Homemakers Reviews 682

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the reasonable prices and the easy-to-use website, which provides ample information such as stock availability, measurements, and delivery dates. Consumers also value the user-friendly online experience and the quick, helpful responses from customer service representatives via phone and email. People highlight the efficient delivery service and the wide selection of high-quality items available. While opinions on the order process vary, many found it simple, especially with the availability of financing options. Overall, reviewers are pleased with the service and products offered, making it a recommended choice for furniture needs.

Based on these reviews

Rated 5 out of 5 stars
Invited

Friendly Customer Service Over The Phone Customer Service. Simple Website To Use: Add To Cart Checkout Exclusive Home Audio System Brand Name: Technical Pro Vendor Model Number: XFORCE S... See more

Company replied

Rated 5 out of 5 stars
Invited

This is the second recliner that we bought at Homemakers and I’m very satisfied with the service. Sometimes when U buy something from a salary sale force U don’t get the attention U get when you buy f... See more

Company replied

Rated 5 out of 5 stars
Invited

Easy to find what I was looking for, and site speed is great! Images load quickly, and are easy to navigate through. Sale prices on the items I bought were very reasonable. 0% financing option was als... See more

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Rated 5 out of 5 stars
Invited

Wonderful salesperson helped me find this piece. Totally charming young lady listened to what I wanted and gave me expert attention in finding what I was looking for. We took pics and from there I wa... See more

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Rated 5 out of 5 stars
Invited

I really love the service and selection at Homemakers. Any time I can buy anything from someone other than the bald headed billionair Jeff Bezos it's a great day. Even though this store's owner Warren... See more

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Rated 4 out of 5 stars
Invited

After signing up for NFM credit it took me back to homemakers website, but my desired purchase was no longer there, so it looked like you were limited to shopping options through NFM. This was confusi... See more

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Rated 5 out of 5 stars

I thoroughly recommend Homemakers. All the team were extremely helpful, polite, efficient and hardworking. I hadn't expected them to clear everything, but they did. And I am so reassured to know that... See more

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Rated 5 out of 5 stars
Invited

Placing an online order, was a little unsettling for me of this amount. Couldn't get the coupon to work at first. Called the store and spoke with a very respectful employee by the name Shane maybe Sh... See more

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Rated 5 out of 5 stars
Invited

So far I've only talked to reps over the phone or email about my order. They've been quick to respond and answer all my questions to make me feel comfortable buying expensive furniture online.

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Rated 4 out of 5 stars
Invited

I had questions on my order and Nadia got back to me by email almost immediately and when my question wasnt fully answered by email I called Nadia and she was able to answer my question. Excellent cus... See more

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Rated 3 out of 5 stars
Invited

The homegoods site said I would get $25 off my purchase if it was over a certain amount and if I gave contact info. I did all that and received no code for the $25 off my purchase. I responded to th... See more

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Rated 5 out of 5 stars
Invited

We went and looked at the store and I then bought online after we considered. What was most interesting, though, is that we thought we'd have to wait 6 weeks for the item, but they actually had the op... See more

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Rated 5 out of 5 stars
Invited

I had the best experience today, which is why we keep coming back. I was in a chat with a nice guy named Shane, he helped me. A nice lady called me that was viewing our chat and knew she could help be... See more

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Rated 5 out of 5 stars
Invited

I saw this couch on the showroom floor and loved it. After discussing it and envisioning our living room remodel, ordering online was easy and the option to have them deliver was preferred. We look fo... See more

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Rated 3 out of 5 stars
Invited

Website is easy to navigate, but there is a lack of information on some items. I was interested in a bedding set that gave no info on if it was washable. Furniture lacks info on drawer glides and hing... See more

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Rated 5 out of 5 stars
Invited

I emailed back and forth with Homemakers several times throughout the day before making my purchase. Not only were they quick to reply each time, but they took the time to take photos in their showro... See more

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Rated 5 out of 5 stars
Invited

I love Homemakers and ordering online, but for some reason the website wasn’t working well today and kept freezing up. Looking forward to the new outdoor rug.

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Rated 5 out of 5 stars
Invited

Always a pleasure shopping at Homemakers furniture. You get quality service, great prices, and quick delivery. The delivery guys are always wonderful and careful. It's the best!

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Rated 3 out of 5 stars
Invited

Quite a few screens to complete credit process, never confirmed that is was the 30 month plan for interest free. Prices on furniture however were very competitive.

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Rated 4 out of 5 stars
Invited

was able to find what I needed, get answers to questions via Chat feature and make purchase with financing option online with my NFM card all from my couch

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Rated 5 out of 5 stars
Invited

Had a great experience in the store in Urbandale last week. Needed to add some additional items to our order. Was able to find the items easily on their online website, and even able to have them ship... See more

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Rated 5 out of 5 stars
Invited

Being able to contact and speak with someone that could explain what the fabric was like was very helpful! I wish they had a store closer to me. Other retailers were more expensive for the same item.

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Rated 3 out of 5 stars
Invited

Couldn’t figure out my account number. Used the chat and called the store. Had to leave a message for finance to call me back. They never did and the sale was ending today. Finally was able to dig out... See more

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Rated 5 out of 5 stars
Invited

Very easy online ordering and we love the zero interest financing if paid off within a certain period. Always a great experience and I'm sure we'll be back!

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Rated 5 out of 5 stars
Invited

The customer service was super helpful and easy to communicate with! I also love the quality and variety of their products. I would highly recommend!

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Rated 5 out of 5 stars
Invited

The pricing, the free delivery, and rep in chat was very helpful. Glad to see someone that carries Lazy boy that delivers nation wide.

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Rated 3 out of 5 stars
Invited

You guys' checkout is irritating. Way too many steps but in hindsight I can understand why. You guys make sure there's no mistakes.

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Rated 5 out of 5 stars
Invited

I’ve purchased furniture from Homemakers in the past so shopping online and having it delivered without going to the store was a great option

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Rated 5 out of 5 stars
Invited

Such great choices! High quality items. Free curb side delivery! Very kind and considerate drivers. Easy to order and checkout!

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Rated 5 out of 5 stars
Invited

Great price and rapid response from customer service when I had a question. Thanks!!

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Rated 4 out of 5 stars
Invited

Purchase process was easy, but tried to ask a question by chat and was told service staff was busy. Did not receive any further contact from them.

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Rated 5 out of 5 stars
Invited

Placing the order was simple. They offered free shipping and a very reasonable price for the sofa and loveseat that we wanted.

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Rated 4 out of 5 stars
Invited

my cart emptied when I didn't complete an order in a certain amount of time. It would be nice not to have to re-enter everything while still shopping. Otherwise great!

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Rated 3 out of 5 stars
Invited

I had a difficult time making sure all parts of the order would be delivered on the same day. The AI chat was no help as they couldn't locate the order

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Rated 4 out of 5 stars
Invited

Check out isn’t very detailed and it’s easy to get crossed up on shipping method. However their help desk is excellent and makes up for it.

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Rated 5 out of 5 stars
Invited

Easy to understand website, price and discount price shown, fast checkout

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Rated 3 out of 5 stars
Invited

I had a $50 reward card that I was not able to use and they know longer offer protection coverage for furniture which is why I gave 3 stars

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Rated 5 out of 5 stars

Love it got my table set with 6arms chair so beautiful came early morning and thank you patt the guy help us he’s so nice ☺️

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Rated 5 out of 5 stars
Invited

love the fact they have nation wide shipping because we have no stores with the quality pieces they have near us

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Rated 5 out of 5 stars
Invited

Found a table and chairs that we are able to use in the interim and put in place after a move for a small break area in a new office space. Did the order online, it was quick and easy.

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Rated 5 out of 5 stars
Invited

Great website - so much information. It tells me if it is in stock, measurements and a delivery date. Very helpful.

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Rated 3 out of 5 stars
Invited

Choosing a delivery date is frustrating when you would like to stretch the delivery out farther than one month.

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Rated 5 out of 5 stars
Invited

Easy to purchase. Now awaiting delivery to see if the whole transaction is as expected. Thank you

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Rated 5 out of 5 stars
Invited

Great service, easy to order on line, I called in for a few questions and the person on line was very helpful!

Company replied

Rated 5 out of 5 stars

We found a couple of Lazy Boy recliners that we wanted locally in Tulsa, OK. As we were saving to purchase the recliners, we did more research online. We happened to find the same recliners on the Hom... See more

Company replied

Rated 4 out of 5 stars
Invited

I had the best, most helpful salesman named Tony. He made me feel so comfortable and not rushed. He was personable and helped me make the best decision. He also was helpful when I left the store by... See more

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Rated 4 out of 5 stars
Invited

Only problem I had was the first time around my order got stuck on “ review” so I had to back out and go back in and re-enter my credit card

Company replied

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Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Kitchen Furniture Store
  5. Living Room Furniture Store
  6. Outdoor Furniture Store

Written by the company

At Homemakers, we're determined to inspire customers with our service, dedication, and reliability to ensure a premium shopping experience. As one of the largest furniture stores in Iowa, we offer a huge selection of furniture, mattresses, and accessories to accommodate every budget and lifestyle!

Voted Best Des Moines Furniture Store for Over 31 years!

Written by the company

Huge Selection, From on-Trend to Traditional Styles
As one of the largest furniture stores in the country, we have everything you need to complete your home. We bring in over 2000 new items each day, on average. That’s a lot of furniture! Our two-story, 215,000 square foot showroom (nearly the size of four football fields) has over 11,000 products to browse, plus an in-store collection of seasonal décor. Whether you’re looking in the Hm Outlet or Clearance Center for affordable first-home furniture or want heirloom-quality pieces to pass down through generations, you’re sure to find what you need when you shop Homemakers.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

682 reviews

5-star
4-star
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1-star

Replied to 92% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Our sales person was great

Our sales person was great! Funny and knew the furniture.

August 30, 2025
Unprompted review
Homemakers logo

Reply from Homemakers

We're glad you enjoyed your furniture shopping experience and that our salesperson's knowledge and humor were helpful to you. Thanks for the feedback!

Rated 5 out of 5 stars
Invited

Everything was great.

August 22, 2025
Homemakers logo

Reply from Homemakers

It was a pleasure serving you,Jill! We appreciate your business and taking the time to share your positive feedback with us.

Rated 5 out of 5 stars
Invited

Easy to shop!

Easy to find what I was looking for, and site speed is great! Images load quickly, and are easy to navigate through. Sale prices on the items I bought were very reasonable. 0% financing option was also helpful.

August 22, 2025
Homemakers logo

Reply from Homemakers

We're happy to hear that you easily found what you were looking for and that our site speed met your expectations! We're also glad the images were easy to navigate and that you found our sale prices reasonable and the financing option helpful. Thanks for your positive feedback!

Rated 5 out of 5 stars
Invited

always reliable and easy

always reliable and easy. Thank you!

August 19, 2025
Homemakers logo

Reply from Homemakers

We're happy to hear that our services are reliable and easy for you. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars
Invited

Good a simple.

Good a simple.

August 17, 2025
Homemakers logo

Reply from Homemakers

It was a pleasure serving you, John! We appreciate your business and taking the time to share your positive feedback with us.

Rated 5 out of 5 stars
Invited

This is the second recliner that we…

This is the second recliner that we bought at Homemakers and I’m very satisfied with the service. Sometimes when U buy something from a salary sale force U don’t get the attention U get when you buy from a commission force

August 17, 2025
Homemakers logo

Reply from Homemakers

We're glad you're satisfied with your recliner and our service. It's great to know you appreciate the attention you received. Thank you for sharing your experience with us!

Rated 5 out of 5 stars
Invited

Pricing was great.

August 15, 2025
Homemakers logo

Reply from Homemakers

It was a pleasure serving you,Travis! We appreciate your business and taking the time to share your positive feedback with us.

Rated 5 out of 5 stars
Invited

Friendly Customer Service Over The…

Friendly Customer Service Over The Phone Customer Service.
Simple Website To Use:
Add To Cart Checkout
Exclusive Home Audio System

Brand Name: Technical Pro

Vendor Model Number: XFORCE

SKU: 2820S

August 14, 2025
Homemakers logo

Reply from Homemakers

We're happy to hear that you found our customer service friendly and the website easy to use! We appreciate you mentioning the simple checkout. Thanks for your positive feedback!

Rated 5 out of 5 stars
Invited

Easy online ordering

Easy online ordering. Love the free delivery.

August 14, 2025
Homemakers logo

Reply from Homemakers

We're happy to hear that you found ordering easy and appreciated the complimentary delivery. Thank you for your positive feedback!

Rated 5 out of 5 stars
Invited

Easy to understand website

Easy to understand website, price and discount price shown, fast checkout

August 14, 2025
Homemakers logo

Reply from Homemakers

We're happy to hear that you found our website easy to use and the checkout process fast. We appreciate your positive feedback and thank you for sharing.

Rated 5 out of 5 stars
Invited

It was very easy!

August 13, 2025
Homemakers logo

Reply from Homemakers

We're happy to hear that your experience was so straightforward and positive! Thank you for your feedback.

Rated 5 out of 5 stars
Invited

Straightforward

Straightforward, no issues

August 13, 2025
Homemakers logo

Reply from Homemakers

We're happy to hear that your experience was so straightforward and positive! Thank you for your feedback.

Rated 5 out of 5 stars
Invited

First Time Order

Easy to navigate, nice selection, great prices :)

August 13, 2025
Homemakers logo

Reply from Homemakers

We're happy to hear that you found our site easy to use and appreciated the selection and prices. Thank you for your positive feedback!

Rated 5 out of 5 stars
Invited

Great experience!

Great experience!

August 11, 2025
Homemakers logo

Reply from Homemakers

It was a pleasure serving you, Jerry! We appreciate your business and taking the time to share your positive feedback with us.

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