Horace

I needed a new oil boiler and it needed re-routing to a totally different location from inside to outside. Tom came to quote and he was able to talk through the job in a matter of minutes. I got a personal quotation in writing the next day for the work and I chose to go ahead. From the word go, I felt very confident that I was in safe hands with a job, that to me, seemed very complicated and difficult but was a breeze for Morgans.
Chris and Adam came on a Saturday and Sunday to do the work and they were very knowledgeable, they had already been briefed about the job by Tom and just got on with it. They worked from very early to very late on both days to get the job done. They were very clean and considerate. They had to lift my carpets and floorboards to re route pipes. They are extremely professional and knowledgeable and they left last night late with my boiler in full working order, heating and hot water all perfect with also a new unvented cylinder too! I would never hesitate to use Morgans again for future work and just feel glad that I discovered them.
Thanks to Adam and Chris I can now get my bathroom fitted. Great job! Thanks so much

Whilst the stairs are very good, my customer experience was a rather poor. The technical salesman, as you would expect was a good cheer leader for the company and really knew his subject. It gave me great confidence when listening to his advice and he was extremely pleasant and a great credit to the company (Julian).

However, I am rather old fashioned and customer experience, especially when spending a lot of money is very important to me as, like everyone, I work hard for my money.

I chose to have a professional measurement done by Pearstairs but the privilege of having the measurements being done professionally costs £180.00, which I understood, as I guess people get quotes and then don't pursue the order, but if you go ahead with the order I think it should be deducted from the order or certainly 50% of it to private customers.

I was being asked for feedback before the drawings had even been issued which I found terribly annoying. How can I give a review when I haven't even had the stairs?

I agreed to the purchase of the stairs and they are super and I am 'very' pleased but the rest of the staff need to put a little sparkle into their conversations with customers. It's been said many times, and I will say it again, customers are number one and they are making the company what it is and contributing to its reputation and success, your customers deserve to be treated with much more care and attention, we are, after all indirectly paying the wages of the staff that work there.

The stair case was delivered and I received a call from Pearstairs to be advised that it is a road side delivery and I would need to be in to help take delivery of the stairs. I was there, and helped to unload the stair case, but this really was a job for two strong men, I am female and I ended up with serveral bruises and a small cut. I think that the driver certainly needs a helper in the van, it is a 'big ask' for one person to offload a whole staircase and I felt sorry for him, I dont think he should be delivering alone and surely this is a potential health/safety risk that needs to be addressed.

Pearstairs do have a fairly captive market and they are excellent but one should never be complacent, but instead constantly endeavour to improve and surpass customer expectation.(it would also help if my name had have been spelt correctly, attention to detail is so important). I like to choose and support local companies wherever possible and I dont regret using Pearstairs but please shine your act up and think about your customers more and their experience in something which is for the customer an exciting purchase.

Thank you - the stairs are excellent.