We had an unreliable oil fired boiler; it had been regularly serviced and frequently checked by various independent heating engineers, over a period of years, but nobody had succesfully rectified the faults.
Our initial contact was through Max; a qualified heating engineer who works for Morgans. He inspected the boiler, and promptly identified and verified two substantial issues, one of which compromised the safety of using the boiler at all. The boiler was too old to be readily repairable, so we opted to look for a replacement.
On our agreement, he then took pictures and supplied all the relevant details to Morgans, so that they could provide us with a quote, to replace both the boiler and a separate pressure vessel, to replace the faulty items that we had. This process was completed speedily and without any issues or unnecessary delay. Withing 24 hours, Morgans supplied us with a quote for the replacement of the boiler. The quote was very competitive, as verified by a quick price comparison from other installers, and we accepted the quote.
The work was then arranged promptly by Jade, again at a date and time that was convenient for us.
The two young men, Tom and Simon, who came to install and commission the new boiler were both excellent and very personable. They arrived on time, worked hard, were both very polite and thoughtful in the care and consideration with which they went about their work. Our small terrier, Fern, also seemed entirely happy that they were in her house, which in itself may seem of little relevance, but terriers are fair judges of character, though perhaps less well appraised of plumbing competencies, I can confidently state that these two young men were excellent in all respects.
An excellent job, well executed at all stages by all of the participants. We're now in the pleasant position of knowing that that was money well spent, and for the first time in five years, we know that the boiler will work without hassle.
All in all I'd say that Morgans have been an excellent company to deal with, and they well deserve this review.
Thanks.
Gary and Wendy