Highfield Plumbing and Heating Reviews 151

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's reliable service, highlighting promptness, professionalism, and clear communication. Many reviewers appreciate the ease of booking appointments and the helpfulness of the staff, both in the office and on-site. Consumers also value the fair pricing and the willingness of the company to provide honest assessments and solutions. People often mention the efficiency and skill of the engineers, who are described as knowledgeable, friendly, and tidy. Reviewers also appreciate the company's responsiveness to urgent requests and their commitment to completing jobs thoroughly, even when unexpected problems arise. Consumers express confidence in the company's expertise and their willingness to recommend them to others.

Based on these reviews

Rated 5 out of 5 stars

Initial contact with Sarah was really good and we were able to get an appointment that suited our needs. On the day of the work itself, Felix arrived within the stated time slot and wasted no time in... See more

Rated 5 out of 5 stars

Boiler service was carried out without any issues. Highfield were also kind enough to quote for a full central heating system flush. That’ll be carried out in a couple of weeks.

Rated 5 out of 5 stars

Great service. Friendly and fast to respond when booking. Message when close to arriving. Quickly diagnosed the problem, and went out to acquire the part. Price for service and part very well priced.... See more

Rated 5 out of 5 stars

I rang Highfield who had a slot just 2 days later to exchange a leaking shower. Felix duly arrived, was very pleasant from the offset and did an excellent job and cleaning after. Everything was perfec... See more

Rated 5 out of 5 stars

We recently had a leak from one of our radiator pipes under the upstairs floorboards, which caused water to run down the kitchen wall. It also meant we were constantly having to top up the pressure in... See more

Rated 5 out of 5 stars

Felix came to do the job. He arrived promptly with an excellent set of tools. Was pleasant and polite and did a great and very professional job. I am very impressed with this company. Pricing was... See more

Rated 5 out of 5 stars

Felix understood straight away what the problem was regarding our shower and has done his best to fix it. He has done a great job and left it clean afterwards. I would recommend this family firm to an... See more

Rated 5 out of 5 stars

I had a very positive experience with Highfield Plumbing and Heating company. I needed a boiler check as soon as possible and they were able to book me in very quickly. Martin arrived on time, was ver... See more

Rated 5 out of 5 stars

Great experience from start to finish. Came out within a few days to quote for new boiler instillation. Once the quote was agreed the boiler was fitted the following week. Martin the engineer was... See more

Rated 5 out of 5 stars

Would recommend this company . Had an LPG. boiler fitted , changed from solid fuel heating. Craig, Martin and Josh did a brilliant job . Wasn’t straight forward and took it in their stride . Very pati... See more

Rated 5 out of 5 stars

Easy to book and great communication. Sorted our query fast and gave us honest feedback regarding our underfloor heating. They did say that they would provide a quote for some fusible future work whic... See more

Rated 5 out of 5 stars

Absolutely first class........leak in bathroom fixed, drained system down, fitted pipework to new sink. The guys are returning but not until I'm ready for them, at which time they'll be fitting n... See more

Rated 5 out of 5 stars

Absolutely first class service provided by Highfield plumbing and heating. Issue with the boiler meaning the boiler wouldn’t fire up, lost all heating and hot water. Assisted over the phone to get my... See more

Rated 5 out of 5 stars

Martin from Highfield Plumbing & Heating came round to carry out a service on my central heating boiler. Martin was very polite and highly experienced on the system and job that he had to do, and he h... See more

Rated 5 out of 5 stars

From initial quote to job completion Highfield have been an excellent company to do business with. Always turned up on time across three visits and communication was easy and prompt. Although the team... See more

Rated 5 out of 5 stars

Highfield Plumbing & Heating We've had another year of receiving great service from this company. We were regularly kept informed about the appointment & whether the timing of the engineer on the d... See more

Rated 5 out of 5 stars

Highfield were great from start to finish. We had a leak from our shower which meant that our water had to be turned off. We’d been without water for a few days as another tradesperson let us down so... See more

Rated 5 out of 5 stars

Great service, needed someone to look at a faulty boiler, came same day and charged standard boiler service fee which was very reasonable and cleaned all elements of the boiler not just a safety chec... See more

Rated 5 out of 5 stars

Martin was friendly and very helpful. He fixed a leaking water pipe and isolated a leak on our four year old boiler, which had frozen up during the cold snap. He arranged for a Worcester Bosch engin... See more

Rated 5 out of 5 stars

Initially requested an inspection, yearly check and we found other parts failing so due the safety reasons we decided to replace the boiler with a new one. I appreciate Martin’s flexibility and quick... See more

Rated 5 out of 5 stars

Excellent service. Quoted me a price over the phone and even though the job came with a couple of unexpected problems through no fault of the plumber I didn’t need to pay any extra. Vance was truly pr... See more

Rated 5 out of 5 stars

I had a really good experience with this company and was impressed by their service and communication. I was able to fully explain the job over the phone when booking the appointment and the... See more

Rated 5 out of 5 stars

Martin from Highfields arrived on time. He was curtious and did a very professional job. No mess and explained all that he was doing . Very pleased with result and would use again and would recommen... See more

Rated 5 out of 5 stars

I would definitely use Highfield Plumbing and Heating again. Craig did a job in my kitchen few years ago. That was great. I called them again to install two radiators. They are very professional every... See more

Rated 5 out of 5 stars

Reliable service. We have an LPG boiler and Craig is always prompt and professional. We subscribed to the Ultimate Heating Care Plan which gives us peace of mind if the boiler was to break down. We ar... See more

Rated 5 out of 5 stars

From the point of contact to the finished work they were, quick to respond, view the job in hand and provide a quote. Once the work was started it was done as quickly and efficiently as possible. Crai... See more

Rated 5 out of 5 stars

Phoned Friday afternoon, sent someone Monday morning. So friendly and polite. Unsure if the parts would fit the shower, but after a call with a colleague worked out a way to make it happen. Worked... See more

Rated 5 out of 5 stars

The whole process from booking to completion was slick and efficient. The support team were very professional and friendly. The young man who did the plumbing work was friendly and very effi... See more

Rated 5 out of 5 stars

Wanted a second opinion on a boiler repair +/- a quote for replacement. Was ready to get a new boiler if it wasn't repairable and he could easily have sold me this. But, was honest and repaired the bo... See more

Rated 5 out of 5 stars

Fantastic service from start to finish! We recently signed up for a boiler plan with Highfield and they were quick and efficient. Our engineer Martin was fantastic, very polite and serviced the bo... See more

Rated 5 out of 5 stars

We wanted a couple of radiators removing, a new toilet installing and the wash basin replacing. We contacted Highfield and they replied very quickly with an on site inspection with the quote fol... See more

Rated 5 out of 5 stars

Great availability for a last minute appointment. Kept me updated on arrival time and which engineer would be coming. The gas engineers were very professional and quick when carrying out the boiler se... See more

Rated 5 out of 5 stars

Great service, reliable and always helpful. Make sure you know exactly what is going on. And send you a comprehensive report once the job is done

Rated 5 out of 5 stars

We booked a boiler service for the first time with Highfield. Excellent communication with Sarah in the office. The lads turned up when expected, got on with the service quickly, and left the space ni... See more

Rated 5 out of 5 stars

I needed a quick boiler service doing ready for a house move they were able to get to me very quickly. They kept me notified as to arrival times, et cetera and they completed the job efficiently with... See more

Rated 5 out of 5 stars

We needed a company to look after and service a boiler at our parents as we are not close by. Highfield Plumbing have been exceptional, giving clear and precise communication from the outset and provi... See more

Rated 5 out of 5 stars

I had a problem with my boiler affecting both central heating and hot water. Highfield arranged a visit very quickly and Martin arrived duly on time. The problem was diagnosed and rectified qu... See more

Rated 5 out of 5 stars

Martin, came to check out why my water system was making lots of noise, he made the right diagnosis and then fitted me a new shower. Very friendly, good workmanship, a good job all round.

Rated 5 out of 5 stars

Used Highfield Heating for the 1st time. Sarah was efficient and although a return visit was needed Martin got the job done. Excellent service I will be using again.

Rated 5 out of 5 stars

The engineer was booked to remove a radiator which he carried out incredibly quickly and with great skill. Because he finished the radiator quicker than expected he only charged me half of wh... See more

Rated 5 out of 5 stars

We needed a new shower fitting as ours was possessed! I used Checkatrade and found Highfield, sent them a message and within 24 hours I had a call from the lovely, cheery Sarah. She booked us in for a... See more

Rated 5 out of 5 stars

Whilst i may be a terrible customer at times this company has been very patient toward me - the service of this company is amazing and professional - they have had to order part and informed me of dat... See more

Rated 5 out of 5 stars

Excellent service once again from this highly reliable company. Fast efficient service, with good communication. Extremely respectful plumbers which is so reassuring in your home. Cannot recommend the... See more

Rated 5 out of 5 stars

They promptly came to fix a problem that we had and hopefully all will be well but I am confident that with their expertise and efficiency I can rely on their continued support.

Rated 5 out of 5 stars

Excellent service and first class communication. Felix was extremely helpful and informative about our issue. He arrived on time and kept me informed of everything he was doing during his visit. Which... See more

Rated 5 out of 5 stars

Highfield heating were brilliant, Martin the engineer who came out was very polite and knew exactly what he was doing, and explained every step of getting in touch with Valiant boilers, made it dead e... See more

We perform checks on reviews


Company details

  1. Heating Contractor
  2. Boiler Supplier
  3. Gas Engineer
  4. Boiler and Heating Service
  5. Plumber

Written by the company

Highfield Plumbing and Heating, a Gas Safe registered company, specialist in heating system installations and repairs. We pride ourselves on expert solutions, and outstanding customer satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

151 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

gas service

Craig did our gas service, he was efficient friendly and helpful, explaining everything I asked and I always have questions!
Wouldn't have a problem using them again even thinking of signing up to their service plan.

October 13, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Great service. Friendly and fast to respond when booking. Message when close to arriving. Quickly diagnosed the problem, and went out to acquire the part. Price for service and part very well priced.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Boiler service

Boiler service was carried out without any issues. Highfield were also kind enough to quote for a full central heating system flush. That’ll be carried out in a couple of weeks.

October 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Whilst i may be a terrible customer at…

Whilst i may be a terrible customer at times this company has been very patient toward me - the service of this company is amazing and professional - they have had to order part and informed me of date to fix - very happy with server 10/10

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Well Recommended

Initial contact with Sarah was really good and we were able to get an appointment that suited our needs. On the day of the work itself, Felix arrived within the stated time slot and wasted no time in getting to work on the problem, although we'd identified an issue over the phone, he was able to think on his feet when it turned out to be something else. He was thorough in his work and polite throughout, would recommend for any jobs you may have.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Tidying up old disused gas pipes.

Felix came to do the job. He arrived promptly with an excellent set of tools. Was pleasant and polite and did a great and very professional job.
I am very impressed with this company. Pricing was fair and everything carried out as promised.I would hire this company again given the success I had with them this first time.

October 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quality Service

I rang Highfield who had a slot just 2 days later to exchange a leaking shower. Felix duly arrived, was very pleasant from the offset and did an excellent job and cleaning after. Everything was perfect. Felix is a credit to Highfield, good at his job, very pleasant and polite throughout.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Leaking central heating pipe

We recently had a leak from one of our radiator pipes under the upstairs floorboards, which caused water to run down the kitchen wall. It also meant we were constantly having to top up the pressure in our new boiler. Martin from Highfield Plumbing and Heating came out and, within just half an hour, had the issue identified and fixed. Since then, the boiler has been running perfectly with no further problems. We’ve had great service from Highfield ever since they originally installed our boiler. They’ve always been reliable, professional, and helpful—and they reassured us that if we have any more issues, we shouldn't hesitate to get in touch. It’s great to have a local company you can trust. Highly recommended.

September 9, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Felix understood straight away what the…

Felix understood straight away what the problem was regarding our shower and has done his best to fix it. He has done a great job and left it clean afterwards. I would recommend this family firm to anyone who is searching for an excellent service and one that you can trust and rely on Thanks again.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Second time used this

Second time used this, excellent service, prompt, polite and professional, the 3 ps , engineer very cordial and polite, would definitely recommend 🇬🇧🇬🇧🇬🇧

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Very positive from the start

Very positive from the start, called up to compare with other local plumbers, allowed us to send in photos to get a rough estimate rather than being told no we dont do quotes which is what I mostly got that day, despite them being busy managed to get us booked in and reasonably quickly at that, came out within the week and everything we need sorted, and one hiccup quickly sorted at our convenience, Martin who came out kept us constantly up to date with bits he was sorting and solutions had come up with to any issues, very positive experience throughout and will be using again when needed.

August 29, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Brilliant service

I had a very positive experience with Highfield Plumbing and Heating company. I needed a boiler check as soon as possible and they were able to book me in very quickly. Martin arrived on time, was very professional and efficient through the entire process. Everything was explained clearly and the whole process was smooth from start to finish. I would highly recommend Highfield to anyone looking for reliable plumbing service!!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from the start.........

We needed a company to look after and service a boiler at our parents as we are not close by. Highfield Plumbing have been exceptional, giving clear and precise communication from the outset and providing us with regular updates and communication. Sarah was very understanding of our circumstances and coordinated everything perfectly. Everything is now working fine and the issues resolved. I would definitely recommend

September 8, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look