Disappointing Anniversary Stay – Not What We Expected
My husband and I stayed at Wyboston Lakes from 1st to 2nd July for our anniversary, and unfortunately, it was a let-down from start to finish.
While we were welcomed kindly by the lady who showed us into the spa, the experience quickly declined after that. The receptionist came across as cold and unapproachable. We found ourselves having to go out of our way to draw out even basic politeness. It wasn’t the warm welcome you expect when booking a suite for a special occasion.
In the room, the TV remote didn’t work. There was no telephone, so we had to search online for the hotel number and call from our mobile. When the staff member came to the room, the first thing she said was, “What seems to be the problem here?” We had already explained the issue over the phone. It turned out the batteries were dead, and she replaced them, but the whole interaction felt lacking in care.
There was only one small pack of biscuits in the suite. When we asked about it, we were told, “Yes, and we’re even trying to phase that out.” That response summed up the general attitude we experienced. It felt impersonal and dismissive. Even though we had informed the hotel it was our anniversary, the only gesture was a plain card with “Happy Anniversary” on it. No personal touches. No extra effort. The fridge had nothing in it except two small boxes of water.
To top it all off, at 10:30 in the morning on the day of checkout (which is at 11am), a cleaner knocked on the door and said she was there to clean the room. I had to ask what time it was and remind her of the checkout time. It was disruptive and unnecessary.
We left feeling disappointed and frustrated. The whole experience lacked the hospitality and attention to detail we were expecting. We chose Wyboston Lakes for a relaxing, celebratory stay and sadly did not receive anything close to that.
July 1, 2025
Unprompted review