JD Gyms - Sheffield South Reviews 231

TrustScore 3 out of 5

3.0

17 Guernsey Road, S2 4HG Sheffield, Lowfield, GB


Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars
Verified

Great set of equipments. Even has punching bags which was lacking in most other gyms in the city centre. Plenty of space to move around. Decent price. The only improvement needed is some Body Assess... See more

Company replied

Rated 2 out of 5 stars

The gym itself is fine - decent equipment and good changing facilities, but when I had to cancel my membership it was another story. The process took weeks and now my daughter is having the same issue... See more

Company replied

Rated 4 out of 5 stars
Verified

As someone who goes before work, it's great to have a 24-hr option. Although the door says to use a code before 6am and I don't have one (the scanner appears to work, though) I'm liking the variety... See more

Company replied

Rated 5 out of 5 stars
Verified

JD gym Sheffield, has certainly exceeded my expectations. I am really impressed with the size of the areas for exercises, choice and number of machines and free weight, cleanliness and extremely frien... See more

Company replied

We perform checks on reviews


Company details

  1. Gym

About JD Gyms - Sheffield South

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • 17 Guernsey Road, S2 4HG, Sheffield, Lowfield, United Kingdom

  • 1145511566

3.0

Average

TrustScore 3 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars
Verified

Good, could be better

Good sized gym with lots of equipment. I like the fact there is a women’s only section. Too many of the stairmasters don’t work and it is sometimes very smelly.

October 15, 2025
Rated 5 out of 5 stars
Verified

Love this gym!

Compared to my old gym i love this, very spacious and plenty of room so everyone can do the workouts they need to.

October 15, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 2 out of 5 stars

Difficulties with cancelling membership

The gym itself is fine - decent equipment and good changing facilities, but when I had to cancel my membership it was another story. The process took weeks and now my daughter is having the same issue. Why does the process take weeks and repeated messages when PureGym up the road can get it done in a minute?

October 13, 2025
Unprompted review
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi – Thank you for your review. As per our terms and conditions, you’re more than welcome to cancel your direct debit at any time to avoid any further payments being collected as our memberships are not contracted.
The JD Gyms Team 💚

Rated 4 out of 5 stars
Verified

I love the equipment

I love the equipment, space and the style of the JD gym but the massive issue for me is the overal mess caused by people who don’t know how to put equipment back.

September 2, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello – Thank you for taking the time to leave this review. We are sorry to hear that you’ve noticed other gym members aren’t following our gym rules. Please don’t hesitate to bring this to a staff members attention the next time you are in the gym.
Thanks,
The JD Gyms Team 💚

Rated 1 out of 5 stars
Verified

Been trying to quit for a couple of…

Been trying to quit for a couple of days had no reply, wanting to leave due to the amount of under 16s that attend the location im at aswell as the fact that it’s treated more like a hang out spot rather then a gym with large groups of people fully dressed not working out laughing and messing around all the equipment

August 27, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello, thank you for taking the time to leave a review. Our club teams are actively enforcing the gym rules, relating to the sign up age of 16. We are sorry that this has impacted your experience with us. Please be assured that if a cancellation has been requested, our team will be in touch.
The JD Gyms Team 💚

Rated 4 out of 5 stars
Verified

Great gym, plenty of space.

As someone who goes before work, it's great to have a 24-hr option. Although the door says to use a code before 6am and I don't have one (the scanner appears to work, though)

I'm liking the variety of equipment although there's often a lack of attachments for the machines, which is surprising as I understand a lot of new ones have been installed recently.

August 19, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there - Thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
The JD Gyms Team 💚

Rated 2 out of 5 stars

Overcapacity, tired and dark

Assistance button for staff goes usually unanswered, literally a queue of people stuck waiting to get in everytime I'm leaving it seems.
The weights are always left lying around, seems there's no rules to enforce people respecting the gym and others.
It also feels like it's taken on too many members because it feels at capacity so often.

While I like the lower ceiling and light a/c in the weights section, it's like trying to lift weights in a dim night club.

The Rotherham gym is like a sauna in summer but at least there's members of staff keeping on top of order somewhat.

Also half the lockers have been kicked in, and the urinal layout is dead weird where it's bang next to the sinks.

I've just transferred clubs to here but I'm strongly considered going over to foundry just up the road instead.

July 17, 2025
Unprompted review
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi Ethan - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚 

Rated 3 out of 5 stars
Verified

I love the space

I love the space!
Lots of variety, plenty of cardio options, and lots of kit.

Changing rooms are equally spacious and very clean.

Downsides are water fountain is kinda warm, the weight plates and dumbbells are always disorganised and messy.

June 30, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi Tony - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚 

Rated 5 out of 5 stars
Verified

Big enough

Big enough . staff very professional and friendly.

June 24, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi Joseph - Thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars
Verified

Very impeccable reception

Very impeccable reception, well equipped and very fun place to be for both my body and social life. My first time being in a proper gym and I’m enjoying it.

June 1, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi Cynthia - Thanks for the 5star review and comments. It's really made our day 😀
Best Wishes, The JD Gyms Team 💚

Rated 1 out of 5 stars
Verified

Equipment

Equipment - only 1 ski erg in all of the gym

3 bikes screens not working and 2 x rowers digitals screens not working.

2 treadmills not operational.

JD app temperamental to load the QR to access the site.

May 30, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello – Thank you for leaving a review. Sorry if we do have some equipment out of order at the moment in our Sheffield South gym, we’re working to get that back in action as quickly and as safely as possible!
The JD Gyms Team 💚

Rated 1 out of 5 stars

Neglectful customer service atrocious gym!

My daughter joined the gym in December and wasn’t able to gain access from the get go we tried calling multiple times emailed and used the contact form to try to cancel and thought it should have been but 6 months later it’s still ongoing, nobody replies to the contact form nobody answers the phone when we’ve been down there and pressed the button to find a staff member repeatedly it took 30 mins of waiting before somebody appears and he said to email again absolutely useless! Having worked in gyms this is so unsafe if someone falls, has a heart attack or gets attacked it’s so dangerous and negligent how the hell this place is still open and they obviously don’t change anything after reading multiple bad reviews I don’t know how to get my money back or even cancel this stupid thing. They need to use the massive amount of money they take off punters to employ staff at the very least

June 1, 2025
Unprompted review
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello - Thanks for the review. As per our terms and conditions, you’re more than welcome to cancel your direct debit at any time to avoid any further payments being collected as our memberships are not contracted.
The JD Gyms Team 💚 

Rated 2 out of 5 stars
Verified

It's not all that...

It's not all that.... equipments are old, left over from when it was exercise4less gym. Could do with a full modernisation across all gym machines, plates, dumbbells, the lot.

May 5, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello - Thank you for taking some time to leave us a review! Staff do undertake regular maintenance checks and work hard with our maintenance team, however if you have any concerns about the facilities in club, please notify staff on site as soon as you can.
The JD Gyms Team 💚

Rated 3 out of 5 stars
Verified

There are plenty of equipment and…

There are plenty of equipment and weights , don't like the boxing bags in corner ,they should be upstairs .
Its too dark in the weights section and difficult for people who wear glasse .
Rest is good .

April 25, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello - Thank you for taking some time to leave us a review! We appreciate your feedback and are always striving to improve our facilities and take our member suggestions into consideration.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars
Verified

Absolutely amazing met loads of amazing…

Absolutely amazing met loads of amazing people and mad work out experience! Well worth the money an only a tenna for first month to get first impression and decide whether it's for you or not but I definitely recommend as I can guarantee you won't regret it what ya waiting fa join the family! 👊🏼💚

April 23, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello Tommy - We're thrilled to hear you had such a positive experience! It's fantastic that you've met amazing people and had a great workout experience. We're passionate about creating a welcoming and supportive community, so it's wonderful to hear that you've found it.
Best wishes, The JD Gyms Team 💚

Rated 2 out of 5 stars
Verified

We visited for a day ticket

We visited for a day ticket. The initial welcome was ok but it went downhill from there.
Free weights - unable to find any middle kg - random cluttered weights and nothing between 4 and 12 kg. Plate weights were just as bad with them scattered all over the place. There was litter around, plastic bottles left around and a general sense of uncleanliness. Any gym support was nonexistent and I wonder what ratio of time should be spent on the floor versus in the office. Toilet and sanitary box overflowing. Generally unkempt although if cleaned well the changing facilities were quite modern.

April 18, 2025
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hi there – Thanks for the review. We do have our cleaning team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on sheffieldsouth@jdgyms.co.uk
Thank you, The JD Gyms Team 💚

Rated 2 out of 5 stars
Verified
JD Gyms - Sheffield South logo

Reply from JD Gyms - Sheffield South

Hello Oliver - Thank you for leaving a review. If you do need any assistance whilst in the gym, please press the green buzzer located near the entrance/exit gates and this will alert a member of staff to come over.
The JD Gyms Team 💚

Rated 2 out of 5 stars

JD SOUTH

You say you take all feedback seriously which is a load of rubbish
I wrote a review last year,and still nothing changed its easy to sit behind a computer and type the replies but nothing else gets done
I've read every review and agree with all, and your relies are all similar but like I said nothing changed the gym still looking like it needs a good clean toilets are always a mess or out of toilet roll and the sheets had been signed
Weights scattered everywhere
Entrance needs to be managed better
Machines need updating,
But while ever you bringing money in you not going to entertain the gym
Everyone said about how better the other JD Gyms are, staff,cleanliness, weights always put away,maybe they need to come manage JD south and show the staff how it's done
Very rare you ever see any staff about,main person that I think keeps that place going is Keiran other than that place and staff are a shambles
Please do not reply saying you appreciate my feedback
Just do something about it I'm feed up of complaining about issues with this gym and believe me I'm not the only one

April 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look