Mr Rafael Toscano

The gym itself is fine - decent equipment and good changing facilities, but when I had to cancel my membership it was another story. The process took weeks and now my daughter is having the same issue. Why does the process take weeks and repeated messages when PureGym up the road can get it done in a minute?

I decided to get Sky Sports so I could watch Sunderland on their return to the Premier League. What a disappointment! Not a single Sunderland game shown live until 21st September, by which time my subscription will be finished and I’ll be sorting out another way to watch them. Who decides these things? Obviously not a Sunderland fan.

I started using E.ON when I moved house - my direct debit payments were higher than needed to cover bills but, despite being on a smart meter, by April, when bills usually decrease, they had allowed me to build up over £700 in credit. When I asked about being repaid, I was told that wasn’t possible and was offered a three month ‘bill holiday’, which still proved less than the excess I had paid.
I moved house again and once again found myself with E.ON. After my previous experience, I declined getting a smart meter and this time my direct debit payment underestimated usage, leaving me in debt after four months. I was gradually paying this back each month when I received a demand for an immediate payment of £526, even though the amount I owed was £326. At the same time, I was asked to increase my monthly payments to £173, far more than my normal monthly bills.
I decided to pay the £326 and find another provider, which I’ve now done. It just strikes me that the company’s billing policies are very much tilted in their favour - happy to allow customers to build up credit, very quick to insist that debts are settled and not willing to listen to customers in agreeing reasonable monthly payment levels. Anytime I have raised this over the phone I’m advised to get a smart meter but I tried that and it didn’t turn out well.
I’d give a rating of 1 but the staff on the phone have always been friendly and helpful - I suspect the problem lies higher up the food chain and with the need to please investors.

The Openreach technician did an excellent job fixing the damage inflicted by his colleague two days earlier. Specifically, in installing a new cable at our neighbours house, he managed to entirely remove our cable, all done without a word of explanation.

I needed a fit to fly certificate with the test done within 72 hours of departure. The certificate with the negative test result arrived 137 hours after I had sent off the test through the Royal Mail Priority Service. So much for the promised turnover times. Meanwhile, I had rebooked the flight and done a test through another provider. Absolute waste of time and money.

New battery delivered on time and fitted efficiently by a friendly and helpful technician

Excellent service. Competitive price, easy to use and the result and travel certificate came back within less than 24 hours of dropping off the sample. As a frequent traveler I would definitely use them again.

I've used Travel Trolley a few times now without any problem at all. My bookings go through without any fuss and the tickets are sent quickly.

A simple and reliable site for finding good deals on air tickets