Verified
Great set of equipments. Even has punching bags which was lacking in most other gyms in the city centre. Plenty of space to move around. Decent price. The only improvement needed is some Body Assess... See more
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The gym itself is fine - decent equipment and good changing facilities, but when I had to cancel my membership it was another story. The process took weeks and now my daughter is having the same issue... See more
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Verified
As someone who goes before work, it's great to have a 24-hr option. Although the door says to use a code before 6am and I don't have one (the scanner appears to work, though) I'm liking the variety... See more
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Verified
JD gym Sheffield, has certainly exceeded my expectations. I am really impressed with the size of the areas for exercises, choice and number of machines and free weight, cleanliness and extremely frien... See more
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Company details
About JD Gyms - Sheffield South
Written by the company
Contact info
17 Guernsey Road, S2 4HG, Sheffield, Lowfield, United Kingdom
- 1145511566
3.0
Average
231 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
Verified
good but could be tidier
Its a good gym and i like the equipment + lighting but it was a bit of a mess - none of the weights put back + teh ones that were all in the wrong places
September 28, 2024
Reply from JD Gyms - Sheffield South
Hi, thanks for the review! Glad to hear you are enjoying the gym. We try our best to encourage our members to return the weights after use. Our fabulous staff are always on hand to help with returning the weights so if you are ever struggling (finding them of course, not lifting them 😉) , please don't hesitate to ask! 💚
Verified
The gym is great but the lack of working equipment
The gym is great but the lack of working equipment is just not acceptable. From no batteries on the rowers to out of order machines it’s just not okay. I moved from a university gym to this gym as I thought that it would provide a better range of equipment but unfortunately a lot of it is not working and taking a long time to be fixed.
September 17, 2024
Reply from JD Gyms - Sheffield South
Hi Lily, thanks for leaving us some feedback. Although we are gutted to see the 1*, we can understand your frustration around equipmwnt being out of order especially when it is just our batteries that have gone flat!
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
In the meantime, please do not hesitate in picking the brains of our Personal Trainers in Sheffield South as they will no doubt have a weird/wonderful alternative for you if some equipment is out of action Keeping you on track to smash your goals💪
The JD Gyms Team 💚
Verified
Reply from JD Gyms - Sheffield South
Hi there Gary. Thanks for the 5star review! Glad to hear that you are enjoying the Sheffield South gym, keep up the great work and lifting! 💪 👍 Best wishes, The JD Gyms Team 💚
Impossible to get in touch with them
It is impossible to cancel a membership. I signed up and canceled the same day, as I didn’t like the gym. I didn’t cancel the direct membership, as per their request on the website. 30 days later, I get charged!!! I email again, twice!! I also tried calling the gym I visited, I get ignored. So I proceed to cancel my direct debit to at least avoid further charges and the next day they email me and text me to say that they noticed I canceled my direct debit! Like, what?? Why haven’t they notice my previous 3 requests of cancelation. This is such disrespect towards their customers!
September 26, 2024
Unprompted review
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave your review. We are very sorry to hear about your experience. We understand how frustrating it can be when you feel like your concerns are not being addressed. We value all feedback and will use it to improve our processes.
To cancel your membership, you simply visit the website and raise a cancellation ticket. I have included the link below:
https://www.jdgyms.co.uk/general-enquiries-form/
We ask that your direct debit remains live until the cancellation has been processed by one of the customer service team. We hope the above is helpful. If you need any assistance with this matter, a member of staff at your gym will be more than happy to help you.
Best wishes
The JD Gyms Team
Verified
Standards dropped
I lived in Sheffield a few years ago when the JD gym was opened and while I attended for the first 2 years it was great, clean everywhere, equipment worked and everything had a place and was put back after use.
I have recently moved back to the gym after working away and lots of broken equipment, weights everywhere, no clips for free weights in sight. No one putting things back where they should be and locker rooms full of dented, broken, unusable lockers.
Unimpressed with how quickly this decline seems to have happened as only been out of the city a year or so but prices have lowered for the gym so maybe there is a correlation because population using gym has increased and barely any staff on the floor that you can see maintaining order. Would definitely pay more per month to attend this gym if it was better kept and equipment fixed in reasonable time frame.
September 9, 2024
Reply from JD Gyms - Sheffield South
Hi there
We appreciate you taking the time to share your feedback. It's disheartening to hear that you feel a recent decline in the gym's condition.
We value your feedback and will bring it to the manager's attention so that they can use it to improve our facilities and services.
Best wishes
The JD Gyms Team
Verified
Good gym but very crowded
It is very crowded sometimes very difficult to do a training that you want.
August 21, 2024
Reply from JD Gyms - Sheffield South
Hi Aleksandra thanks for taking the time to leave this review. We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night. To make the most of the space where possible, though, we are always looking to expand and improve our facilities. Best wishes The JD Gyms Team 💚
Verified
Reply from JD Gyms - Sheffield South
• Hi there. Thank you for taking the time to leave us a review - we absolutely love to hear this. Our team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience. 💪 The JD Gyms Team 💚
Verified
equipment is deteriorating
equipment is deteriorating .
very large gym, not utilising the space.
a lot of cardio and calisthenics equipment.
weight area is very dark
August 9, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
I joined this gym being very excited…
I joined this gym being very excited that it had a women’s section and was 24 hours, I was extremely disappointed to find out that the women’s area isn’t even open overnight. I work late shifts and was excited about the women’s area, no where on the website does it say the women’s gym isn’t open during the night, I will be cancelling my membership I feel very let down
August 16, 2024
Unprompted review
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Chloe is a fantastic deputy manager…
Chloe is a fantastic deputy manager always friendly and helpful and the place is immaculately clean will visit again
August 15, 2024
Unprompted review
Reply from JD Gyms - Sheffield South
Hi there
Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. We'll be sure to pass your feedback onto Chloe
😀
Best Wishes
The JD Gyms Team 💚
Verified
Not very clean and equipment old and…
Not very clean and equipment old and not up to date. No visible staff.
July 29, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Verified
Go to Sheffield north instead
Awful. No staff, no organisation, lots of broken equipment, everything is in the wrong place/ all over the floor doesn’t look like anyone gives a s*** about this place.
July 29, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Verified
Nice gym! lockers need improving
Nice gym, plenty of machines, seems fairly clean too. Only issue is a lot of the lockers are broken or damaged meaning you can’t use them. Some machines also need fixing.
July 22, 2024
Reply from JD Gyms - Sheffield South
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Thank you for your feedback, it really helps us improve our member experience!
Best Wishes,
The JD Gyms Team 💚
Verified
The gym locked me out as I went back to…
The gym locked me out as I went back to help my son who's qr code isn't working
June 19, 2024
Reply from JD Gyms - Sheffield South
Oh no! We're really sorry that you were unable to gain access to the gym on this occasion, but please don't let that be your last visit...
Our gyms have barriers at the entrance which you can open using our contactless entry app. If you are unable to gain entry for whatever reason, there is a green button near the gates. Press that and it alerts a member of staff to your presence. Someone will come over to help.
If you'd like any further support or to chat about the issue you faced, please contact your gym on: sheffieldsouth@jdgyms.co.uk
Best wishes
The JD Gyms Team 💚
In drastic need of a refurbishment
Been a member since it was Xercise4less. Still using the exact same machines since JD took over. Drastically needs a refresh with equipment and the interior of the building. I find it so dark and generally demotivating. In addition to that, the majority of the staff members have recently left. The staff that remain can either be found using the gym for their own personal workouts/hanging around with their friends or chatting up female gym goers. Work responsibilities seem to be the least of their priorities.
June 19, 2024
Unprompted review
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
If you would like to discuss any concerns with the General Manger, you can email them on sheffieldnorth@jdgyms.co.uk. They will be more than happy to go through any areas of concern with you.
Best wishes
The JD Gyms Team
Need more stair climbers!
Been coming to this gym - Sheffield South - for a few years now (back from when it was Xercise4less). Good size, equipment mainly good - odd machine not working but when they’re used all the time that’s to be expected.
Weight area - sometimes fighting for weights or plates and some inconsiderate entitled’s think tank to bully you off things so they can have the weights! 🙄
My only real gripe is there’s PLENTY of treadmills, and ONLY 4 stair climbers!!!! 🤬 ridiculous! They’re super popular and you need MORE JD!!!!
June 13, 2024
Unprompted review
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Verified
Well equipped and very comfortable
May 31, 2024
Reply from JD Gyms - Sheffield South
Hi there
Wow! Thanks for the 4 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Verified
I joined the gym for zumba class
I joined the gym for zumba class. The one I had on Tuesday zumba step was amazing. But the class on Thursday was total disappointment.
Only to know that zumba step class isn't there anymore. And I'm stuck with the other trainer.
May 28, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Verified
JD Gym was cheaper and bigger than my…
JD Gym was cheaper and bigger than my previous gym. JD Gym had all the equipments that I needed and it has really good vibes.
May 22, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐
We aim to provide our members with a safe, clean and friendly environment. It's great to hear you enjoy using the gym overall!
Best wishes
The JD Gyms Team 💚
Verified
Reply from JD Gyms - Sheffield South
Hi there
Thanks for taking the time to leave this review, we are delighted to see the 5 stars ⭐
We aim to provide our members with a safe, clean and friendly environment. It's great to hear you enjoy using the gym overall!
Best wishes
The JD Gyms Team 💚
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