilers in our apartment block being serviced in one day required flexibilty from Chris Jolly to meet the owners varied movements

Rated 5 out of 5 stars

Sorted an emergency issue in our holiday let, at short notice. Matter resolved quickly. Tom is professional, polite and obviously knows what he's doing.

Rated 5 out of 5 stars

From quotation to installation very professional operation, customer care keeping us informed by phone each step of process, installation lads very professional, polite and helpful. Good value for mon... See more

Rated 5 out of 5 stars

A throughly professional installation carried out by Adam and Steve. I would gladly recommend them.

Rated 5 out of 5 stars

Prompt reliable service. Knowledgeable engineers with friendly attitude.

Rated 5 out of 5 stars

Excellent Service!! They still have a phone and you can talk to someone about the issue. Job booked in that week to look at fault and then next appointment booked to carry out repair once issue unde... See more

Rated 5 out of 5 stars

We had our rusty old oil tank relocated and replaced with plastic tank. Adam came and quoted promptly and advised on siting of new tank. Jade in the office was efficient answering any questions and qu... See more

Rated 5 out of 5 stars

We have a care plan with Morgan's Plumbing and Heating for my elderly mother's oil central heating and boiler and had a couple of problems requiring attention. On each occasion Morgan's have been qui... See more

Rated 5 out of 5 stars

Our oil tank developed a crack so needed emergency replacement..Morgans sent Tom on Saturday morning ...drained the tank removed the old tank and replaced with the new one and filled the tank with the... See more

Rated 5 out of 5 stars

We needed a oil tank replacing. Tom handled everything, from quotation to installation. All went as smoothly as one could wish. The office backup was most efficient. I do not usually leave reviews,... See more

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Company details

  1. Heating Contractor

Information provided by various external sources

Providing a 1st class service through Shropshire, Cheshire and North Wales. installation, servicing & repairs of Oil, Gas, LPG & Oil tanks. Call 01938530911


Contact info

4.8

Excellent

TrustScore 5 out of 5

588 reviews

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Hasn’t replied to negative reviews


Rated 5 out of 5 stars

New oil boiler fitted outside

I needed a new oil boiler and it needed re-routing to a totally different location from inside to outside. Tom came to quote and he was able to talk through the job in a matter of minutes. I got a personal quotation in writing the next day for the work and I chose to go ahead. From the word go, I felt very confident that I was in safe hands with a job, that to me, seemed very complicated and difficult but was a breeze for Morgans.
Chris and Adam came on a Saturday and Sunday to do the work and they were very knowledgeable, they had already been briefed about the job by Tom and just got on with it. They worked from very early to very late on both days to get the job done. They were very clean and considerate. They had to lift my carpets and floorboards to re route pipes. They are extremely professional and knowledgeable and they left last night late with my boiler in full working order, heating and hot water all perfect with also a new unvented cylinder too! I would never hesitate to use Morgans again for future work and just feel glad that I discovered them.
Thanks to Adam and Chris I can now get my bathroom fitted. Great job! Thanks so much

October 25, 2025
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Rated 5 out of 5 stars

Impeccable service

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time.
This is the second time I’ve used Morgan’s plumbing and heating and these engineers clearly know what they are doing and come with top notch expertise.
I will definitely be using them again.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service!!

Excellent Service!!
They still have a phone and you can talk to someone about the issue. Job booked in that week to look at fault and then next appointment booked to carry out repair once issue understood.
Very fair price for parts and Labour and would definitely use again as I have used them now for about 4yrs and service still as good today as when I first started using them!!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

First class service.

First time using this company and will be using them from now on. Tom the engineer was friendly and very informative and carried out an annual service picking up a problem that required a second visit,this was again resolved by Tom with a detailed report as to what had been done.

October 20, 2025
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Rated 5 out of 5 stars

Definitely a 4 star experience

Repairs were swiftly and efficiently done and the office kept us informed while waiting for a part. The boiler technician a young man named Oliver who did the repairs is an asset to the company, friendly ,respectful and efficient. We were so pleased with service we have taken out a monthly plan…..we wouldn’t hesitate to recommend this firm to anyone.

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

We've just had Chris, Tom, and Sam here fitting a new oil boiler, a new cylinder, and renewing pipework.
We were initially quoted 3-4 days for the work, but they completed in 1.5 days.
They arrived on time, were very polite, very tidy, and even stayed until around 8:30pm on the first day because they wanted to finish as much as they could.
Couldn't have asked for a better service. I hope they get the recognition they deserve. Thank you!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Oil Tank Removal

Morgan Plumbing came to remove an old oil tank that was left on the property when I moved in.
They were professional, polite and efficient.
I would definitely recommend the firm and use them again.

October 9, 2025
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Rated 5 out of 5 stars

Very professional organisation

From quotation to installation very professional operation, customer care keeping us informed by phone each step of process, installation lads very professional, polite and helpful. Good value for money, lowest of 3 quotes. Would recommend Morgans highly.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Working boiler again

All of the members of staff I dealt with were extremely helpful, the engineers who visited my home were very polite and they did a first class job. I now have a working boiler, thanks to Morgan Plumbing and Heating.

John Davis

September 20, 2025
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Rated 5 out of 5 stars

We had our rusty old oil tank relocated…

We had our rusty old oil tank relocated and replaced with plastic tank. Adam came and quoted promptly and advised on siting of new tank. Jade in the office was efficient answering any questions and quickly booked us in and Tommy came on first day to lay concrete base and then brought Sam for day 2 so they could dig trench for pipework, connect new tank, transfer oil from old tank and remove old tank. Both worked really hard, have done a really tidy job and took time to demonstrate all features of the tank and how to set oil level sensor. Very pleased.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt, friendly, reliable service

Our heating wasn't working despite a full tank of oil and a 2 year old Worcester Bosch boiler. I phoned Morgans plumbing and heating first thing on a Friday morning and they very kindly arranged for an engineer to come out to us later that day. Unfortunately, it was discovered that our Honeywell Home 2-Channel Digital Programmer was faulty. The engineer explained what was needed but that the part would need to be ordered. He was able to rewire the boiler to come on via the room thermostat so we weren't left without heating until the new part had arrived. An hour later, I had a quote for the new unit that included installation and removal of old parts. This afternoon, the engineer arrived to fit the new programmer and we now have a fully functioning system again. Morgans plumbing and heating provide a prompt, friendly, reliable service and I would highly recommend them.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

All radiators replaced and very happy

We had all of our radiators replaced in the property by Morgan's that involved work from complete re-piping (towel rail & vertical) to intricate extensions of existing 10mm pipes. All of this was carried out by a polite and very competent Team of engineers Chris and Sam. All work was carried out with coverings to protect furniture and carpets and the working area was tidied up afterwards. A mention should go to Jade in the Office who kept us informed bout the delivery situation (as a couple of radiators were on backorder...which involved a second visit). I would certainly recommend this Company. Thank you for sorting us out

September 15, 2025
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Rated 4 out of 5 stars

I take my hat off to these guys

I take my hat off to these guys, they work incredibly hard. Their days are long and the work is arduous. Unfortunately the weather conspired against us so what was initially a two-day billing to replace an oil tank took nearly a week. The initial blockwork to raise the tank height seemed flimsy for the weight of the tank (ie wrong width of block) and while they did correct the issue without prompting with new more substantial blockwork, it puzzled me why they erected inadequate blockwork in the first place. Nevertheless the quote was for the finished job & I am very happy with the finalised installation.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Our oil tank developed a crack o…

Our oil tank developed a crack so needed emergency replacement..Morgans sent Tom on Saturday morning ...drained the tank removed the old tank and replaced with the new one and filled the tank with the oil...great job..nice lad

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Problematic boiler replaced in excellent job

We had an unreliable oil fired boiler; it had been regularly serviced and frequently checked by various independent heating engineers, over a period of years, but nobody had succesfully rectified the faults.
Our initial contact was through Max; a qualified heating engineer who works for Morgans. He inspected the boiler, and promptly identified and verified two substantial issues, one of which compromised the safety of using the boiler at all. The boiler was too old to be readily repairable, so we opted to look for a replacement.
On our agreement, he then took pictures and supplied all the relevant details to Morgans, so that they could provide us with a quote, to replace both the boiler and a separate pressure vessel, to replace the faulty items that we had. This process was completed speedily and without any issues or unnecessary delay. Withing 24 hours, Morgans supplied us with a quote for the replacement of the boiler. The quote was very competitive, as verified by a quick price comparison from other installers, and we accepted the quote.
The work was then arranged promptly by Jade, again at a date and time that was convenient for us.
The two young men, Tom and Simon, who came to install and commission the new boiler were both excellent and very personable. They arrived on time, worked hard, were both very polite and thoughtful in the care and consideration with which they went about their work. Our small terrier, Fern, also seemed entirely happy that they were in her house, which in itself may seem of little relevance, but terriers are fair judges of character, though perhaps less well appraised of plumbing competencies, I can confidently state that these two young men were excellent in all respects.
An excellent job, well executed at all stages by all of the participants. We're now in the pleasant position of knowing that that was money well spent, and for the first time in five years, we know that the boiler will work without hassle.
All in all I'd say that Morgans have been an excellent company to deal with, and they well deserve this review.
Thanks.
Gary and Wendy

August 27, 2025
Unprompted review

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