Sylvia

We have used DialAFlight for many years and Simon Pitman has been brilliant in giving us helpful advice based on his many years knowledge and experience in travel. We have just returned from a wonderful holiday in Bermuda . Thanks again for another exceptional holiday.

We have just had a new Worcester Bosch boiler fitted today by Adam. He did a wonderful job and explained in detail everything we needed to know about the system. We highly recommend Morgans Plumbing and Heating company for a first class prompt and efficient service.

We have used DialAFlight for many years now and always received a first class service from start to finish. Simon Pitman continues to provide an exceptional service and we have recently returned from our 2nd wonderful holiday this year with his advice & professional service.

We have booked our holidays with DialAFlight for many years. As always Simon Pitman was very helpful & professional from start to finish with our recent holiday in Rome. We have already booked our next holiday this year with him .

In January 2022 we booked a package holiday with TUI online to Thessalonika to join our family for a 7 day get together in the same hotel. TUI cancelled our holiday 4 days before departure due on 6th June2022. This was due to problems at Manchester airport. Therefore we had to hastily book another flight from Heathrow to get us to the hotel on time. Unfortunately we could only stay for 6 nights at the hotel In Thessalonika because they were booked up. The rebooking of our planned holiday incurred extra costs with return rail fares and an overnight stay at Heathrow Terminal 5. Although we received a full refund from TUI we still had to pay additional costs to ensure we could get to our destination for the planned week.
The process for claiming flight compensation under Regulation EU261 was extremely difficult. We had to complete five applications as each time Tui either stated our passenger names or flights could not be found despite that information being included in their booking confirmation. Eventually we received compensation regarding outward flights. We were unable to complete an online form for return journey as the web site did not work. Tui offered us £400 in credit vouchers for another holiday. We found this unacceptable as our out of pocket expenses exceeded this amount. It was extremely difficult to make a complaint and the whole process from cancellation to date continues to be very stressful. Tui needs to improve their communication systems because the telephone network is appalling causing frustration and increased stress.

We recently suffered a Major holiday catastrophe when another travel company (NOT DIALAFLIGHT) cancelled our pre booked package holiday to Greece with only 4 days prior to departure, due to disruption at Manchester airport. We immediately contacted DIALAFLIGHT who have organised tailor-made holidays for us on numerous occasions in the past.
Simon succeeded in securing our chosen accommodation to enable us to meet our family as planned, together with alternative flights from Heathrow. The service we received from Simon was outstanding and reassuring given the levels of stress we were experiencing and the time available. DIALAFLIGHT even surpassed their own excellent service on this occasion reinforcing our faith in them as our Go-to travel company.

I have just purchased a travel insurance policy with “ All Clear”. The process was very straight forward by a telephone call with Lloyd. He was very helpful and provided me all the information required to cover my holiday this Summer.

The marble top table we ordered arrived sooner than expected. Pre delivery communication were reassuring. The actual delivery by Paul Y & Louis D was on time.
Pity that Covid restrictions prevented them assembling the table ( very heavy) and taking the packaging away. However we fully understand the reason behind this.
Excellent service & we are delighted with the product.

Excellent service throughout. All staff extremely helpfull. Collection and payment process as smooth and efficient as promised. We highly recommend Car Buying group 5 stars