United Kingdom
Review of The AA Breakdown Cover
Paul was polite, respectful and professional. We discussed waiting to be relayed 165 miles home or whether I could continue to drive carefully and get home quicker. He said if the problem reoccurred to call the AA again to be relayed back.
I got back in one piece and car going to the garage.
Review of Kroo Bank Ltd
I have just opened an account with Kroo bank as they pay a good interest rate on current account.
Can’t review as too new a customer but opening the account was relatively easy!
Reply from Kroo Bank Ltd
We appreciate you opening an account and sharing your initial experience. We're glad the process was relatively easy for you. We value your feedback as a new customer!
Thanks,
Team Kroo
Review of Kensington Mortgages
Kensington Mortgages team were fabulous to deal with. They responded to messages and phone calls speedily and with care.
Review of Kensington Mortgages
Kensington Mortgages have been fantastic to deal with over the last 2 years. Their customer portal is very user friendly and their team get back to you very promptly if you have a query.
Review of BJS Home Delivery
Reply from BJS Home Delivery
Dear Sophie Price,
We are sorry to hear that your item was not delivered as expected. We understand how frustrating this situation can be, and we apologize for any inconvenience caused. Please rest assured that we are looking into this matter and will ensure it is addressed promptly.
If you need further assistance, please feel free to contact us directly at 01922 645650 (option 1) or email customerservice@bjshomedelivery.com. We are here to help.
Best regards,
Simarjeet Singh
Review of Dyfed Telecom
Dyfed Telecom came up with a brilliant solution when are internet connection died this summer.
They applied for a government grant on our behalf and with that were able to install the best option for mobile internet at our rural farm.
We have speeds that have surpassed anything that has been achieved before.
Thank you Dyfed Telecom team.
Review of The AA Breakdown Cover
Reply from The AA Breakdown Cover
We’re thrilled to hear that Darren provided delightful service Sophie 😊🙌.
Review of Recharge.com
I have never heard of Recharge before and I was scammed by someone who was buying my printer from FB Marketplace - be warned - this site is used by scammers to trick you!
Reply from Recharge.com
Hello, we're sorry to hear about the issue you are experiencing. We've taken good note of your feedback and thank you for it.
If you haven't done so already, please message our customer support at https://help.recharge.com/hc/en-us so we can assist you. It is unfortunately not possible for us to help you directly via Trustpilot for safety and privacy reasons. Thank you for your understanding.
If you have already messaged us and received an automatic confirmation, we kindly ask for your patience. Our customer service team will get back to you as soon as they can.
Kindest regards,
Recharge.com
Review of Feel Good Contacts
Feeelgood provide the best service for buying contact lenses on line.
Would not use another….
Review of Lendable
Lendable were quick and efficient at providing a short term loan. The loan was cancelled within the time frame and paid back with no extra costs incurred.
Review of Tonik Energy
Hopeless customer service. Have had to go to the ombudsman as completely unreasonable. Have had problems since March and have decided to switch from them. Refuse to close bill with the reading that I gave to them and the new supplier so being charged twice for energy used!
5.ix.19 - Have now resolved the issue and closing bill has been changed to the correct reading.
Reply from Tonik Energy
Hi there Sophie,
We're really sorry to see that your experience with us has not been up to our normal standards. We're keen to investigate why we have not been able to come to a suitable resolution for yourself.
In regards to our response times apologies we are currently experiencing higher than normal inbound volumes which unfortunately has increased our average wait time. We are doing everything possible to get on top of this and bring back wait times to our normal level.
If you could respond to the email Trustpilot sent you earlier with the following we will be more than happy to investigate the issue and work towards a resolution for you. We need:
• Tonik account number
• Full name
• Your address (including postcode)
• The email address registered to the account.
Please accept our apologies for any inconvenience caused by this and we look forward to hearing back from you.
Tom @ Tonik
Review of Feel Good Contacts
I have bought contact lenses from Feelgood for a number of years! Their service is the best - their customer services are exceptional if there is any problem.
Would recommend without hesitation to all contact lens wearers.
Review of SlimJOY UK
Reply from SlimJOY UK
Dear Ms Price,
We are very sorry to know you haven't received your order. As we have recently established a warehouse in the UK and changed delivery companies in an effort to cut delivery times, unfortunately in the process we have had some teething problems early on with delivery, however, we are constantly working to resolve these issues as soon as possible in order to maintain our high standard of customer service and customer satisfaction.
We are currently investigating your case in order to locate your order and get it to you as soon as possible, and we thank you for your patience.
Our team will be in touch this morning to discuss your case further, in the meantime please don't hesitate to contact us at info@slimjoy.co.uk.
We thank you again for your patience and understanding.
Team SlimJoy
