Getting an account confirmation letter was so quick and straightforward. I was stressing thinking it would take long but Hash was very helpful. It took only a few hours.
August 29, 2025
Unprompted review
Reply from Kroo Bank Ltd
Thank you for your wonderful feedback! We’re delighted to hear that Hash was able to assist you quickly and make the process stress-free. We’ll be sure to pass on your kind words to him. If you need anything else, please don’t hesitate to reach out.
Paying so much for a one-time access daily is wrong. This isn’t what a membership is. You don’t even have access to the dressing room after 10pm. Very horrible service. I’ll be leaving.
- Thank you for the reply. It helps to know that someone is listening. I have now adjusted my review to this effect.
March 6, 2025
Unprompted review
Reply from JD Gyms
Hi there
If you come back a second time in the same day, please press the green buzzer button near the gates and someone will let you in. The app does only grant entry once per day, but you're welcome to come back as many times as you like, we'll just need to let you in. 👍
If that’s something you do regularly, please speak to the Manager next time you visit, and they can help or drop your gym an email if you can’t see a Manager to speak to. The email address is bournemouth@jdgyms.co.uk
I don’t really trust them. 2 days after I published my website, I got numerous adverts in my personal email from people wanting to help optimise my SEO, website, and all of that.
So what exactly is this? Selling our personal data??? Please someone get through to me to discuss this data breach immediately.
January 24, 2025
Unprompted review
Reply from IONOS | ionos.co.uk
Hi Gamer Pro,
I'm sorry to hear that you're concerned about the emails you've been receiving after publishing your website. I understand that it's raised questions about how we handle your personal data, and I'd like to address your concerns directly.
After reviewing your account, I noticed that you have opted in to receive emails from us, which includes contact for various purposes such as product information, general updates, referral programs, newsletters, special offers, cooperation partners, and surveys. This is a common practice in the industry, and we use this information to provide you with relevant and useful information about our services.
However, I understand that you may not have been aware of this, and I apologise for any confusion or concern this may have caused. I want to assure you that we do not sell your personal data to third parties. The emails you've been receiving are likely from partners or affiliates who are working with us to provide services related to website optimisation and SEO.
Regarding your concerns about data breach, I want to reassure you that we take the security and protection of your personal data very seriously. We comply with all relevant data protection regulations, including GDPR, to ensure that your data is handled and stored securely.
If you no longer wish to receive these emails, you can easily switch off these preferences through your IONOS account at my.ionos.co.uk. This will prevent any further contact from us for the purposes you've opted out of.
I hope this information helps to address your concerns. If you have any further questions or would like to discuss this matter further, please don't hesitate to reach out to me directly.
I need to login to my account. I’ve emailed, texted, on every platform for over 6 hours. No answer. It’s sad that I have to come all the way to Trustpilot to reach out to you again. I need to login to my account please. I’m frustrated already at your wait times, I doubt I would be coming back. Took all the joy right out of the purchase already, just want this to be over.
Update- In response to your reply, I am also talking about your delay in processing your orders. I’ve been waiting over 15 days now. Got a mail 2 days ago saying I shouldn’t login that my order is being processed. Up to now, nothing. In conclusion, this is my one piece - first time customer with a bad experience. I do not fault the company but they need to be extremely transparent before collecting payments from customers. Let us know it might take a month before we receive value for our purchase. Your delay in order processing has taken the joy out of my purchase. From 3-7 days processing time to 15 days and counting. P.S I am not saying your company is a fraud, I’ve done my due diligence. I am only clearly dissatisfied with your processing times.
July 20, 2024
Unprompted review
Reply from GGmarket
Hello,
We try to respond to all requests as quickly as possible, but sometimes the waiting time may increase due to the large number of requests.
Please contact us again, indicating that you have left a review on Trustpilot. We will definitely consider your request and resolve all issues regarding your order.
We understand your disappointment and apologize for the inconvenience. Please understand that if the response is a little delayed, it does not mean that the company is bad. We fulfill all orders and never engage in fraud.
I love Trustpilot. They give me a voice when I do not have one against unruly businesses. I also like the chance to compliment lovely companies in which I have had a good experience with.
I ordered a pair of anti blue light glasses on Friday 12pm and really needed it to come next day because of my migraines so I paid an extra £6.95 for next day delivery (if ordered before 2pm).
Come next morning and I’m dismayed to find out that my glasses would now take 48hours by Royal Mail to be delivered on Monday. Nowhere on the website or checkout page does it say ‘excluding weekends’. For a fact, you can go on their website now and pretend order and you will be shocked to find it still says £6.95 for next day delivery (if ordered before 2pm). At point of writing this, today is Saturday 13th July.
Please be clear about your delivery schedules so it is not misconstrued by customers unless it is a scheme to make more money off your loyal customers.
Update: thank you for your kind gesture. I updated my review to include an extra star for your swift response.
July 13, 2024
Unprompted review
Reply from Ocushield
Hi there, Thank you for your feedback and I'm sorry to hear about the confusion and inconvenience with your delivery.
We strive to provide clear and accurate delivery information, and I apologize for any misunderstanding. To address the issue, please reach out to us at customerservice@ocushield.com. We will arrange a refund for the next day delivery charges as an apology for the delay.
Thank you for bringing this to our attention. We appreciate your patience and look forward to resolving this for you.
We are so pleased you managed to get the insurance you needed and had such a positive experience. Thank you for leaving your 5* review, it means a lot to us.
