Kroo Bank Ltd Reviews 11,102

So far so good, Main concern is the lack of features with the current app, no dark theme, no standing orders or direct debits page, no customised card freezing for certain categories etc. Fur... See more

Have an issue don’t have access to to my phone at moment so am royally screwed. Can’t log on other phone as required code sent to other phone. As I can’t get on to account can’t do anything requiring... See more

Joana was fantastic on the phone today, helpful, professional, and a real credit to your team. However, as a new user, I’m still forming my opinion about the bank’s overall performance. That... See more

I found joining this bank relatively easy, especially as I normally struggle with IT. I also applied to have an ISA transferred and although it hasn’t gone through yet I managed to follow the process... See more

Generally I like Kroo the only problem is when you lose access to your phone. I recently had my phone stolen when I was abroad. I had no way of getting into my account and it literally took months... See more

I agree with the comments below, they used to be a great bank. Fast responses to issues, I have been chasing for an answer and have had no reply. Something has changed with there customer services a... See more

fast response time, has to to review transfer for as small as a few thousands pounds, but it went through the review dep fast. While other banks nowadays using AI or auto ID/face verification, kr... See more

I was loss my iPhone Wo I was very scared about account . I loss my all details. After that I was do contact with Kroo bank help service Center he will help me to get back my account within few hours... See more

When all transactions are simple and query free the app is great but if something goes wrong you'll find that "customer service" is terrible. Any'chat' relies on to and fro messaging - each, it appea... See more

Today’s marketing email from Kroo is trumpeting their new zero fees facility for foreign transactions (a little late to the party after the likes of Starling & Monza?). It does seem to imply that th... See more

Really easy, straightforward application process. Card came through super quick. Interest on current account. Easy to understand APP.

I have enjoyed using KROO but without warning (last year I think) they stopped me sending money to my prepaid cashback VISAdebit card (crypto.com) this has been inconvenient because I had to revert t... See more

I had an issue trying to transfer funds from my Kroo account to another bank. after several e-mails to-and-fro, Denzel grasped the issue and led me, via detailed steps, to resolve the problem. Well d... See more

I applied for an account online and it was approved in minutes. I moved money across and was advised it could go in a cash ISA for another 1pc interest with no withdrawal limits. Unbelievable I thou... See more

Almost perfect service except you have to make an account with them if you want the better rates that they offer

Have had a Kroo Account for a while now. Never had any issues. Most banks will make you go premium to get interest on the current account, not them. I'd like to see them offer more financial services.... See more

Excellent so far. Incredibly easy & quick to open this account on line. It was then up & running immediately, with a very intuitive user interface. It has been a slight chore to manually change over m... See more

The customer service is brilliant. I had an issue with logging on to the app on my mobile. Kroo's customer service (Sam) replied to my email about the problem within 5 minutes, putting my mind at ease... See more

Excellent Contact from Customer Service with friendly, helpful advice to help me switch from HSBC. So glad I've found a current account which pays decent interest on my credit balance. It's about time... See more

Quick to sign up, non intrusive process and card arrived by post in a matter of days. Great rates on saving money with Kroo. Not yet tested, but would be great to have the option to create individual... See more

Highest current account interest rate and excellent UI/UX. It’s quite clearly a developing bank, without the portfolio of products of others yet. But the features offered so far are best in class at n... See more

Smooth experience, which makes a change these days!! Card arrived swiftly & transferring money is much easier with your well designed new methods....so far, all excellent, keep it up!

Have been really impressed, smooth app, instant transfers, great experience and good interest paid on a current account! To get the 5th star we'd like the DD/SO transfer service, and to also share bal... See more

Mostly great and certainly good for value for a free account, and not full of annoying ads to upgrade unlike other free accounts. Only downsides are that messaging customer service can be slow and the... See more

Terrific online bank! Spoke with Jevelle today and he couldn't have been more helpful or professional. Brilliant customer service.What a difference compared with the major banks who think they're doin... See more

Yay Kroo bank !!! What a breath of fresh air. Not using it to its full potential yet as I am slowly transferring across from a high street or should I say not so high street bank. I love the simplicit... See more

First class ,so easy to understand,helpful,no sales talk just down to earth first class service well done

Getting an account confirmation letter was so quick and straightforward. I was stressing thinking it would take long but Hash was very helpful. It took only a few hours.

The application process was fantastic, quick and efficient. Received debit card promptly. Transactions are simple. What I don't like is that I can't deposit cash or cheques with them. This is making... See more

have had an account with Kroo for 12+ months. however the app is an issue. whilst is does start it does not always get to my account, leaving me very frustrated as I am anable to view my acount detai... See more

I have been a customer of Kroo for a few months, I have to say that I am pleasantly surprised by this mob, or should that crew ? Everything is just…well, simple, from account opening to da... See more

I was buying a house for over £500k with cash and decided to use Kroo to accumulate the money and pay the conveyancer. That way I could do it all with Faster Payments - avoiding CHAPS fees and getting... See more

Very new customer to Kroo. My opening of the account was very easy, without any hiccups. New debit card arrived to my home in 3 days, which I thought was quick. I am only using the current account... See more

I switched to using Kroo Bank’s current account mainly because of their advertised tracker interest rate (1.10% below the Bank of England base rate), which is rare these days for current accounts and... See more

Took over two weeks and a phone call to chase in order to open the account. Customer service on the phone were very helpful however

So far, so good. The app takes you through the application process and was seamless (including the necessary ID stuff) and feels properly secure. Set up to run our household bills - and all looks good... See more

Much easier than Splitwise to share bills with my friends, especially now Splitwise isn't free. And you can earn interest on the money you hold in there. ISA is simple and easy to use too.

I have just opened an account with Kroo bank as they pay a good interest rate on current account. Can’t review as too new a customer but opening the account was relatively easy!

Very easy to use app meant that I could open an account in minutes. The process is simple and walks you through. All the requisite information is to hand and your attention drawn to it. Look forward... See more

No fuss , no bother. Very straight forward Opened an account for going on holiday with peace of mind

Really good service, Lao they ensure there is no scammers. Really good.

Great company easy aplication.. good custumer skills, thank you for your professionalism

Very easy app to use Quick response to inquiries No hassle no paperwork

Easy straightforward for the most park Speedy response

I found the whole process of opening my account very straightforward.

You guys are great helping people in need... salute for helping me.