Verified
Great set of equipments. Even has punching bags which was lacking in most other gyms in the city centre. Plenty of space to move around. Decent price. The only improvement needed is some Body Assess... See more
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The gym itself is fine - decent equipment and good changing facilities, but when I had to cancel my membership it was another story. The process took weeks and now my daughter is having the same issue... See more
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Verified
As someone who goes before work, it's great to have a 24-hr option. Although the door says to use a code before 6am and I don't have one (the scanner appears to work, though) I'm liking the variety... See more
Company replied
Verified
JD gym Sheffield, has certainly exceeded my expectations. I am really impressed with the size of the areas for exercises, choice and number of machines and free weight, cleanliness and extremely frien... See more
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Company details
About JD Gyms - Sheffield South
Written by the company
Contact info
17 Guernsey Road, S2 4HG, Sheffield, Lowfield, United Kingdom
- 1145511566
3.0
Average
231 reviews
Replied to 89% of negative reviews
Typically replies within 1 week
Raised dues without warning, management is terrible when you raise sanitation concerns
started charging more for membership without warning, extremely dirty gym, nothing to wipe down equipment, management blows you off when you report issues, women’s bathroom is always disgusting and management refuses to replace 2 out of the 3 toilet seats that are completely broken. Don’t go to this gym it’s not worth it
May 21, 2024
Unprompted review
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Verified
Great gym expereince
The facilities are great and always clean. The atmosphere is motivating, and the staff are friendly and helpful. Whether you're new to working out or a pro, this is the place to be. Highly recommend!
May 12, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Verified
My code still ain’t working you gave me…
My code still ain’t working you gave me a pin and it still hasn’t worked
May 1, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for leaving us a review.
We have a member services team that are able to help you with any membership query or issue you maybe experiencing.
Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/
You can also speak to a member of staff within the gym next time you are there if you prefer.
Best wishes
The JD Gym Team 💚
Verified
nice environment
April 24, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for your review, we are thrilled to hear you're enjoying the gym!
Best wishes
The JD Gyms Team
Verified
Machine equipment's are falling off and…
Machine equipment's are falling off and ripped to shed like someone has been eating them. For the price JD charge each month they need to upgrade the equipment's! I only got my membership at the start of the month and unless they upgrade the equipment, I will end my membership and go somewhere else.
May 1, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Verified
Good variety of classes however…
Good variety of classes however equipment is dated and often broken
April 30, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Verified
Very friendly gym
Very friendly gym, good selection of classes and facilities; such as women only area. Staff are lush; would recommend to anyone regardless of fitness level.
April 7, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars and love to hear that you are enjoying your gym experience with us ⭐
Best wishes
The JD Gyms Team 💚
Verified
The PT Kieron Brown he makes going to…
The PT Kieron Brown he makes going to the gym much more pleasurable keep up the good work Mr Brown
March 19, 2024
Reply from JD Gyms - Sheffield South
Hi Jason
Thank you for leaving a 4 star review! It's great to hear your enjoying your PT sessions with Kieron! Keep up the great work!
Best wishes
The JD Gyms Team 💚
Verified
Gym has never changed it’s equipment…
Gym has never changed it’s equipment most of the times machines are broken or struggling to work most of the things in the gym are from the old xercise 4 less nothing has really changed apart from a few climbing frames
March 12, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for your review
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
If you have any concerns about equipment, please notify staff on site as soon as you can.
Best wishes
The JD Gyms Team
Verified
I like it but equipments are old they…
I like it but equipments are old they need to be replaced
March 7, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave us a review. All feedback is important as it helps us to keep improving!
Best wishes
The JD Gyms Team
Verified
Excellent gym
February 20, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thanks so much for the 5 star review! Glad to hear that you are enjoying the gym, keep up the great work!!
Best wishes
The JD Gyms Team
Verified
Gym showers are disgusting
Gym showers are disgusting. Filled out the form to cancel membership before the 14 day period so i can get my money back however no one has gotten back to me
February 13, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for your feedback with regards to the showers.
We do have our team going around the gym and changing rooms keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on sheffieldsouth@jdgyms.co.uk so that they can get this resolved for you.
We are sorry to hear that you decided to cancel your membership. If you have submitted a ticket to cancel you should have had an response to confirm your ticket has been received. If you haven't received this, please check your junk inbox incase it's landed in there by mistake.
Best wishes
The JD Gyms Team 💚
Great gym and very huge
February 19, 2024
Unprompted review
Reply from JD Gyms - Sheffield South
Hi there
Thanks for taking the time to leave us this wonderful 5star review!
We are thrilled to hear that you are enjoying the gym, keep up the great work 👍
Best wishes
The JD Gyms Team 💚
Verified
Reply from JD Gyms - Sheffield South
Hi there
Thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Best wishes
The JD Gyms Team
Verified
I have only just rejoined a week ago…
I have only just rejoined a week ago and within 1 week I have turned up for 2 classes and both was a no show, no notice put out, nothing changed on the app and a “couldn’t care less” attitude from the staff on duty! A simple note on the door of the studio or a two minute job to alter the app stating it is cancelled! There was other staff there that could have covered the classes but they chose not too! This is why me and my friends cancelled our previous membership due to continuous cancelled classes with no notification. On both occasions there were over 6 members just stood waiting for the classes to start and no one could even be bothered to come upstairs to say sorry it had been cancelled! Even worse the manager was actually sat in the office at the time.
February 14, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for taking the time to leave your review. We were very sorry to read this.
We have spoken with the gym manager and they'd like to reach out to you and personally apologise for the inconvenience this caused you and the other members involved.
We do on occasion have to cancel classes if the instructor is unable to deliver it. However an alternative should always be offered. We believe in this case the alternative wasn't the class that was planned in.
Best wishes
The JD Gyms Team
Verified
Fantastic Service & JD Gyms
Fantastic Service.
Great place to workout.
Knowledgeable & helpful staff.
Happy.
February 7, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
Best wishes
The JD Gyms Team 💚
Verified
Please fix the machines!
One month on and haven’t fixed the equipment. they need to sort out a lot of the machines. Loads of cables snapped, machines need oiling up as they don’t run smoothly and 2 of the 5 showers are broken leaving you waiting to get in one on busy days.
January 2, 2024
Reply from JD Gyms - Sheffield South
Hi there
Thank you for leaving us this review.
We are sorry to hear that there is some equipment out of order in your gym. We work as quickly as possible to get this sorted, we understand how frustrating it can be for our members.
If you ever want an update on the time frame of a certain piece of equipment, you can speak to a member of staff and they can check this for you.
Best wishes
The JD Gyms Team
Verified
I like the range of equipment and the…
I like the range of equipment and the open space. My only issues are some of the machines are starting to become rusty, some of the clips for the machine weights go missing and the women’s gym doesn’t have enough equipment
January 13, 2024
Reply from JD Gyms - Sheffield South
Hi there
Many thanks for your review. We will take your comments on board and use the feedback to help us improve our service in the future.
If there is anything you are specifically unhappy with, we would urge you to inform the General Manager of your gym so that they can look into the circumstances and help to rectify without delay. You can reach them on sheffieldsouth@jdgyms.co.uk
Best wishes
The JD Gyms Team 💚
Verified
Easy to join
Easy to join, plenty of classes and the gym is very big. Loads of gym equipment.
January 10, 2024
Reply from JD Gyms - Sheffield South
Hi there
Wow, we're so pleased to hear you love our gym as much as we do!
Thanks for the 5 star review and comments. It's really made our day 😀
Best Wishes,
The JD Gyms Team 💚
Verified
I’ve emailed to if you still just turn…
I’ve emailed to if you still just turn up to classes or if you book and had no response which is no surprise! this is partly why I cancelled my membership last time the communication from the staff at that gym is horrendous. The actual gym on the other hand that’s great.
January 9, 2024
Reply from JD Gyms - Sheffield South
Hi there Ashlie
We are sorry to hear you weren't responded to. The answer to your question is, no booking is necessary. Just turn up and take your place.
We will check to see why you didn't receive a response to ensure your email went through ok.
Best wishes
The JD Gyms Team
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